Excellent communication, including daily updates. Even cleaned my car.
My car was even clean inside when I got it back, very thoughtful
They were so on top answering all my concerns and questions keeping
Me updated of what was happening.. excellent service and Kellie called me and texted me through the repairs.. I would definitely give them a 10!!
The overall repair process went very well and timely and I liked that you send out repair status via Messaging and kept me updates on the progress on my Jeep. Thank You ????
Happy Holidays and Thank You for the Great Job repairing my car.
Great job on repairs. Clean car. Easy process. Thanks guys
My car was repaired quickly and the staff was very professional and very friendly I was very happy with the results and I thank you again for repairing my car
The team was professional a nd informative anout the progress of my vehicle
You guys were insightful, amazing to work with, I loved the daily updates, and my car looks great! Thank you!
Ryan did a fantastic job, on time and on budget. We will highly recommend you to anyone who needs car body service. Thank you
Customer service was awesome, Kelli kept me informed every step of the way, I couldn't have asked for better! I would rate Abra a ten and will highly recommend them to everyone I know.
I still have a few problems with my car and hope I can get them fixed. Kellie was a joy to work with and made sure everything was done to the best she could.
I will refer other people to your business.
I hope I can still get the other problems fixed that were caused from the accident.
I would like to thank Kellie and the other office personnel for there kindness and compassion.
Thank you snohomish branch.
The problems that are still with the car could only be found wile driving the car
They did a great job and turned around my repair in 48 hours. Awesome job!
Everyone was so helpful and willing to work with our situation to our satisfaction and our convenience.
Appreciated the friendly service and quick turnover
Vehicle Make : Volkswagen
Great service. Very pleased!
Efficient, courteous, & friendly. Good job!
Wonderful people to trust my car for repairs. Kept well informed of the progress. The office was knowledge about my insurance making it one less thing to worry about.
Every thing was 100 percent you have great people work for you.They were very helpful. Thank you all for taking good care of my car????????????????
Always very professional and done in a timely matter matter. The body service is top notch
Friendly with good workmanship
They were very easy to work with. They did a great job on the repair.
Busy place. Need to hire more employees.
Thank you very much! Our experience with you was EXCELLENT!!!
Speedy turn around. Our bumper looks perfect! Thank you.
Vehicle Make : Mini Cooper
They were very friendly and did a great job.
Curtious and helpful. I would refer others to the Abra in Snohomish for sure.
Vehicle Make : Volkswagen
You were recommended by 2 different people. U did not disappoint. Thank u
No comments. Everything ended up being perfect.
Kelli is Amazing!) she was very communicative and helpful.
The entire experience was great! I appreciate being kept up-to-date during the process. The repairs were professional and met expectations! Thank you & your entire team for doing such a fantastic job!
They work fast and keep us informed on what they are doing.. I'm very pleased and made us feel family..
The staff was a pleasure to work with. I also appreciated the texts updates on the progress of my car repair.
The hood does not close properly. The other item was the headlamps don't seem to properly fit. They are loose and wiggle even secured in place. This was discovered last week. I brought the vehicle back, it was looked at and was told that the claim would be reopened. Do not know if that has happened or not, but will be back to shop Wednesday morning to discuss further.
They got the truck fix In a very reasonable amount of time.the truck looks good
**** with Snohomish Abra was fantastic! From the beginning taking what seemed like 100 individual photos of the damage to either a phone call or text every day with updates on the progress. She was kind, courteous and professional. Thank you Abra for the amazing work, my vehicle is back to beautiful!
Very friendly professional staff
Great experience, completed job is perfect.
Excellent service, work, and communication while truck was in shop.
It's beautiful and Chris was awesome to deal with! We were taken care of from start to finish.
Fast service. Perfect end result
There is a bent piece of metal sticking out of the front bumper assembly. It looks like tech forced them bumper cover on and overlooked it. There is also a bolt missing.
Everyone was friendly and courteous at all times. They went well above what you would expect trying to find some of the chrome pieces needed to replace the ones stripped from my truck. I can never thank them enough for their efforts. Barbara P
All employees were great. Felt like one of the team. Job well done.
Thanks for your great customer service and body work. As much as I dislike having to come in, you make the process easy.
I like the way that they were able to attend me ,the were really nice, did a great job on repairing my car , great work.
They kept me informed. My alignment is off from the accident & wasn't addressed but they are contacting my insurance company to help me.
