Very professional and I would use them in the future.
Very strong customer service and follow up on the way through the process. Ivan is an exceptional customer interface person to have on your team. Thanks!
Definitely would go back for any repairs of the future. Definitely will recommend to friends.
Repair completed in 4 days - Outstanding service - This was my second repair by Abra.
Good job very happy with it
Vehicle Make : Volkswagen
We've used A bra several times and are always 100% satisfied
Excellent work. Kept me informed at every step of the process. Travis was very helpful. Everybody was friendly. Will recommend ABRA to family and friends.
Diana was very helpful I enjoyed the phones calls keeping me updated with the repairs. Everything was easy to get my car into the shop as well as getting out.
Very professional. Timely and easy to work with. Great customer service from the front desk to the workers in the shop.
Vehicle Make : Mitsubishi
Diana kept me well informed and up to date about the repairs being done on my car.
You guys did an amazing job on my sonic and i want to thank Ivan and his team for taking great car of my car and getting it back to me as fast as possible
I appreciated receiving update phone calls with where the process was at on the repair of my vehicle.
Great job! All work done fast and worked with me very well!
All around good customer service and the work was great
I drove away from your shop with no oil although I have a written statmwnt that my oil level was fine by the tow truck diver who first picked up my car. I am taking this to whatever level I need to hold you responsible.
Vehicle Make : Mitsubishi
Thanks for your efforts. I felt I was kept up to date on the process. The work done looks good. I also really appreciate the extra time after hours so that I could pick up the car even though I was a bit late.
The repair work looks fantastic. Paint application looks like it was done in Toyota factory, impressive.
my car was done much earlier than expected and the staffs were so nice too. thumbs up for Ivan????
I was so impressed! Everyone was so nice..my car looks perfect!!! And they washed him! Impeccable service!! Im very happy with the attention..and the daily updates. Excellent operation!!
Ashley an Ivan an the guys who worked on the truck once again thankyou for your service truck looks great
Thank you so much.
Everything was great.
I appreciate all you do for me.
I was kept well informed and the work was done on time.
Work appears to be done properly. Receive vehicle back on time.
To whom it may concern,
Excellent service at ABRA, Federal Way! Ashley and Ivan were both friendly and informative. They both possess excellent people skills. The repair was done right and within the time estimated. Hopefully we won't ever need their service again, but if lightning strikes again, you can bet we won't hesitate to take our vehicle to ABRA, Federal Way for repairs. Sincerely, Pat & Hwa
I was kept informed on the status of the work . Employees were helpful and friendly,
I was completely satisfied with the customer service from Abra auto in Federal Way. They were awesome to work with.
WONDERFUL JOB KEEPING US INFORMED EVERY STEP OF THE WAY.
Vehicle Make : Mitsubishi
Everyone who works here is awesome! I totally trust them with my car!
Good job, efficiently done.????????
A wonderful group of people dedicated to serving their customers. Never a problem too small to get their full attention.
2nd time using abra for my repairs and I would use them again if needed completely satisfied. Customer service is great as well!
You guys did a great job on the car I appreciate all your hard work!
They did a great job! Every thing was done very quickly which was great. I was notified of everything that happened. If I ever need any work done again I would definitely go back to them.
Thanks for always keeping us updated and informed.
I appreciate how I was treated. By everyone at ABRA. Everyone was friendly and professional. I'll be back if I need repairs and I feel quite comfortable sending friends to you.
Great job, prompt and professional!
I have used abra a couple of times and the service has always been great.
Very efficient procedures. Excellent work, excellent rapport.
Everything was taken care of very professionally and in a timely manner.
I appreciated the text updates. Everyone in the office was very nice and easy to work with. Thank you
You all did a wonderful job! Thanks!
Timely, professional, quality
Ivan and his team did a FANTASTIC job on my car. It looks absolutely beautiful! Almost like it's brand new!! It was sparkling and clean, inside and out. Ivan even took the time to do a quick little touch up on a couple of scratches I had on the hood - not related to the reason I had it at ABRA. THANKS SO VERY MUCH EVERYONE!! I've already been singing your praises on Facebook!! - Andrea R
Very nice job and professional and courteous.
