Delivery delays by twice the time was promised. When was told that vechcile was ready arrived and it was faulty. Non BMW parts used when made it clear when dropping off that I wanted original parts.
Wonderful customer service! Special thanks to Joan. She's knowledgeable of her job and was wonderful to deal with. I will definitely recommend your place. Thank you.
Very friendly and respectful staff. I appreciate the regular updates I received on the progress.
Good service, no hassle and good on keeping me updated
Great job. Great experience!!!!! Daughter 100% pleased with her car. Thanks for the superior work and I highly recommend your establishment for repairs.
The Neil Diamond CD from my radio is missing. Otherwise y'all are great!
Vehicle Make : Volkswagen
I am more than pleased with the speed, service and work. I like the text updates but they can be improved and be a little more accurate. Overall I'm impressed and extremely satisfied with Uptown Collision.
You guys did a great job!
I'm thankful that your fixed my car and I'm satisfied with my car
Amazing service my car looks like new.
Everyone was professional and kind. Any question I had was answered promptly. My car was ready exactly when I was told and it was even washed.
The whole staff was very very nice and professional
They are so nice and thorough honest and fast. They keep you up to date every step of the way.
Vehicle Make : Volkswagen
Thank you for a great experience. Your team is highly professional and nice, and the estimation, repair, and rental processes were extremely smooth and well-coordinated. Thank you again!
My sensor is still broken it beeps non stop
Vehicle Make : Mini Cooper
Couldnt ask for anything more
There is something rattling in the front and the back and I just saw in the light over my garage the hood has at least three visible scrapes / pocks out of the paint on the hood. I will have to arrange returning tomorrow to be checked out Please secure a good rental. SO discouraged!
Excellent service and great folks! Thank you so much!
You did an excellent job. I will bring my car back if the need ever arises. I will also refer you to friends. I really liked getting the text updates on the status of my car.
Loved the updates and everyone was friendly!
I left my garage door opener in the rental car!
Great quality of work. But if they could keep updating me on the completion date when the schedule gets behind, it was much kinder.
Not only excellent workmsnship, but also excellent service. Very nice and helpful staff. I appreciated the frequent updates throughout the process.
Great job. Regular updates left no question about progress. Pick up and drop off service was greatly helpful. Claims process with Geico was painless and well explained. Repair was well done and car was delivered clean and spotless. Extremely satisfied, thanks!
Efficient and caring staff. My car looked great. It had to have paint redone as they noticed it did not match. Looks perfect! Clean and comfortable offices. Texted me daily to give me an update on car. I never had to call them!! Really great service experience.
Super-fast drop off and pickup with daily text updates. Absolutely the best car repair experience I have ever had! Enterprise did a great job as well!
I always knew what was going on with my car and it was done faster than I expected. Good job
Great service from beginning to end. Very efficient and fast. Car looks great.
The service was top notch and world class! I would recommend my friends and family to ise your service moving forward. Thank you!
Great communication! I loved the text updates.
Work on the SUV was very nice, clean and professional, looks brand new.
The best part was the text message updates that I received daily, was a nice service that I had never had at any other body shop. Also the estimated time time frame for the work to be completed was 9 days and they finished in 5 which was a very pleasant surprise.
I will definitely recommend you guys.
Very pleased with the work Uptown Collision performed.
Not only did your shop do a great job on my car, but worked with
Me to get my car out quickly so that I could go deal with
A family emergency. I will use Uotown Auto
collision again and recommend them to others.
Couldn't have been happier with the communication during the repair process!
Thank you for keeping me up-to-date about my car's progress. It looks great! It was from my grandfather, and so it is a special car you know. I am thankful for the care & time that was taken so it could be back on the road with me again.
Couldn't even tell there had been any damage; and everyone at Uptown was so helpful and kind!
VERY good and courteous service.
My car looks even better than when I bought it! Thank you!
Very helpful, friendly and kept me updated. I would do business again with Uptown collision.
Outstanding work and customer service. Although there was more extensive damage than originally thought, they were excellent at keeping me posted and updated on the status. And my car was IMMACULATELY clean inside and out!
Vehicle Make : Volkswagen
Job done right. The highest scores on customer service!!!
Your work was professional and over the top! The park of the case where you were today just to touch up you outdid yourself! I am totally satisfied and will refer you and if necessary use you again!
