Everyone was friendly, and they were good at moving things forward. I never had to worry that a step was missed.
Very quick, great communication, and really just a great overall operation with good customer service. Brandi was great, and provided good advice to protect me from potentially bad decisions in the long-run.
There was some communication break-downs during repair process, regarding status of vehicle, when would be completed. However, the massive winter storm likely contributed to employee absences, which is understandable.
Most importantly, when I arrived to pick up vehicle there was an obvious deformation (bump) in the bumper where portion of vehicle's original damage was located. Repair team must have seen this, as the deformation caused the adjacent grill parts to meet unevenly, yet was not flagged and vehicle was cleared.
Fast service, friendly staff and excellent quality of service.
Everyone was very helpful and considerate!
Thank you for a great job!
Brandi was a pleasure to work with, always clear in her communication and positive. And followed through on all we discussed. Can’t speak highly enough about her.
Also Leslie was helpful and polite on the phone. Clearly knows her role and keeps things moving.
You must have a good hiring and training manager!
Not only was the work done in a timely manner, but the staff
and mechanic were friendly and welcoming. I would definitely
I really appreciated the quick and friendly service from Brandi and the front desk staff. Brandi went above and beyond to provide helpful and clear communication and even contacted my insurance company to sort out a coding error. I was grateful my repairs were completed so quickly so I could turn in my rental car before the weekend. thank you!
Fabulous experience. Brandi was great.
Fantastic detail work on the headliner. Definitely work with that person again!
Vehicle Make : Mitsubishi
The work done by Abra was exceptional. Beautiful work. Brandi was also very helpful, professional, organized, great communicator, showed great care in her work and went the extra step in correspondence and organizing a very timely completion of this repair. Thank you Abra!!!! James
Great courtesy, professionalism and craftsmanship. Thanks so much!
The aurora location that worked on my vehicle did an excellent job. They kept me up to date with every step during my repair process. It was my first accident and they were very comforting and sympathetic. I would definitely recommend them and go back.
Great communication about progress of repairs!
My car came back with a scratch that wasn't there previously and the body damage was fixed but not the mechanical.
Very courteous staff. Staff also explained the process thoroughly and kept me updated frequently along the way.
Great experience. Friendly and helpful staff