Very professional and pleasant. Thank you!
Where do I start? Friendliness of employees. Almost daily updates re status of repairs. Smooth and seamless relationship with Enterprise Car Rental. Speediness of repair job. Thorough going over of repair job. Washing and vacuuming of my car. Those I've told of my experience cannot believe how well it went. Many people had a bad story to tell about their car repair experience (not with ABRA, bad stories about other body shops and/or auto insurance companies).
I was at first concerned about a dimple in the lower bumper until I was assured by your manager that it would relax out after a reasonable time of warming and cooling. I was also assured that if it didn't, it would be replaced at no cost.
Staff always friendly. Whenever I had questions they were answered in a timely manner. Really like the text updates on the status of my vehicle. My car looked great when it was all repaired even washed and vacuumed! Overall I had a great experience!
You guys did Great Work on my vehicle and quickly fixed the problem that kept the driver's side wind from closing completely. Nice friendly staff. Kept me updated on repair progress. Ivan has an excellent crew and Thank You to the hard working autonomy mechanics and office folks!
Abra did a fantastic job in a minimal amount of time. Ivan is the best!
Outstanding work and customer service. My car looks brand new.
I was well taken care of at Abra -- it was a very uncomplicated process. I enjoyed the texts to my phone updating me on my cars status and the friendliness of the office staff. It was nice to get personal updates from Ivan (Federal Way) as well. I would easily recommend Abra to others!
~ Julie C
Great communication. Very through and repairs. Very responsive and answered the phone. Great overall service.
Never been there before. I'm an old guy, and have has lots of repairs. This was the best.
very pleased with the repairs on my truck thankyou guys.
Great service and work was happy with the updates that were given
They listened to the problem and understood what was needed and then they accomplished the windshield replacement. Which SafeLite DID NOT do in accordance with the insurance policy.
Very professional and efficient shop. We were very impressed with the timely manner in which our vehicle was repaired.
Abra went above and beyond my expectations. They did more buy washing and vacuuming my vehicle. I would definitely recommend Abra to anyone.
I want to give a big thank you to everyone at ABRA, especially Ivan. He was very helpful and friendly. I even got my car back a day earlier than expected. I will definitely come back if i ever need work done on my car again!
Excellent service and communication. You guys are great!!
You guys are awesome. Would completely trust you with my car again.
great service. nice people
Thank you for the daily updates on the progress of my car's repairs! Very helpful and appreciated!
Ivan and Ashley were outstanding. They were courteous, professional and went out of their way to make me feel welcome. It was an excellent customer service experience. I can't say enough good things about them.
The overall job done to my car was great and the repairs were completed on time.
I loved the constant communication about my car....I shared thos w seceral people
Abra employes dey do a great job on my car n I didn't wait to long to fix my car n very friendly customers service
Communication was great. Exterior work looks great.
Courteous staff, kept me updated by text and work looks great...
The service was superb. Ivan quoted me on a different job that i will have done there and he even fixed my trunk latch issue in one minute at no charge. I will refer everyone I know to this shop. All farmers clients I know will get a reference because im an agent myself. The front staff were friendly and courteous. Thank you.
I really enjoyed the daily text updates. I never had to worry about the status of my repair. Between the young lady sitting at the front desk and Ivan, I felt well taken care of.
I have had to use Abra for completion repairs twice in the last year. The Federal Wy branch is very professional and did a fabulous job on my truck. If an Abra is close I would highly recommend them to anyone... Especially the Federal Wy location.
Really nice job, would recommend you, thanks.
Did great job!!
detail shop could have done a better job of cleaning my vehicle inside and out (windows )
Other wise they did a great job
My car looks like it is in the same condition as when I first purchased it except with the new looking parts and it looks like as if the collision never happened. It looks great and I'm very glad to have brought it to ABRA to get it repaired. Thank you so much for all your help I really appreciate it a lot.
I didn't receive updates on vehicle as I had been told I would. I had to call in to get updates and the text message updates said nothing about the status of my work.