Friendly front desk, knowledgable staff, courteous shuttle driver, quick and efficient repair. Can't even tell the car came in damaged. I would recommend Abra to others and come back if services needed in the future. Vehicle was ready before estimated completion date. They even offered to deliver my vehicle due to my unique circumstance.
It was done faster than expected that was nice
ABRA team Snohomish, WA are really excellent at what they do. They kept me informed on the progress of my car. Answered all my questions and has a lifetime guarantee on their work. Thanks.
Great service, wonderful repair, completely satisfied!
I have always had great service in Snohomish! I have referred several friends.
Very good work. Thx for your help.
I was called and told my vehicle would be ready by the time I drove to Snohomish from Monroe. It wasn't ready. A back up light was out. The damaged area looked great with the exception of dryer wax in seams and on the tail lights. Also the rear mud flaps are not straight or level. I did not want to what for that and I said I would do it. Also the t tops of my jeep have dirty hand prints all over them. Everyone was real nice but not sure who is responsible for the fine details?
I appreciated the personable customer service. Everyone there is friendly and eager to serve. I would recommend this place to my friends and family.
I could not be happier with the service or the end product.
Thanks for taking good care of us and our car.
Tammy and Tami Rafferty
Everyone there was so friendly and helpful . I really appreciated that.
Happy with the service and satisfy with the result
The team did a thorough and speedy job on the repair, and it looks great! Chris kept us up-to-date and answered all our questions.
Took excellent care of me ! Way beyond my expectation
The shop kept me completely updated on the progress of my car, finished early, did a great job on the car and dealt with all the insurance stuff. Will be my new autobody shop
**** was amazing! The service was fast, friendly, and Suva looks great! Thank you!
Great communication and work
Excellent repair on plastic bumper looks like new
The job was done expertly, the representative "kellie lee" was super friendly and kept me informed of progress I'm 100% satisfied and if I ever need future work done, I will return
Honest nice job! Professional
I was extremely happy with the way Chris **** took care of me. There was some confusion with my rental car,along with a special part that I requested, and Chris was on top of it the whole way through. I will recommend Abbra Snohomish and Chris specifically to anyone in need of repair.
Stephanie was great! Ladies at reception desk we're welcoming and friendly.
The service was friendly and fast. My car came out looking awesome – I'm very pleased with the work.
Fast, great, and and above and beyond customer service.
Everyone done a great job with our Jeep!!
The guy we dealt with was very friendly and customer oriented. Thanks for fixing my car and making it look new again! and that's saying something since it's a 2008.
I could not ask for better service
The team did a great job & Chris kept me well informed of the progress.
**** did a good job at minimizing the amount of time that my truck needed to be in the shop.
The whole experience was seamless. I would recommend them to anyone needing their services
This is the second time that I have had to bring my car to your shop. Both times have been such a breeze. Both times Chris has been patient and most helpful with every question I had. My car looks great, and I will always keep abra in mind when I have auto body issues.
Excellent work. Excellent customer service
Chris was awesome. He did a super job on the estimate, setting expectations, keeping me updated and the team that executed the work was top notch. I am completely satisfied and impressed by the quality and professionalism. I will be recommending Abra to anyone I know who needs their services.
The text messages are not helpful.
Chris and team did an outstanding job on my car, kept me informed throughout the repair with timely updates. Couldn't be more pleased.
Vehicle Make : Volkswagen
Quick in and out. Simple mirror cap but I really appreciate how quickly the **** got to it. Next day it was done. Thank you!
Great work in a timely manner
Great repairs and car was clean when returned to me. And repair was fast also
Great service and quality work!
I appreciated the frequent updates. Chris took a lot of pride and customer service was great.
Your team did a wonderful job handling my repair.I will not hesitate to recommend them to friends and people I know.Thank you very much!
The overall experience was beyond what I expected. You did a wonderful job on my car. Make sure you give yourself a pat on the back for a job well done. Thank You
The entire staff was professional, considerate and informative. Communication channels were always open and they gave a detailed plan of action.
Exceptional customer service provided by Ms. ****.
Neat and clean work and completed within a timely manner.
I was well taken car of and so was my car! I will definitely recommend to others. Thanks you Abra!
Easy to work with.Staff efficient and knowledgeable. Would recommend to friends and family
My car looks just like new. Thank you for all your hard work. You all did an amazing job!
