The most organized staff I have had the pleasure of meeting .. My opinion has always been that good customer service starts with the receptioniist and ends with the delivery of the product .. I'm very happy to know of a business that still follows that standard .. hats off to the best up front staff , both on the phone and in person ... thanks to Anthony and the staff that actually did the repairs ... the text updates were a perfect touch. Thanks '!!!
Vehicle Make : Mitsubishi
I've used Calliber Collision before and am always satisfied.when they say they're going to do something, they do it. I love that they update you the entire way until you get your vehicle
Upon receiving my car back the steering began to shake once I hit 50-55 mph and got really bad by 60 mph. However, once I called and explained the situation Anthony immediately said up bring it back in so they can resolve the issue. It should be fixed on Monday.
Excellent customer service. To bad I do not get the same with car dealers. Thanks to all and especially Chris.
Derek was wonderful! So helpful, polite, and knowledgeable. He was a joy to work with. The car looks fabulous. I'm very happy with it and the experience.
I know there is no control over the number of vehicles that need repai at any one time and my accident happened at a high volume time evidently. My car was in repair for over a month but I appreciated Calibur's keeping me updated on the progress.
I am satisfied with the work, however noticed the side door strip was hanging off the door. The door was perfectly fine before the repair.
I would the strip repaired ASAP.
Vehicle Make : Mini Cooper
It was apparent that your shop was not equipped to deal with my car. Instead of attempting to seek out expert mechanical assistance, issues with the car were googled. Instead of opting to send to a repair facility that specialized in mini coopers the burden of coordinating this was left to me and I was forced to pay the deductible prior to the car being completed because your shop was afraid of being "stuck" with a bill. Thank god for the mechanic shop coordinating with my insurance as it was apparent you had no interest. I would never use this shop again and will make it a point to let anyone I know who may need body work how terrible your coordination and customer service is. Worst experience ever!
I appreciate how our adjusted Tammy text and call throughout the entire process to keep us up to date. She was so kind and courteous and I'll bring my vehicle to you all anytime.
Tammie and staff did a great job in exceeding my expectations!
Very courteous, polite, and attentive staff. Kept me up to date through out the entire process. Even cleaned my vehicle inside and out which was an unexpected surprise. Overall, very smooth in its entirety. I would definitely recommend this place to my friends and family. Thank you
So happy to have my car back ! Have received many compliments already . Just got car back, so far I am very pleased with the work and the staff involved with repairs ! Thank you so much ! ????
The work was done quickly yet effectively. I like that the associates called or texted me along the way to update me on the progress. It was a pleasant experience!
I was very pleased with Derek and the tech who painted my car, but the person who worked on my window I was not happy. Derek has taken pictures of the window. I give Derek a very good review. I will always ask for him.
Tammi treated me very well. Kept me up to date on the repair process. If I ever need to visit again ( I hope I won't have to), she will be the one I ask for.
Derek Rue at Caliber is by far the best person that has helped me with repairs. This is the second time I have had him be my customer service rep. He is an excellent service rep and knows how to take care of his people. Definitely a model for the company. Thank you!
My represintive Tammy was very proffesional thru out the whole ordeal from time I turned my loving Toyota over to caliper. ( Please thank your 2 young recepconist for being very polite and hepful.) Also thank all of your maintence techs involved in repairing my 2016 Toyota.you all have my ????? signature. (THANK ALL OF YOU)Have a great memorial day!
I was not contacted before work began on my car, I was contacted mid-week saying my car was almost done, AND my car is full of ants.
Christopher was great in handling my repair, very prompt and very courteous! I will recommend Caliber to all my friends and family!
Chris was the greatest help and so supportive. He made sure I was informed of the status of repairs and helped me get a rental discount. He made the accident event bearable. Thank you Caliber for having fantastic people like him on staff!
My vehicle makes a humming sound when it reaches highway speeds. Like a humming sound that crescendos, as if something is going in and drifting out of alignment. That is not a normal sound.
The process was quick and my vehicle was done before the scheduled date.
Tammi treated me with understanding and reassured me about the car so that I felt comfortable. She kept me informed of the status and any rescheduling that needed to be done when further damage was discovered under the bumper. My car looks great and also super clean. Thanks Caliber and thanks, Tammi!!
This location did a great job all the way around!
Great service and communication to keep me informed.
We love the work that was done on our truck. Everyone was so ready to help us in any way possible. Our estimator Marcy was awesome! She made sure we were totally sarisfied before we left Caliber. I will definitely be returning to bring our other vehicle to be repaired.