I received multiple communications with status updates that repairs were on time then the day my car was to be done no communication I had to keep calling and it kept getting pushed back. When I picked up my car and started it to leave a sensor warning light came on and I was expected to take my car because it was was just a sensor and they couldn't repair that evening I could then drop it off again another time to have that addressed. Unacceptable on every level and I now have concerns about the quality control and workmanship that has been performed.
I will highly recommen to any one who needs repairs ... I truly hope I don't need any more....But I really appreciated the texts and the friendlyness of the staff...Thank you....????????????????
It took a very long time and I was told to come couple times and it wasn't ready now that I'm driving and I'm realizing there's some air I can hear and feel I don't think the door is not entirely seal so I may need to bring it back
There were prompt and professional. Also, keep me informed the progress via texts. Thanks
Fast and great service. Helpful staff
Vehicle Make : Land Rover
Thank you for keeping me well informed during repairs.
Not satisfied at all. The repair created more problems than it solved. My back up sensors worked after the wreck but not after being in your shop. Your technician caused the engine light to display which was not a problem when I left with the car on Friday. Thanks to Uptown Collision, I spent half of my Saturday having part of the problem resolved that you created. Plus I am out 129.00. Who is going to compensate me for Uptown's mistakes???
Great for everything. Great staf thx guys
The process was amazing from start to finish. I appreciate you all making the process a seamless operation from the drop off, rental, return, and pick up. Thank you.
Excellent communication, service, and work. Thanks
Poor customer service. Didn't answer my texts or phone calls and delivered car 2 days late. Most probably would not use agsin
It was so smooth. The car looks good and everyone was very helpful.
The staff was very professional and inviting. They are very understanding and welcomed me. Great customer service.
Very impressed with the updates. Great job.
Yes we really were please and if needed we will be using them again. I would recommend them.
My car looks awesome. Thank you!
Great experience throughout. It was a pleasure dealing with you guys, especially under bad circumstances. Very effecient and professional.
Quick assessment and estimate of repairs, very good service levels, daily updates of progress, and nice quality of repair work. Thank you.
They even though the extra mile to semi detail my car interior. Definitely an added bonus
I appreciate the car wash and vacuum! Little things like that make all the difference. :)
The service personnel were courteous n professional. Repairs were completed as scheduled.
That's fine - we can talk then.
On time great quality and customer service!! Great communication with client! Charlotte C
I greatly appreciate your daily updates through text messages. They were very informative and very friendly :) your delivery time was fabulous, and have beverage available is lovely thoughtful. Big thanks!!!
Thank you for having my car ready ahead of the estimated completion date.
I really love the way they repair my car . Was awesome job and thanks for the excellent job and I want to thanks the customer service ????????????????
Uptown collision were very quick with my repairs. They kept me up to date with the process by texing me everyday. I was little worried about how long it would take but they're 2 days early in returning my car. My cat looks brand new. I would most def referral my friend n family. Thank u uptown collision and no I don't work there
Professional and responsive customer service!!
Everyone is warming and helpful! They said are car would be done on mon and it was done and ready on mon. Me and my mom are super satisfied! Thanks again.
Vehicle Make : Land Rover
My car was filthy inside there was mud or some kind of dirt all over the seats steering wheel and dash board and the inside of my doors. The seals around my tailgate on the inside were not attached correctly u could see all the glue once I opened where some pieces were not attached correctly.
I had to leave out of town but I will bring it back when I return
Honest shop and friendly people. Joan is great to work with!
Very great service! Definitely recommended
No phone call necessary. I wasn't contacted when I could come pick up my vehicle, only received a text saying someone would call me to schedule a pick up time (never happened), when I came in to pick up vehicle, I was told it was waiting outside but no one went over the repairs with me.
Friendly service, easy car rental, got my car back fast and it looked great.
Best experience ever with anything that has to do with fixing a car. Service was swift, quick and wonderful. Thanks for the great service.
Repairs done quickly and ready when promised. Repair looked good. All staff were courteous and friendly. Car had been washed and vacuumed - much appreciated.
Thanks for making my car look new a again in a very reasonable amount of time very professional
My Jeep looks great! Uptown completed work on time
and status of the repairs was communicated every day
By text message
Perfect service. Great people
Very friendly and knowledgable staff. Loved how I was kept in the loop with what was happening. Eventhough I hope never to need you again, I would come back if needed and recommend you to my friends. Very very pleased
There was one part not painted and it kinda sticks out, but I'm happy with it.
