Five working days which spanned over a weekend..7 days total to pay for a rental is a little extreme for the little bit of damage that needed to be repaired. Left me a bit irritated. I was told by the staff when I came in..that Abra was not very busy at the time. I will examine the body work in more detail this weekend.
Everyone there was very nice and helpful. Excellent service! My car looks great! Thank you everyone at Abra, especially Al for getting my car fix right away:)
Great experience from start to finish! Wonderful staff!
You did an excellent job keeping me informed about the progress of the repairs to my car. You were all very polite and professional.
I have to test the hood of my car to see if the spots are really tree sap. It looks like they have been polished down and not removed. So now it looks like my car has some disease. But if they haven't gone beneath the paint, I will just have to work to get them removed once it gets a little warmer.
The ABRA Team were extremely curteous, explained all the work that was to be done on my car and did a fabulous job of putting my car back to its original condition.
My only wish was that it had been quicker ... 6 weeks was a LONG time
I couldn't have been any happier having Abra repair my truck after an accident. Right from the start they were courteous, fair and friendly. I loved the text message updates informing me of the progress of the repairs. When I picked up my truck, they were thorough with explaining everything they did. I'm always skeptical about repair shops, but Abra quickly changed my mind. It's safe to say I will be taking all future vehicles there if the need arrives.
Always very happy with the service and friendly team at ABRA.. They do a great job ! Thank you!
Jeremy did more than expected to make sure our car was taken care of. The team finished the work when promised. Job well done.
This was the second time I have trusted the great staff of ABRA to complete the repairs needed on my car. They were very kind, knowledgeable, and patient with me and my family. Shawna kept me updated daily with the progress of my vehicle. She was an amazing help. Shawna's rock star customer service, coupled with "Big" Al and Jeremey's vast experience, all but grantees that I will continue to choose (and refer) ABRA for all of my future auto body and glass repair needs. 5 out of 5 stars from me!!!! Rodney Hemmingson; 2013 Cadillac XTS.
Great service from the whole team.
Everything was on time and I was kept in the loop by email the entire time.
Personnel at ABA were great, always keeping us abreast through phone calls and emails of how they were proceeding with the work on the car. Interactions with staff were very pleasant. Most of all the the quality of the work was xcellent. They worked well with our insurance company. Delivered on time. What more could I ask for.
From the 1st initial contact, the staff was the friendliest & most positive people, paperwork was prepared & no hassles whatsoever, the updates throughout the process was superb & humorous (loved the comments!), rental car with Ryan was fast & easy, to getting my vehicle back, Don washed &vacuumed it, it looks like a new vehicle! The service was superb. Eric & Shauna, & the receptionist (can’t remember her name) we’re the absolute best! I would recommend this body shop to any & all! I can’t say enough about everyone! Thank you for the opportunity to voice my appreciation. Laura F
It was an experience that I hadn't used in years and they advised me numerous times how the work was going on with my car.I had never had anyplace where I had my vehicles worked on do that. Many thanks. Gary
Great service, cheesy emails though.
We appreciate being kept up to date on the status of our repairs! The repair was done in a timely manner even with the delays in getting parts in. We appreciate your customer service!
Zero hassle. Quality work. Pleasant experience.
Everything they did was very efficient. From the initial estimate to finalizing the job, they could not have been more helpful. They even handled checking in my rental when the enterprise person was too busy with other customers. The work they did on my car was very good and we will bring any future body work needs to them.
I would have no problem recommending the Monroe Abra Bodyshop. I particularly want to thank the young lady who helped me the most.