Had minor dings on body showed Tammy and her manager Jason promised to fix them unfortunately they were not fixed. I waited almost 2 hours. Not satisfied
Chris was great, great communication.
Tammy was extremely helpful, patient, and informative. The texts she sent to keep me posted on the status of my car were a huge benefit. I'm very impressed with the timelines and quality of repairs. My overall experience with Caliber Collision was a perfect ten!
Vehicle Make : Volkswagen
Tammy did a very good job updating me on my jetta. The job was done in as little as 4 days and getting my car back was wonderful. Everything was perfect, and tammy did a good job, 10/10
Done early. Great service. Kept me updated
Commitment to service was great.
Tammy was great she keep me informed through the whole process. She was very easy to work with and went above and beyond making our visit satisfactory. Could not ask for a better agent thanks.
Tammy did a great job of keeping me informed about the progress of my car. Everything looks great. Thank you.
Tammy is Awesome. She exceeded our expectations. Pleasant experience. She kept us informed every step of the way.
I was very pleased with the service I received. Derek was very nice and called me with updates has he got them. I knew the status of my vehicle the whole time.
The customer service that Derek showed is rare these days.
Thank you Derek and thank you to those who worked on my vehicle.
Communication was excellent. Chris did a great job keeping me informed. Very well done
Marcy did an outstanding job taking care of all of my concerns and needs with my vehicle. Just the simple fact that she was willing to take time out of her off duty time to make sure I was taken care of when I picked up my vehicle speaks volumes to the kind of employee she is. As we all know first impression are lasting impressions so yes I will refer caliber collision to all that I know and yes if I have to not that I want anymore damage to my vehicle but if I have I will return as well. Job well done!
Great work, fast and professional .
Thank you for all that you all did to get it done so quick
Popped open the trunk to store items. Found the trunk liner detached with hardware and screws scattered. Paid over $800 for repair and my car was returned to me like this. I should get a partial refund for work not completed as claimed by Caliber Collision. I'll install the trunk liner myself. I'm not going to waste my time by taking my car back. I'm sure all I would receive is a flurry of half hearted apologies. EC
Chris was amazing and extremely helpful. I really appreciate how he kept me updated on the progress and any issues that may have come up. Thank you all
Extremely satisfied for the prompt, courteous, and professional service throughout the time the car was being serviced until it was completed. Marcy Veles was outstanding in keeping me up to date every 3 to 4 days on the status of my car. The service manager was able to make my vehicle a priority in where they only took less than 3 weeks to return my vehicle in amazing shape. Very happy with the final outcome at the moment and will highly be recommended to friends, family, and coworkers to get their vehicles serviced with collision. Very thank full to all the associates who took part in the reconstruction of my car and to all who attended to my needs. Outstanding service!
Continuous updates on status of the progress with repairs. Completed repairs 11 days ahead of schedule.
My car is just like new, and I very happy with the work done. The contact person at Caliber was professional, and kept me up to date on the repair job via text. I really appreciate the job done, and having a car rental next door was helpful.
Awesome job. Derek was great and got the repairs done quickly! Thank you!
Car was drity with hand parints
First, the hood paint has blemishes and has spots that didn't get painted. Second, the grill was damaged, the clips are broken and it doesn't sit flush with the hood now. Third, an insulation clip was reinstalled broken. Fourth, I was told the repair would take a week. Then I was told "just another day or so" 3 more times before I actually got my car back.
Uh, this is now more than one question.
Completely satisfied would have been the result if the car was ready, without the imperfection, when promised instead of a few days later.
We were mostly satisfied, though.
Awesome job and great customer service.
Inside the cab of the truck lots of dust. Repairs are great
Excellent job! My car looks better than when I bought it.
The work is wonderful however was promised the return of my ford edge on two different occasions finally got it back today. Totally understand about the amount of work that had to be done but instead of a two week job it ended up taking 23 days. The staff at Caliber collision are very nice and helpful and we appreciate all they did for us
Promises made that were extremely not met, time after time!!!!!
The experience was great Chris provided daily updates. Accidents happen but Chris and the crew at caliber made the scars heal. Thank u
Chris made my experience wonderful from beginning to end. From the time I walked in for my initial appointment, to the day that I dropped my car off for repair until the final day when I picked it up. My car looked beautiful and clean with everything fixed. I couldn't ask for anything more. Thank you so much Caliber Collision!
Vehicle Make : Mitsubishi
Really good energy and I felt like there was a genuine concern for my car.
Vehicle Make : Mini Cooper
Chrid was very professional from A-Z.
Car looks great. It's hard to believe it had 104 hail dents on it. Restored back to new again.