Abra was incredibly professional. Never been through this process completely on my own, and Chris and Madison both were terrific amounts of help to me when I really needed it most. I'll be going to abra everyone I have an unfortunate auto mishap. Highly satisfied customer:)
My car was completed ahead of schedule & in better than new condition. The front desk staff was very friendly and professional. Chris was especially helpful and informative. Thank you for making a unfortunate situation lovely. Sincerely, Melissa
Loved it. Loved the text about how happy my car was being away from home.
Great work, great bedside manner
There is fish eyes in my paint. The day I came to pick it up the paint department was already gone. I was told I would receive a call for me to bring it back the next business day and haven't had a call back yet.
Kelli and her crew are amazing
This is not my first experience with ABRA. They continue to provide great service, reliability, fulfillment of commitment to quality & timeliness! Plus they give me my car back nice & cleaner than when I left it. Great team!!
Crisis and Maddison were very professional, friendly and honest. thank you guys.
I hope I never in another accident but if I am. I know where my vehicle is going
The whole snohomish Abra team was amazing ! Thank you !
Fantastic work, I love working with your team.
Excellent service. Kept me informed the whole time. Great job on the repairs.
Wow! What great customer service and exceeded my expectations in communication! I was always informed on the status of my car, they did a great job checking me in and reviewing the details of the job. I am thrilled with the outcome and am extremely satisfied with the quality of work that was preformed.
Abra personnel were friendly and professional. The work appears to be first rate and the car was returned cleaner than it was when I put the car into the shop for work. The enterprise location next door was also very convenient.
Thanks for your great work and customer's service.
Thanks guys love your service
I really appreciate how fast and professional the team is.
Thank you my 4Runner looks great
The service was exactly what service should be and they went above and beyond in the repair efforts. Thank you.
This was the Snohomish ABRA
Great customer service and responsiveness!
I really appreciated the updates.
Very accountable and nice to work with!
Car not put back together after work done.
Car was washed clean, looks great. Repair job is awesome. Thank you!
Great job guys! It looks beautiful!
Receptionist leaves a lot to be desired. RUDE, but the rest of the team is awesome!
Very good customer service Chris **** was very professional and kept us updated on the progress of the car.
It was an amazing experience. Everybody was very friendly. Chris **** always informed me as it was my car. He was a wonderful man. When you have an accident with your car, you have some questions and always found answers with Chris. You have a wondeful team in ABRA.
Everything went smoothly and the communication was great.
Great communication, quality service.
The repair looks perfect. I love how clean the car is on the inside and out. The car looks brand new. Thank you.
Vehicle Make : Volkswagen
I really hated the texts you guys sent about "updates." You literally should just get rid of that seeing as it gives you 0 updates. I didn't like how the front desk lady didn't inform me of Kelli contacting people on Tuesdyas and Thursday's. I expected a report by the end of the first day. I also didn't like that Kelli forgot that I asked them to check out my alignment for Monday when I called in at 2pm she asked if I wanted to come get it. The auto detailing inside was ok. There was dust all over in it for some reason sticking to the top of my steering wheel. It wasn't vaccummed well on the floors besides the mats. The other parts weren't touched. Center console maybe got vaccummed out but not whipped down. I did like that if got done relatively quick. That when I did talk to Kelli she was very open and always contacted me back via email and phone. The work they did looks good for the bumper work. I was worried it wouldn't match. It ended up matching well :)
Looks like a brand new car. Love it.
Very pleased with the whole process.
Good communication throughout. Only issue was that the insurance company was not quick to get the claim to ABRA, which meant a week's delay in scheduling the work. Once scheduled, there were no surprises. Chris was excellent at keeping me informed.
I was concerned that my car would not be what it use to be. I was very impressed with the frequent updates that kept me feeling that my car was in good hands. The result were very satisfying. Thanks for service.
They were very helpful, walked me through the process and made me feel very comfortable and confident that the job would be done to my satisfaction. They were sensitive to my needs helped in communicating with the insurance company and the car rental agency, kept everybody updated and completed on time. It was a real pleasure having my car repaired by your organization.
The work was quick and well done I enjoyed the updates I never had happen before and everyone was very polite thank you
It was a great experience having you all work on my car. I felt very informed and well taken care of throughout the whole process. I would recommend your services to my friends and family.
They were very professional and friendly, their work was done quickly and very well. We will use them in the future, thank you so much. Alan and Angela Jensen.