The work was Good and completed very quick. The people in the office were very nice and helpful
We appreciate the attitude in Federal Way ABRA's customer service a well as the skills in car repair. We were updated daily about our car's repair status. When we came to pickup the car, it looked new again. Even though we were late for business hour, they still waited for us. Thank you so much! We will recommend ABRA to family and friends.
Appreciate the quality of work that was done.
Ivan was great and communicated the repairs and time line fantastic. Hope not to use the shop again, but not because it was bad - just a personal preference to avoid collisions!
Vehicle Make : Mitsubishi
Great job on the repairs and paint. Looks flawless!!!!! Loved the text updates :)
I am very satisfied with the service especially with the technician Ivan who saved me time and he delivered in timely and professional manner.
Very friendly and professional. I believed they knew their job. They did.
I will definately come back here for my autobody needs. They were excellent and I would recommed them to my friends.
I appreciated the updates about my car. I also appreciated that I was able to take my car in within two days of my accident. Customer service was excellent and I will recommend your services to friends and family.
Great service. Quick repair and I appreciate the daily status update. Staff is very friendly and helpful. 5 out of 5 stars!!!
Super smooth. Excellent service. The car looks Great! Thanks a bunch!
Moving forward, I will come to you for all my auto repair needs.
The repair was done in a timely manner. Staff was very polite and my car was returned very clean especially the interior.
The staff was extremely polite and respectful. This was actually my first time in an accident and having to put my car in a body shop to be repaired, also dealing with insurance companies. Each of the staff were very helpful In explaining things to me step-by-step and made this whole ordeal rather pleasurable, they kept me posted on the repairs of my car how much I owed, and even called the rental car people for me., they kept me posted on the repairs of my car how much I owed. I would definitely use their services in the future and encourage my too as well
All went well for me and I'll see you next week for a wheel alignment appointment.
Overall the communication was good and the quality of work seems to be good as well. I would come back for service in the future.
This is the second time I had service on my car from Abra. And I have to say. You can not improve genuine personalities. Great service, and people who are good at their craft. Federal way abra gets five stars from me! Thank you!
Looked at hood this weekend and it appears crooked.
Thank you so much for working so hard to have my vehicle ready before I had to leave town!
Amazing customer care and communication. Thank you. If the need arises, I will use you again. I will HIGHLY recommend!!!
Dave and Glen went above in customer service. I was updated regularly. When I called my conserns were covered. Dave even.explained what was going on with the parts. I appreciate the outstanding customer service. It will not go unnoticed. It is clear that these two individuals are haspy in.their work and it shows.
You got a lengthy job done in time for me to go on vacation, the service was nothing short of impeccable. 10/10
You guys were great! I loved the service and the car turned out great!
Still glass all over my car.
It was great working with you guys, I love the job done, it's perfect. Thank you for your help.
I'm very pleased with my whole experience with Abra Body & Glass. Their work is excellent. I appreciate the updates I received about my vehicle while in service and the excellent customer care as well, Thank You
Great follow through from Ivan. A true professional that took pride in his work. Five star performance! !
I must say that everyone at your business was professional, friendly and helpful. I felt good about having my car fixed at your shop and if I need repairs again, I'm going to come to you!
Thanks so much!
Great job. Just like new again. Thanks for the quick response.
My experience with ABRA Auto Body & Glass was great! Your team of gentlemen were very kind. And they explained everything that was being done on my husband's Buick Regal. And kept in touch with me every step of the way. David LaCroix even walked me out to check out our vehicle when I went to pick it up. He also showed me pictures of the work that was done. We're very happy with ABRA.
Thank you so much!
Ivan was extremely helpful and competent. Your admin staff is timely and polite. Great service
These guys get a 6 of 5 stars. Above and beyond every time I need my car fixed. I never leave unsatisfied. I recommend them to everyone I know. Reliable and responsible. Thanks so much
you guys did an amazing job on my car! having never used your services I was a little worried when I was told the fender and bumper wouldn't be replaced but just reshaped and painted. But it looks brand new AND you guys fixed the chips throughout the front bumper and cleaned my car inside and out! couldn't have asked for a better job well done! thanks!