Very good timely service.
It was quick and I got frequent updates on progress. Professional service. Thanks.
I love the fact that I was always informed about the entire process and got texts often keeping me updated. Great job. Job was completed as promised.
This was the most pain-free car repair experience ever!! Service was top notch. Thank you.
Great updates and a very good guess as to when car would be ready. Car was washed and looked great again. Thanks Brad!! Outstanding work Very courteous and helpful person.
Chris Martin was extremely courteous,professional. Defiantly a great asset to your company
Vehicle Make : Volkswagen
I have no comment
As always, Caliber Collision did an excellent job. Brad did an excellent job keeping me informed.
Denise was very professional and helpful! It took a little longer than expected because of the insurance check.
Yours customer service was excellent. The service rep I had took me to the car rental office and introduced me to the gentleman who reserved a car for me. The service rep kept me informed on how the repair work was going. We are very satisfied with the repairman's work.
Great communication. Nce work too.
Brad made the whole process very easy. He greeted me and was very polite. He explained to me what would happen in a way that I could understand. He even walked me over to enterprise. He called and kept me update along with the text updates. Also, Rebecca was so kind every time I would call or walk in. I can tell that this is a busy location but Brad and Rebecca never made me feel rushed and always took their time with me. I felt very valued and that my happiness was truly their priority. I got my truck back as scheduled and am very happy with the outcome.
Brad was amazing! Constantly kept me up to date on my car repairs and timeline of when it would be completed. I would highly recommend Caliber Collision to anyone I know needing auto repairs!
Awesome job and personnel working our issues.
Christopher Martin was very attentive to our needs awesome person to handle our case thank u
Chris did a great job keeping me informed.
Mr. Derek Rue, Caliber Collision Customer Service Consultant, definitely restored positively the rhythm of my life. His patience, professionalism, attention to detail, caring to my car needs and worries, and specially keeping me informed thru text and phone (i.e., his people skills-especially his listening and putting you at ease capability) made the difference, and made my day of a bad situation like being hit from behind trauma. Mr. Rue is Caliber Collision. If I ever need the services of Caliber Collision I will surely ask for one person in particular, Mr. Derek Rue. Thank you for your OUTSTANDING service. Mrs. Reneida M
Marcy was great. The repair looks amazing.
Very professional. Kept us informed of progress.
First of all, I'd like to complement caliber for their communication system and the fact that they kept me appraised of everything throughout all phases of my repairs. They were great to deal with from start to finish!
Great service ... Work complete ahead of time promised
Excellent and wonderful job. Always prompt in giving updates. Thank you
Vehicle Make : Volkswagen
Great customer service! The technicians Derek and marcy kept in touch with me the entire process. This is the best experience with a car repair I have ever had!! Thank you for a job well done.
My Denali looks as good as the day I bought it.
Tammy was great. She gave me a realistic estimation of how long the rapid oils take and called or text every couple days or as she got more information.
Once again Caliber's performance is outstanding! Marcy Velez was extremely helpful and kept me informed throughout the entire repair process.
I'm satisfied and happy with the outcome.
Thanks for a repair job well done! Chris did a great job communicating status.
Everything went great, Denise took great care of my repairs and kept me up to date as soon as changes happened. I'd recommend them any day
Thank you for keeping me updated.
Will need to take van back to re-repair. Many issues with the repair but Confident Derek will get the repair done correctly
The staff were very helpful and professional. The repair when finished looked as though it never happened.
Thank you for matching the paint that the fors dealer said was not available.
I didn't get my radio antenna, there are streaks in the hood and the headlights do not match. You replaced both lights
I feel that 3 weeks was an excessive amount of time to do the repairs. Then the obvious quality issues and the wrong tire was installed.
Consistently updated me on repairs. Ease of rental coordination
Wow overall amazing surprising the customer by going the extra mile to making sure all details are fix and functioning properly. That's taking care of your customers like family. Thank you
Staff was courteous and professional.
Great experience from start to finish.
My SRX looks great. It just reeks of paint. I hope it goes away soon. I want my new car smell back.
Truck was turned in the middle of September 2015, and we just got it back for the second time on February 2nd. The front end replacement bumper is on crooked; leaning back. It is directly bolted on to the frame, which tells me the frame is still bent. The steering is still sticking, which was suppose to be fixed by Ford. Almost 5 months to fix a vehicle. Terrible customer service when we started this venture; them telling us back in October that it was almost ready. I told them to stop calling or texting with the daily updates because it was very misleading. Call when they actually had progress.
