Mr Phillip Morgan
Was helpful, knowledgeable and put me at ease in a stressful situation.
The cordial clear information helped me learn details about the repair, giving me a better understanding of and appreciation of your good work.
I am very satisfied with how they left my car.
Thanks for a job well done!
My car looks great and you cleaned the inside of my car which I love. Thank you!!
Very prompt service. Excellent communication on the status of repairs. Extremely friendly and courteous staff.
Philip did a great job keeping me updated everyday and answering my questions. I really enjoyed the first class treatment and the respect from the rest of the staff including front desk to the techs. The only concern was my original estimate was 571 with a completion date of 3 days. The car completed after 8 days with a final bill of 2k. I do appreciate the quality work and the fact the team did it right the first time. I would appreciate a better estimate before committing to ABRA. Luckily the bill was paid by the other insurer and not mine. Regardless, the increased delay and cost left an unsettling feeling that ABRA was taking advantage of the insurance settlement.
Great experience! My car looks fantastic! Shout out to Mark! ????????????
Everyone is pleasant and easy to work with. Really likeing the idea of a punch card! ????
Everyone, and I mean everyone, that I came in contact with at Abra was cheerful, helpful, knowledgeable, and just plain nice to be around. They answered all my questions, worked closely with my insurance company (a really BIG deal), changed appointments for me when I needed (thank you, Emily!), were very kindly patient with me, and very responsive when the one claim needed to be split into two. All the work was explained to me, (thank you, Mark!), and the final product is just beautiful. Will I recommend Abra? You bet I will! And one other note is that when I sent this original claim into Pemco, they responded with the names of 3 local repair shops, of which Abra was the only one who replied to my call and followed up. Thank you, everyone!
It was quick in and out when I went there. There were no lines. Staff was respondent friendly and helpful. Great waiting room though I wish there was wifi.
Emily and Mark were very helpful and accommodating.
jobs well done,thank ABRA.
I picked my car today, it looked great and everything seemed fine until I topped by the grocery store and found that the trunk latch cover was broken. It was fine before I dropped off thr car. I'm heading back tomorrow to see about getting it replaced.
Very professional staff.
My car was done before I thought it would be.
Super fast, couldn't believe we got our car back that quick. Mark was awesome, super informative and very timely with everything.
Mark mark was amazing. He got my truck in and out so fast and even cleaned my truck for me. Awesome place!
Job was done incredibly fast, and very well done. The vac/clean and wash was an nice extra touch. Mark was very helpful. Overall him and the team turned A bad situation into an pleasant one
The job was done fast and I appreciate the open communication with the staff. The CarWise website kept me informed about the process and was up to date.
Just keep up the good work, I hear each & everyday on my job & in stafff meetings where there's always room for improvement well with you guys you've reached that pentacle & don't change a thing, your staff is friendly, courteous & knowledgeable & your service outshines all, keep up the good work & thank you so very much
Omg, abra did an awesome job. And Mark is such a sweetheart. I would definitely recommend them to everyone. Thank you so much. And I would always come back to you guys especially if I can always get Mark????????????????????
Great Customer service all around!
Courteous, prompt, quality service.
I appreciate the updates as my car was going through
It's repairs. Very knowledgeable people.
I love how they also clean any scrapes or scratches that were made too
I really appreciate the way Phillip went above and beyond to make sure my repairs were to my satisfaction. The insurance company insisted on non OEM parts and they turned out horrible. I called the adjustors who in turn called ABRA and Phillip agreed with me and they ok'd the reinstall action of OEM parts.
Mark and team in Renton, WA are awesome! I couldn't be more satisfied with results or the customer service. Thanks so much.
All the work good, a little slow process but work is good.
Vehicle Make : Mini Cooper
Could not have been easier nor more professional.
Thx for the help - first time I've ever had to do this.
Speedy services. I got my car back less than a week. They also clean the car too. I am very happy with the service.
The custamer service we recieved was beyond excellent. Thank you
Completed on time as promised
Vehicle Make : Volkswagen
Great communication and the courtesy shuttle to and from the car rental made this process less stressful.
The team was fabulous, very polite and professional and efficient! Thanks everyone!
Nice people, kept me well informed. The work was completed in good time and it looks great.
Thanks so much to fixed and cleaned my car it was very well done job I'm so happy Thanks again
The team was pleasant and professional. My car was delivered as promised, clean and in good repair. Thank you.