The area repaired looks better than before the accident.
Our car was supposed to be ready on 7/28 at 4:00. It was not ready until 7/29 at 2:00. We received updates until 7/28. After that we had to call and text to receive updates. We don't understand why we were not informed earlier that the car would not be ready on time.
Very professional, with a personal touch. I received ****-2 texts daily about the state of my repair. The end result was beautiful. Definitely would recommend Uptown Collision.
The service was good. However, I am not completely happy with my repair..I have a loose/very flimsy rear and a non aligned panel.
There were small dents in the car that were not repaired because they were not considered part of the claim. In a previpus experience woth other body shops they included all the small dents in a claim.
I had a great experience. Thank you.
Professional staff and good detailed work.
Service exceeding our expectations!
I'm very satisfied with the work performed. I was hesistant about leaving my car but I'm glad I did. I have no regrets! Thanks for a job well done!! I will recommend this business!
Everyone was really friendly and helpful, the text updates were an additional bonus. My truck looks great, thanks to everybody for doing an excellent job!
Fast, quality service & I liked the updates via msgs.
Uptown team was great from the first phone call. Very courteous and professional. A few things I liked
-appointment concept for drop off
-rental car onsite
Vehicle Make : Volkswagen
Since the repairs my trunk isn't closing properly. They tried adjusting the trunk but it's still not closing right.
Everyone was very helpful and efficient! The people that I spoke with on the phone were very kind, respectful and informative! I loved the clever text messages providing updates on my car's progress! Great experience!! Top notch service!
I thought everyone was wonderful. I was handled as though I was a VIP. lf I should need this type of service in the future I will definitely be back. Thank you all for everything. You cannot improve on perfection. Geico and Enterprise. A match made in heaven!!
Were pleased with the work on vehicle but was somewhat dissapointes with status updates on vehicle. In the beginning there was great communication but then that ended and I had to keep calling to get updates. No one even called to tell me my car was ready. I had to call and find out.
Wouldn't trust my car repairs to any other business! Well organized, great communication, great service & perfect repairs.
You guys are so organized and made it easy. I love the text messeges updated me on my car. On top of that, my car looked great! I will be coming back to you guys. I am just waiting on an estimate on my door and I may have that fixed in the near future. Thank you so much.
Very Nice--Glad I got the much needed work for a while done now--
Thanks & Will come again--: )
Told truck would be ready at 4PM on Wednesday. Made plans with rental car company as well as family/friends for a trip outside Houston. Was not told about delay until 4PM Wednesday. Completely disappointed by lack of communication. Most likely will use different avenue next time.
The wrong side mirror was installed and the claims adjuster did not notify me of this problem.
excellent customer service
I am very happy with the repairs that were done to my vehicle.
John was very easy to work with and help helped me thru the entire process.
I appreciate the work done on my car. I also really like the text message system that keeps me up to date. :)
I was extremely happy with the work you did on my vehicle.
They were fast, organized, considerate and the repairs appear to be well done. Being able to coordinate with my Gieco adjuster and get my rental car all in one location was fantastic!
Great customer service and excellent job on my car!
Very professional and thorough. Extremely pleased!
Nice job,my old truck is very happy with. Thank you
This is the best experience I've ever had having my car fixed! Thank you!
Everyone I came in contact with were courteous, friendly, and geered to customer service. I even have a lifetime warranty.
I would like to see the one day enterprise rental charge voided.. I was notified after 4pm on the 2nd day that my vehicle was ready when the initial estimate was 5 to 7 buainess days..
Will recommend to others. Great job.
Everyone was extremely nice and they kept us updated all thorough out the repairs. They did a great job on the repairs.
I wished u would have told me about the oil pressure sensor I would have had u fix it. Thanks
Great job! And very friendly.
I was confused as to which date we could pick up the car. Everything was on time until the last day where there seemed to be a delay that was not communicated very well and ended up pushing the pickup back for a few more days.
I understand that delays happen, I just wish I could have known more about it earlier and there could have been a better/more clear date set to pick up the car.
Wonderful job and excellent service - thanks!
They did a great good. Quick and easy
Great service quality and it came out sooner then expected.