Check engine light came on as my daughter was driving home.need to bring car back into see cause of problem.was not on prior to accident and repair
The entire process took too long as far as I'm concerned. I was called several times during the process which is awesome, I appreciate the updates; however I was told numerous times that the parts were going to paint and it wouldn't be long now. During this time my daughter's drivers training stopped because that car was the only automatic transmission we have. 2 months later, Finally I was told the car was ready, I was happy but was guarded, something was bound to happen and it wouldn't be ready. I was dropped off at caliber on time, I picked up my car no trouble. Later in the day, I dropped my daughter off at work and backing out of the parking spot, I noticed in the store front glass, my drivers side brake light did not work, I was very angry. Upon closer inspection, I also noticed odd scratches all along the top on the rear passenger window that I know were not there before I left the car at caliber. Needless to say, I'm not happy with this work done, and I was a repeat customer, no longer.
Excellent customer service again. Marci is a great employee!
My front blinker lite has gotten moister in it has cause cover to get hazy right side clear but side of repair is hazy told tech that lite was shifted but she said it was not but you can see diff
Excellent commitment to the customer to perform the work and get the vehicle back to the customer in a timely manner. Communication about the status of the car repairs was outstanding.
All the staff was very professional, thoroughly explained the process, and kept me appraised of my vehicle status with periodic updates. Repairs were done promptly and the car was ready when promised.
Margie was awesome, she kept me informed and on a scale of 0-10 on how satisfied I am I would rate 10.
Vehicle Make : Volkswagen
Tammy was absolutely amazing! She kept me informed throughout the entire process, and was always so pleasant. She really made it happen and got me back into my vehicle quickly!
Excellant service. Denise is awesome and the front staff was very personable.
Keeping the Insurance/Rent-a-car folks updated was great. Getting weekly updates on my car's progress was great. And picking up my car was quick and painless awesome....
Car was originally promised on 7Dec , puck up on 29Dec. From 2Dec any communication was made by me. More damage was from from initial inspection, but i was never notified until car was not ready on 7Dec. The car was ready 28Dec we received call at 518 and your shop clised at 530.
The service was great from the Collison repairs to the rental place everyone was so helpful and polite and friendly. The truck came out great like brand new . Thank you
Denise was great. She answered all my questions and was very professional. Thank you.
Very professional and personable. Great job
Tammy was amazing in her role
We never wondered about the status of our vehicle
Never using anyone else!!
All of your staff were awesome. Everyone was completely courteous & professional. All my questions were answered so I left with no doubts. When I left my vehicle with you guys I knew I didn't have to worry. I enjoyed getting updates by text, it just reassured me that I made the right choice. Having an accident is a nightmare but you guys turned the end result into such a pleasant experience. Thank you for returning my baby back to me in excellent condition. You were recommended to me & I will be sure to recommend you to all my family, friends & co-workers.
Thanks a million
Melissa Jo Flores
Another great job this was my second time.
Well done! Was kept totally informed about progress with regular updates; a rarity in customer service.
Excellent service...overall a wonderful experience, during a stressful time.
Derek get me updated on repairs n when I called the receptionist name Cat was very helpful u need ppl like this to assist customers with d help they gave me I give them a big 10 on outstanding service thank you again Mrs Urbana Rodriguez
There appeared to be a lack of internal communication within Calibur as well as with the insurance company. My vehicle looked great upon pick up; however I need to make an appointment to bring it back for additional repair
Vehicle Make : Mitsubishi
Every time that I have taken in my vehicle I am satisfied with the work. What I thought needed some tweeking is the process of keeping the customer informed. Im now happy to say that the set up in place has 100% improvement in customer service. Thanks for a great job!! Now maybe we can get some discounts for a second vehicle for choosing your company. Just a thought : )
I'm glad to have such a top-notch car repair facility in this neighborhood.
My car is STILL not ready. It's almost 2 wks now and keep getting pushed back. Called on sat to check on status, we were told it was ready so we rushed to get there before closing only to be told (after paying) that they made a mistake , and it was in fact NOT ready. Feeling very fustrated.
I was impressed that at every step of the process, I was informed by Caliber Collision.