Thank you so much Mark with Abra for making my vehicle beautiful again! I was very impressed with the repair and the way the office treated me! I will be back with any other car issues and defiantly will recommend you to all my friends and family!!
I was pleased with the friendly & courteous personnel, and their attentiveness as well as keeping me posted of the progress.
I had an insurance claim and the whole process was so simple. They had the rental car ready for me the day I dropped my car off and kept me updated the whole time. They even washed my car! :) Would recommend to anyone! Thanks to everyone at Abra!
Nice estimate cust srvc. Nice coffee. Nice rental transition. Nice front desk cust srvc. Nice exit cust.srvc. clean office. Nice work!
You guys always do a great job. Excellent customer service and you're great about keeping in touch. Nice work
Everyone was great, starting with my Rep Mark Wylie. Repairs done quickly and completely! I am thoroughly satisfied. Thanks!
Great customer service, and my car looks good as new!
Everything was great except i drove off the lot and my right front tire was low.but everything else was great
Thank you for accepting my verbal ok to work on the car so that the work could be completed when I returned home from my trip.
ABRA was excellent to work with on my repairs from start to finish. They were upfront and honest during the estimate and made the drop off and pickup convenient for my repairs. Wonderful experience and I would highly recommend ABRA to others.
Mark Wiley was exemplary in conveying what to expect. It came out exactly how I expected to come out. That doesn't happen much anymore these days. I am impressed and will use your services again and will refer others!
I appreciated the "updates" as the repair progressed!
Great service. Tech that I worked with let me know everything I needed to know as well as consulting me on other issues with my car and didn't try to upsell me on a service that I didn't need. Very quick service as well and stayed open past their closing time so I could pick up my car before the weekend. A!
Phillip was VERY helpful in finding the part and installing it in an efficient and cost effective way. Thanks Phillip
Absolutely awesome! car came back nicer that it ever was. Will recommend to a friend.
Thanks for finding more problems and fixing them
Philip was very nice and knowledgeable. I would definitely recommend ABRA
As always, an excellent job along with your communication.
The service and customer service was great
I was able to give my car (2015 Honda Accord) a good look-over today. I was delayed in getting to look at it due to a lengthy illness. I want to say that I am highly pleased with the bodywork you did. I am very satisfied. Thank you.
Frances D. Bullock
I worked with Phillip, and he was very courteous and helpful with any questions. He kept me up to date on the progress, which I appreciated. My truck was complete timely, and it looks great.
Loved the text updates. Easy after hour drop off and pick up. Great experience all around.
They forgot some area my car that needs repair also the repair is not look like the original and there's gab my car bumper I need to return the car for another day to repair. Abra and the insurance company there communication was very wear.
First of all, I am very unsatisfied with the pool service that received and not only that they don't listen to customer and not read the claim. They asked me what was happened to the car and I told them it was a theft attempted of bicycle that parked next to my car. When I took my car in for an appointment on Monday the 20th, I asked the representative that I need to get an estimate, how long it will take to fix my car by that day due to I have to get a rent car but the repair guy told me that he was unable to give the estimate until Tuesday 21st. On Wednesday no one call me from Abra regarding the estimate instead I received a text said, "my car is in the good place" that was not the respond that I was waiting for. I had to text them back to get a called from repair guy but he still didn't tell me the estimate about how many days it needed to fix my car. On Friday, I had to call to get the status of my car to see if it is ready to pick then my boyfriend went to pickup the car and realized that they only fixed the front top of passenger side only not the whole side. Some dents and scratches still not fix from incident. I know the car had some scratches before but my boyfriend pointed out the news ones. Instead getting offer to fix and solve the problem, the repair guy stated and arguing that it was collusion only the top got fixed. At that point we were done with Abra. Now we have to start the process all over again with different Company. We will never use Abra again and will make sure our fiends and families do the same. Thanks Dara
Everyone I interacted with was fantasic. Shout out to Emily from reception for being especially helpful.
The staff, especially Mark, were very courteous, professional, and attentive to my concerns. The car was wonderfully clean, the repairs completed timely, and the car looked great! THANK YOU ALL so very much!
. Mrs. Hollander
I can see the body work thru the paint. Didn't sand out correctly. Don't believe it was primed and seal coated correctly before paint and top coat. (Clear). We will take up this matter soon.