As a former contractor, I'm used to being hustled. At no time did I feel that way. I felt that I was being treated with honesty and respect. I am completely satisfied and can recommend you folks.
ABRA is amazing!!!!Imma say it again AMAZING.They had amazing customer service,was amazingly quick and my car looks brand new...amazing!amazing!amazing!
Thank you ABRA
great service kept me informed daily on schedule
I greatly appreciated the updates on the status of the repairs.
What an amazing company.
Jason was right, Ivan would take good care of me !!
What an amazing job u all did on my van!
Thank you sooo much
You folks are the best. I would highly recommend ABRA!!
They were kind, cooperative and professional.
EXCILENT WORK, I WOULD TAKE IT IN AGAIN ANY TIME
Friendly, honest people. Flexible schedule. Quality workmanship and tasty coffee. What more could you need?
Excellent customer service and quality of work
I appreciated the updates, pictures, etc. You made this experience very easy!!!
Vehicle Make : Volkswagen
I am very pleased with the repair work done on my car..
I would have appreciated knowing exactly what repairs needed to be done either just before or after informing me how much the repair would cost...I imagined everything
possible...But again thank you for the excellent work done.
I want to say thank you for a great job done and going the extra mile to wash my car and vacuum I wasn't expecting that but I'm very glad that you guys did anytime I need work on my car I'll come to you guys and I will recommend you guys
We appreciate your attention to every detail and for keeping us in the loop with several updates and photos of progress.
I was especially pleased with the communication from ABRA about the progress of the repairs on my vehicle and the estimated time to completion.
My car looks better than it was prior to the repair.
I've always received great service at ABRA.
I Like The Job you Guys do to my car, thank you soi March,
This is the 3rd time I have brought my car here for repairs and the staff is excellent and the work is perfect.Thanks again!
Looks original,done on schedule,and kept me informed as to progress. Vehicle was cleaned before I received and work done was reviewed so I understood what was done and how to care for new repair.
Jason was very helpful in explaining in detail all of the repair action items that were being done to my Challenger. I found him to be very responsive to my questions and the workmanship excellent.
I appreciate the calls to let me know how things are going with my vehicle and also being available to answer any questions that I had. David was very nice and helpful and took the time to explain things.
Everything was great and the staff they did great job .
Fast service. Very courteous and respectful employees. They are personable and make sure you know what is going on at all times and what the timeframe will be! Will definitely recommend services to other people.
Professionals in their field, and would use their services again without hesitation.
Nice job done quickly. Very satisfied.
Vehicle Make : Volkswagen
My car looks like new - awesome job!
I appreciate being kept up to date on the status of the repairs. It was a very nice touch that the car was cleaned and detailed for us before it was returned! Thank you!
My locks on the doors don't stay locked and my interior some light won't stay off when I hav it on the door setting
Vehicle Make : Volkswagen
Thanks to all! Job was well done and ahead of schedual. I really appreciated the daily updates about my vehicle. Thanks again.
The Beca looks great. It has no more wind noise and the exhaust is quiet again.
I loved the daily email updates on my car :) Car is all back to new again and was done in a timely fashion!
We were VERY satisfied with the way our repair was handled from start to finish. We especially liked the PERSONAL TOUCH shown by your employees. It was a pleasure **** business with your company.
Best service I have ever had hands-down!!! I would recommend the shop to absolutely anyone without question!!thank U thank U thank U for getting my car taken care of so quickly looks like new!!
Great customer service. Professional, friendly and polite staff. Fantastic experience. Highly recommend and would choose to go back again.
The work was exceptional and I now have my vehicle where I want it, in my driveway.
Thank you very much.
I have had my car there twice now. Very Satisfied, great service!
Interior of truck very dusty on all surfaces.
Amazing staff and great customer service. I couldn't be more pleased.
I am so happy for the job Patrick did in my back bumper. Thank You so much
Great customer service along with personable interaction, make for great GREAT customer service!! Went above and beyond. " I'm picky and I walked away really happy"
10 out of 10
Very professional and excellent workmanship.