I was told the work would be completed in two days. It took four days. I asked if they needed GG to my truck bed for the repairs and they said no. I received a call the next day and had to make a special trip to bring the key back because they needed it.
Parking is terrible but other than that it was perfect.
Vehicle Make : Volkswagen
I was lied to about the parts that would be put on my car.
Kept us timely informed on progress of repair
Thank you for sevicing my car , much appreciated .
Thanks guys for the quick repairs. Car looks good as new!
Joan was polite and helpful even when I was irritated from the accident I had. Michelle, the admin a the front desk was always so helpful and enthusiastic when I called. She always referred to my traverse as my baby, because that is what I called about it. The repair work looks great. I hope I never have another accident, but if I do, I will be taking it to Uptown Collision.
Wonderful staff!!! The whole experience was seamless. I have already recommended you all to a friend.
Very thorough service; thank you
Thank you so much! The repairs were completed early! My car is clean and beautiful!
You guys did a great job and made me feel comfortable from start to finish. Thank you!
Everyone was kind. Loved getting the updates on the progress. Car looks brand new!
Front passanger seat window, dropped down. Was satisfied at first, now really upset that i have to bring the truck back in.
Loved one stop shop. Made it very easy.
Vehicle Make : Mitsubishi
The process was longer than I was told and I notice that there was some questionable work done on one of the repaired parts.
Awesome service and they did a fantastic job on my Porsche!
The repairs were completed very quickly, I liked the daily text message reminders and appreciated the car wash and vacuum. Having access to gieco and entrprise all in one place was convenient. This was my first collision repair and the experience was great. Thank you.
Thanks for the quick, easy, and painless process for taking care of my vehicle. I appreciate the repair work as my vehicle looks good as new! Will def keep Uptown Collision in mind for any future needs.
Staff was amazingly friendly and so helpful. My car looks like it never got hurt. I recommend this place to anyone and again staff was great!!
Very smooth and painless experience. Thank you
Excellent work. Excellent attention
I appreciate the free repair on my mirror after I was told my car was ready when it wasn't
Vehicle Make : Mini Cooper
No need to contact me. You are aware of my reason for my one word rating.
Thank you for taking care of my car after being hit by a Metro bus. I am satisfied with everything from start to finish
Vehicle Make : Volkswagen
Excellent customer service and hospitality! And my car looks great! Thanks!
The repair wasn't done properly. Still aren't in the door.
The whole experience was great since the begining, what i liked the most was that all updates, either, bu phone or text were pretty accuarate. The actual work on the car very neat and the people is very attentive...thanks a lot!
Excellent customer service. I am totally satisfied and impressed. I will use them again and refer others.
I like the concept of one stop shop (repair Geico Enterprise).
And I like the updates by text.
I will recommend if I have the opportunity to do so.
Mats on inside were dirty. Nicks and scratches on drivers door looked untouched. Otherwise, all was good.
Uptown collision did a good job on my car. The idea of having all 3 businesses into one shop was helpful; however, I wish I didn't have to wait 2 weeks for my car to be repaired because the Geico rep didn't write down all of the repairs needed, causing me to pay the overages for my rental car for 2 weeks vs ****. All turned out well.
Wonderful customer service and amazing job on the car. I'm extremely satisfied.
We were informed that the car was finished. When we went to pick it up, it apparently was not inspected before the call was made to us. Paint was not completed cleanly and there was an issue with the bumper. So we had to wait while they fixed these issues wh it should have been caught beforehand.
Vehicle Make : Land Rover
Excellent customer service! I will return in the future and recommend you to others for future business. Thanks!
Complete dissatisfaction; will never go there again.
I was impressed with the work that up town collision performed on my truck, down to every last detail nothing was over looked and up town collision was able to finish on the target date that was projected, thank you up town collision.
Thanks for repairing my car so quick
You guys were really great. You were nice and did a fantastic job on my car. I feel completely safe with my car in your hands.
I liked the people I dealt with. Also the periodic progress reports and of course the beautiful finished product. Thanks. Everybody
Great service, fast and the work on my car is perfect.Everyone was helpful and polite. I will recomend everyone I know. Thank you.
Good customer service, fast work and the car looks great
My car looks great and I will tell my family and friends about the great work Uptown did on my vehicle.
Fortunally the answer was quick and the job too.
Despite a couple delays and car not being ready when I came to get it, it got fine right and that is what counts
Professional and courteous staff