Repair was superb, front desk made me feel welcome and handled the rent car. I never waited long. The work was done quickly and I rec'd my car before the expected date. Account manager made sure I new you the process and made sure I knew not to wash the car for 30 days.
excellent job and fast turn around time. Great communication throughout. Thank you!
Mark was amazing made me feel like family .
The experience was great. Irene was so friendly and professional. The work was done before I thought it would be and the results in my BMW look brand new. I would definitely recommend them to friends and wouldnt hesitate to use them again should the need arise.
Thanks again for everything.
Mark has always taken good care of my auto body needs,will use them agian if Iam ever in need agian in the future.
I was offered an option to get my vehicle after hours, since my schedule did not allow me to get it during business hours; saving me the cost of another day or 2 for the rental. Though the tag on my key said it was due on ****-3, and I got it back on ****-6, the work was done and then some! Mark is awesome to work with-as the other staff member, whom I don't recall their name.
Irene was awesome! Very helpful and knowledgeable. A perfect 10.. thank you.
It took a bit longer than expected, but the vehicle hasn't been this clean since it was brand new. Nice work! Very satisfied.
i really appreciate the patience Mark had while i worked with my insurance company to get my o r iginal repair corrected. i wish Abra had done the work the first time...
Great job quick and they're very friendly
Vehicle Make : Volkswagen
Good and satisfied and very accurate with the
Service and the people are very nice
Very professional team. Personable and concerned
With walking me through the process efficiently
And effectively. Took my rental back for me saving me a trip
Back to the shop. I would come back to this shop
For my auto body and glass repairs. Thank you!
Great customer service and good experience.
Thank you so much! You went above and beyond my expectations! My bumper looks better than it did when I bought the car! I was pleasantly surprised to find a full tank of gas and the inside of my car had been cleaned! Irene promptly called me back to answer my questions and I really felt that she cared about my wants and needs. I needed my car to be done before the weekend and Abra made it happen! Thank you!!
Wonderful service from start to finish!
Excellent service! Kept me updated with repair progress and finished ahead of schedule. I will be a returning customer if the need arises.
The entire Abra team was awesome!
Great customer service and quality, quick repairs! Thank you!
Awesome service. Great communications. Well-coordinated with my insurance company. I would definitely use Abra again and recommend them to family and friends.
Very pleasant experience. They finished the job a lot faster than I expected. They also sent me frequent updates.
It was hard to set an appt. due to parts not showing up the work took longer than expected.
I am 99% happy with everything. Service was the best I have ever had at a body shop. Car looks great and is super clean inside and out. Rental car was taken care of easily.
My only complaint is when I was asked if there was any damage I wanted fixed that was unrelated to my accident I said yes but I think it was forgotten about because it was not taken care of and I never received a call about how much it would cost me if anything to repair it.
It was possibly just a simple buff of the paint on the trunk to get ride of we're the emblems on the trunk were taken off.
Every thing else was perfect !
Great service. Var looks like new.
Mark and Ernie were awesome and I felt like I had family working on my car. I would trust these people to watch my kids....if they watched kids and if I had kids!
I was informed of the repair progress being done on my car throughout the entire time. The repair on the car was excellent. Thank you
Great staff! The front desk check-in friendly and quick. Mark the service agent trustworthy and very reliable. Very happy with my service I receive at Abra in Renton. Great job all around from start to the finished product.
Great customer service, helped workaround my schedule, made getting my car fixed stress free, & friendly.
When placing my tailgate,using a hammer on the connecting pins, you caused my blinkers to malfunction.
Everybody from beginning to end was great. Everything was explained well. Repair summary was specific, so I knew what needed to be done. All the employees were friendly and welcoming and put me at ease as to the process that needed to take place. I would definitely return with any future auto needs.
Texted updates on the repair on a timely manner. Would have been better if details were included on the updates... Very happy with the services provided otherwise... Thank you, Mark!
From the first contact with the receptionist the whole experience was really friendly and fast. I was able to get an appointment within a couple of days and my car was in the shop right after that. Mark made the whole process easy and convenient, and had the car finished faster than expected. I really appreciate how the whole team made this an amazing experience! They even arranged everything with the rental car so I didn't even have to schedule or call them
Fantastic friendly and through customer service from beginning to end. Thank you.
Fantastic customer service. Mark broke everything down before I dropped my car off and kept me updated on the progress as they went along. Car looked good as New after the repairs!