The time frame for the repair was a little longer than was projected in the future I think if you don't give a customer a time that their truck or vehicle will be done until you've torn it apart and seeing all the damage that needs to be repaired.
**** was great to work with and was straight forward with everything about my car.
It was nice working with some great people. The car looks great
It was fixed quickly, I was happy with my updates, and everything looked wonderful and everyone was nice. I LOVE that my car was vacuumed out.
They kept me informed through the entire process, did a fantastic repair job, & washed & vacuumed my car! Wonderful!
Wonderful experience! Everybody there does a great job. I'd recommend you anytime. Thank you again.
Polite, addressed my concerns well
Vehicle Make : Volkswagen
The process was smooth and professional! The Snohomish team was friendly and delivered my car on time. I would recommend ABRA to my friends and family.
Can't see that it was repaired!
Everyone I worked with was wonderful! The process was much shorter than I expected and I am thoroughly satisfied with the repairs. Thanks for making this so easy!
Everything was so fast. Plenty of updates. Very efficient.
Chris and the team had my car looking like new right on time. Thanks
Vehicle Make : Volkswagen
Good communication, zero hassel I am very pleased.
The work that was done was fantastic, and I was pleasantly surprised to find my car detailed I side and out, but I thought my rear bumper was going to be replaced as well as there was damage done and I thought it was photographed as well. It's not terrible damage, but it is there.
Very happy with service. Especially, the front office.
Job well done in timely fashion.
Great customer service along with great repairs!!!
Chris was amazing to work with, he made me feel as if we have been friends forever.
Thank you for a great experience
Truck looks beautiful! Everything went smoothly. Even got it back washed! Thank you for a job well done.
I'm thoroughly pleased with the professionalism of the staff and precision of the service received.
On a different note, if anyone ever needs reliable cellular service and great deals from Verizon, please come in and ask for Trev at your local Verizon station in Snohomish. ****-****-xxxx
Thanks, Mercedes Guy
Your team did a great job of keeping me informed, and getting the job done quick! Thanks for another great repair
Kathryn Huseman was excellent to work with! She has awesome customer service and I was very impressed. I highly recommend ABRA of Snohomish and will certainly tell my friends and bring my car back here for any work I need done. It was so nice having Enterprise rental on site as well. Joe was great and I loved being able to rent the same type of car I owned!
Chris **** is great to deal with! Very knowledgeable and professional. I will recommend Chris and ABRA Snohomish without hesitation.
I will recommend ABRA to my friends and family
Great quality work done right and on time.
Friendly staff, everything was done in a timely manner, and my car was given back beautiful!
Wrong color paint, wrong color headlight that you would have seen had you plugged in the headlight to make sure it worked. New headlight assembly doesn't match stock one. Smudge in paint and a run in the paint also both in drivers door. Will be calling insurance company Monday morning to see what the next step should be
Excellent customer service. Well treated
Everyone was very friendly and component. Thank you for the excellent work on my Mazda!
Vehicle Make : Volkswagen
Always do a great job! Thxs
Nice response time, great communication, and excellent workmanship
Abra repaired my Sequoia quickly & I am Very Satisfied with the repairs.
**** was wonderful in keeping me updated & I really appreciated it !!!
Thank You Abra for taking such good care of Yoda !!!
If I need repairs in the future, You will be the first I call !!!
Thanks Again !!!
I was completely satisfied with the service that Abra Collision in Snohomish gave me. My car looked and drove phenomenal after I picked it up. My Abra contact was Chris and his communication throughout the process was remarkable! He was so professional and clear in telling me what the status of my vehicle was from start to finish. Chris and his team took such good care of my car and reassured me it was always in good hands. I now tell everyone I know to use Abra Collision in Snohomish if they need any of their services. Thank you so much to everyone at Abra for taking care of my car and being so thorough and efficient with it. Chris and his crew went above and beyond for me.
Sincerely, AL ALESNA of Monroe, WA
My car looks great! Thanks, Chris.
Abra in Snohomish did a very axcellent job in handling my vehicle and getting it back into driving condition and I have no problems with recommending them to some one else
I appreciate the professional manner that my challenging situation was handled. Thank you for listening and going above and beyond in your communication and customer service skills. Keep up the good work!
I liked that you kept me updated
They kept me updated on the repairs I am very satisfied with them
Our life was really hectic during the time our car was being repair. Having superb communications was extremely appreciated not only between the Abra employees and me, but also the Abra employees and the car rental company, Enterprise.