Excellent service. Love the text updates. Everyone was very helpful and friendly. Thanks
The Federal Way team kept in contact daily with
A text or phone call. Service is superior
And I will recommend Abra to friends and family.
Very friendly staff. Did a real nice job on
my car and kept me updated each step of
Vehicle Make : Volkswagen
Very good job and very good team. I'm going to recommend to people who are looking for auto body repair, thank you guys
Yeah the paint job was the worst I've ever seen
Great service group. Constant updates were appreciated
Federal way abra , will be often mentioned
To our friends and family !!
I really appreciate the friendly staff and thier thoughtfulness through out the repair process. The text msg are great too.
Thank you for yourquality and hospitable service!
They were great. Kept in communication so I knew how long to expect car to be out of commission. Worked with enterprise for car rental. Staff very friendly and courteous. Work was great can't even tell car was damaged. Thanks for a great experience
Vehicle Make : Mitsubishi
You guys are terrific and always promise me when my vehicle will be done on time and always make my car look amazing
They always do an excellent job
Even though I have not seen my truck since you repaired it, I was completely blown away on how fast it was finished and how courteous everybody I spoke with was.
I will always recommend your shop to anyone I know who needs their vehicle fixed in a fast and professional manner!
The speed and communication were appreciated and very impressive.
Everyone's attitude was so pleasent.
We have had our car repaired there three times now. All three experiences have been exellent. The repairs have been finished on time if not earlier, the price is always within the estimate, and most importantly - all of the staff are professional, friendly, knowledgeable and helpful.
We will not go anywhere else.
You guys were all great, from the welcome and friendliness of everyone I talked to! The ease of you picking up the car, contacting enterprise and arranging a car, the updating texts were pretty cool, the record time in doing a fabulous job and then picking up my car and finding it washed and vacuumed! I am spreding the word. Dave, **** and Tammy you guys rock and of course everyone else who took care of Marvin( that is my cars name) thank you
Amazing service. Thank you!!!
Everybody was very friendly and I enjoyed my experience.
Professional and friendly.
I love the live updates that I would receive with the progress of my car. The mechanic even called to to ensure when my car was fixed. Also the text messages were very reassuring
Great communication. The whole process was easy. I'm very pleased with the work.
Way above and beyond ! I won't ever use anyone else!!!
****, the service attendants, and the front desk were very nice and got me back my car quicker than expected... I would highly recommend them to anyone.... Great job guys!
The people at Abra Auto are great folks to work with. Attention to the smallest thing making sure of no surprise after the estimate. I M referring my friends and family if they need the service.!! Thanks again Abra!
Thank you for saving my insurance co money. I still had the same our if pocket cost but my premium isn't going up because you guys save money. The staff Tami and **** were very good to me. Thanks for everything.
Thk you good job for us to you n your teams outstanding thk u
Excellent service and communication. The car looks great, inside and out. No hassles at all!
Great service at Federal Way shop. David L., appraiser is wonderful and so professional in every way. I would give that shop and David an A
Great service & repair job!! They brought my car to my place of work after it was finished, which saved me time and for the rental car. They returned it for me!!! Thank you!!!
I was treated with kindness and respect, and the work was quick and high quality. I will definitely recommend them to people.
I wasn't informed that my repair would take 2 days even when I discussed picking my car up the same day when making my appointment. When I called the afternoon of the day I took my car in to ask what time to pick it up, that is when I learned it would be a two day job. I expressed my disappointment to Tammy and David on the phone and was not offered any apology or empathy for the total inconvenience of having to find another car for an obligation I had the second day my car had to be in the shop.
PLUS...My passenger door rubs now with the front panel and there is a paint drop that wasn't buffed out. I have to return my car for those repairs. I did finally get an apology but there isn't any retribution for more inconvenience and loss of time from my schedule!! No, I'm NOT satisfied and the work isn't cpleted yet!!!
They were great to work with
Thank you for your services. I do want to mention that you guys did an outstanding job reporting the updates on the car. I like the communication between customer and business. Keep up the good work. Thank you again.