Excellent service. Excellent representative and I especially liked the texting and communication about the progress of the repair.
They did very good job, my wife very happy
Thank you for repairing the damage to my car! It looks good as new!
Philip was outstanding! Thank you!!
Car looks the same color as I brought it and the repairs where done in a timely manner.
So far so good - I'm pleased with the outcome. Will need to have a "clear coat" applied to the paint once the paint is cured. Not sure in any undercoating should be redone on the vehicle based on the repairs.
There service was fast and my car looks great.
I greatly appreciate your keeping us up to date with the latest info on our auto body repair. Your service in completing the work on our car was much sooner than we expected. The work looks great. Thanks for a great experience.
Good communication and services
Diligence, follow up and service were exceptionally good. Would recommend this auto repair shop to others.
Great communication. Loved the daily texts. Fantastic experience. Nice job!
Thank you again, Mark and staffs at Renton Abra. I'd highly recommend your works with everyone!
Abra is great! It was a good experience.
I liked the texts I received keeping me updated
It was a great experience working with Mark.
I Thank Mark for making this experience pleasant as possible!
Wouldn't change anything about the way he handled my case.
Job well done Thank you Mark!
From the time I called to make the appointment to picking up my car, I had A+ treatment! They made it easy to get a rental car and my car looked brand new when I picked it up! I will definitely go to them again and recommend them to my friends and family.
Excellent communication throughout the repair process!! The staff at Abra were all very courteous and knowledgeable. I would definitely refer family and friends. Thanks Abra
Great customer service. Appreciated the updates via text.
Excellent customer service, quick painless process. Thanks!
I've already accepted offer for me to buy my own headlight bulb.
Wouldn't have had to if it was checked earlier. Maybe do a final checklist
And include client specific instructions as one of the items in said checklist.
Great staff. Mark and Ernie very helpful and knowledgeable.Very satisfied with the service and work. Thank you.
Super service. Very nice people. Work done to perfection. Thanks for everything.
Staff was polite and helpful, and the work done looked great.
Vehicle Make : Mitsubishi
The individual that process my paperwork was really helpful and kind, he went out of his way to help me. Thank you
Beautiful job, thank you!
Your service and communications were excellent. Thank you
What an awesome experience!!! The whole staff was awesome. My main contact person was Irene and she kept me informed about the progress of the work. She was awesome!!! When I picked up my car, it looked great. Thanks for an awesome job. I hope I don't need to use them again but if I do, I will definitely come see them.
Vehicle Make : Volkswagen
Though I did not get an estimate for a repair, the technicians did great, the work was done in a timely manner, the staff was friendly. No complaints about my car. Thank you
It was amazing and I would recommend it to people in the future they took great care of my car!
Great service. Quality seems good. So clean upon return!!
I am a returning customer here. I received great service the first time when the store was called precision collision and that is what brought me back here. All team members at your store are great and Irene as well. She has always been great. Thank you very much once again and I hope I don't be returning again. LOL.
The staff is the BEST, very good at what they do. I always leave with a great feeling and a perfectly repaired vehicle that shines.
Thank you for a beautiful job and a clean car!!!!
Good experience and nice employees. Thank you
Overall a great experience. Thanks!!
Abra made sure that I was well updated on the status of my vehicle. I am very pleased with the work done. Mark Wiley made sure that I was taken care of. As soon as I arrived for my appointment, he handled everything in a proficient manner. My car was finished in two days! The staff at Abra Renton overall is very professional. I am so happy to have my car back in the best condition. Clean on the inside & out! Thank you!!!
Vehicle Make : Volkswagen
Great customer service!
My car looks perfect. I was very surprised that my car was also cleaned to detail level on the inside. Thank you so much I'm referring everyone
Vehicle Make : Volkswagen
The assistant manager Mark was awesome and very professional. I am very happy with the job on my car and I would refer others to this shop
Irene was wonderful. She had Emterprise taken care of for me before I arrived. My car was done ahead of schedule even though slightly more work was necessary. I am pleased with the service and work done.7
This experience could not have gone better.
Vehicle Make : Volkswagen
This was my second time using Abra Auto Body & Glass. Again, I was very impressed and satisfied with the quality of work. I was in regular contact with the body shop and Matt (Mark), the person in charge of overseeing the repairs on my car. I would most certainly recommend this Autobody shop to anyone. You will be very happy with the results. Service was very friendly and helpful. Although I didn't get a rental this time, I was given very useful intimation about obtaining a rental car. I really can find anything to complain about...really.
The only concern I have was that it took too long to complete.
From the receptionist to my consultant, everyone was very professional and courteous. The quality of the work was excellent and I appreciate the daily texts.
Loved the whole experience
Awesome people, kept me informed. The work they did is perfect. Went out of their way to assist me, even gave me a ride home when I dropped off the car. I will recommend them to anyone needing car repairs. Thanks.
They were faster than the quoted time, very lovely to talk to, great service, and my baby looks brand new.
Mark was excellent! I couldn't have imagined a better experience!
Still waiting for the car
Excellent service! Fast & friendly! Will recommend to others
Excellent quality of work and was completed faster than I thought. Customer service was professional and polite. Updated me on the status of vehicle from beginning to end. The service of abra auto body and glass overall was excellent.
Loved the daily updates. Philip was great and very thorough.
Mark was the associate who helped me w/my car's repairs. He was courteous, personable, answered all of my questions, & reassured me that my car was in good hands. He kept me updated about the progress of my car's repairs. He also worked w/me to make arrangements to pick up my vehicle, which was greatly appreciated. I hope I'm never in need of your services again. I would definitely return to your establishment if I ever have the need again. I also will recommend you to anyone looking for honest, professional service. Thank you for a job very well done. Warmly, Lisa R
Thanks! Very good job. Very happy to have my car back.
Love the daily text messages and this is our second time using your company. You guys are batting a thousand! Thank you...
I was happy with my service overall
Excellent job , very happy
. Tom Godfrey
Thank you so much, the experience using you was great and for any future work needed with no question I will be using you!
Job well done! My second time with Abra
I trust this auto body repair shop
Leave your car for service with hight expectations
Employees were really nice and helpful. And my car runs and looks as good as before. Really satisfied with the service
They did a great job and kept me informed throughout the entire process.
Mark Wiley did an excellent job taking care of everything for me!
Getting a rental car to keeping me informed. Great customer service!!
Phillip and Mark in Renton were above and beyond to help with my car. Phillip touched up a few simple fixes. I went in to Abra to have my driver side lock repaired from an attempted breakin to my Toyota Highlander. So this was an unexpected task to take care of. My work hours are Abra hours also so it was very inconvenient. But my first visit to Abra was very inviting. They were finished replacing the lock and painting and finished in two days ahead of schedule. Plus my inside interior clesned and vacuumed. I really appreciated the positive text messages they sent to me. My car looks brand new! Thank you.
Excellent work, excellent Customer Service!
Vehicle Make : Volkswagen
Very professional customer service. Friendly front desk who made the process easy. Great rental car service as well. Had my bumper repaired and it looks perfect! Would definitely recommend Abra to my friends.
Phillip was awesome! My car looks awesome and was done much faster then estimated! Overall it was amazing!
Phillip was wonderful!!! They will definitely have my business and anybody I can refer.
Mark Wiley is the best, if ever I need auto body help I'm coming back to him!
Excellent services and works. Thanks to Mark Wiley.
Great service and they finished my car early!
Irene was awesome! Appreciated the texts and phone calls to keep me updated
Everything was handled very professionally and fast! Thanks for everything!
Keep up the good work! Thank you for job well done!
Wonderful customer service
Evrthings good i am happy
We are really happy with our experience ! Exceptional service !
I was very satisfied with the repairs on my 4Runner and the staff at ABRA was very helpful in keeping me updated on the progress of my repairs. They were professional and the work was completed in a timely manner. Thank you
Great job,it a little longer than I expected but perfection takes time! Love the attention to detail.
Philip was very personable did a quick job and I was out of there thanks
Philip was extremely helpful, understanding, professional and efficient! Made me feel very confident that my car was i'n good hands!! Helped me arrange for a rental car and made sure it was an easy process. I especially like the updates by text as to how the repair work is going and when it should be completed. The office staff is very professional and the office itself is very comfortable. Everything went very smooth and the repair was completed right on time! First class service! Will certainly recommend them!
They always do an awesome job. How can one not be completely satisfied with Irene taking care of her customers.
mark Wiley. Did an exceptional job on
Explaining the work that was to done
And he addressed all concerns and
Questions. we were glad to have him
Work with us on this auto repair.