Vehicle Make : Volkswagen
I love the constant updates I get via text and email . I also get follow phone calls from everyone updating me about the car status. The only thing I wasn't satisfied in is the quality of the work. When I drive the car to take home I went to gas up and pick up my kid the bottom shield connected to the front bumper was missing screws and bolts so part of it is fell on the ground . I don't believe they check the car thoroughly and all things were working right. The whole bottom piece wasn't connected right so when I was driving I hear strong flapping noise and when I pulled 1st time I can't pin point what it was. On the 3rd time that's when I found out that half of the bottom shield was bolted . The latch to the door wasn't connected right because you can open the door fr the outside but you can't from the inside, the headlamps were not aligned and most of all being in a collision I don't know how many times I asked them to check the alignment and they said they checked everything . So I trusted them on their words but when I drove it with my husband when I got home he said that the car was pulling to the left so hard that it needed alignment. I'm not sure if they really did the alignment but for sure with all these issues I don't think someone test drove my car before releasing it to me and if they did I don't think they did a thorough job of making sure everything works. I emailed the manager and an hour later he responded to me that we will work things out . I have to give them the credit of willingness to work with me but I just hope that they work on the quality and details because you are putting their customers at risk by not being thorough.
I was informed throughout the process about the status of my car's repairs. Everyone was very professional and helpful. It was a great experience.
Other than waiting over a month that get seen. If front staff was excellent!
Derek Rue was very helpful & professional & kept me updated with any concerns. I am a repeat customer & will come again if needed.
Loved the text messaging with updates on my truck. Brad Rabel was great, excellent customer service, very professional, from start to finish. Wish more companies had the service Mr. Rabel provided. Marcie was also wonderful; kept me updated on my repairs frequently. The knowledge & awesome service they exhibited is hard to find these days. Caliber is A thanks to Brad & Marcie. Keep up the excellent job. 10 plus rating for me.
Service was great, but my tire pressure light won't turn off ever since I picked up my truck from the shop.
I had great service and great communication from Derrik he was courteous professional and prompt his customer service was the best
Tammy was absolutely fantastic--wonderful communication and so very kind and friendly. Two small but annoying things prevent me from saying I'm 100% satisfied. Whoever was working on my car changed my radio preset buttons. I don't mean that the radio was on a different station, but rather that the two presets that I had were set to different stations that I never listen to. It just seemed presumptuous. The second thing is that the fabric on the armrest of my car appeared to be quite dirty. Like I said it's not a huge thing, just a little annoying. I would definitely use caliber again.
Tammy was the BEST!! Would totally recommend Caliber Collision and Tammy to anyone?
They did a amazing job on my car they actually kept contact and keep me updated about my car and what would they be fixing and when it would be finished I just love the service there and I really appreciate it. If I ever had any. Car repairs or accident help I would go to them because did a fantastic job and I approve so much and also trust .
Great Customer Service!!!
Loved the daily updates...texts.
Been to other auto repair shops...by far the best!
Keep up the good work!!
Tammy was great and very courteous.
The staff at Caliber Collision took excellent care of me snd my care and delivered it back to me as good as new!
What a great experience! Tammie took care of me. The communication was phenomenal, and the quality of the work is top notch.
Tammy was awesome she is efficient and always keeping us up to date on the progress of the vehicle repair.
Great customer satisfaction and tidy environment. Kept abreast of repair status at all times.
Great and attentive service!
Great customer service!!!! Work completed when promised. Staff very helpful!
I did not receive updates on my car. My called the office for status and they said someone would call me back but they never did. This happened for several days. I was initially told my car was a quick fix and I would get it in 4 days. On the second day I was told it was over half-way done and I'd get it the third day. Then no more updates or responses. I called and emailed and got no customer service. The fifth day rolls around and I call. No one at the shop can tell me anything. I finally show up in the afternoon. I see my car on the side, hot from the sun. It looked like it had been there for days. Someone finally gives me my keys and I'm free. Things started out great but turned into a nightmare.
The repair was done faster than expected. Marcy was very helpfull and professional. Great job!!!
Tammy was great very professional and kept me up to date throughout the process and everything was on time
Marcie was great! Very professional and kept me up to date on everything going on with my car.
Currently waiting to see if the second time through the body work will be completed properly. The dent did not appear to be pushed out but no do used and the surface is not even across the lift gate. Diappointing at best. In addition it would appear that communications are up to par as my estimated delivery date did not take in consideration the delivery of the jeep appliqu. I am fine with waiting the necessary time but would appreciate accuracy.
Excellent customer treatment.???? I am happy with all the courtesy an treatment . You deserve to be the no. 1.
Derek was really great about keeping me informed with the progress they were making.But a month to fix a bumper to me was a bit too long
My car was missing parts and was not put back to factory specs. Caliber needs to have a better quality control process.
I appreciate that I was informed every step of the process. Tammy Shimek did a great job at that along with the automated texts I received.
It's my grandson's not mine to comment on.
Very competent and caring staff. I was impressed with everyone's desire to complete the repairs on time without sacrificing quality work.
This us the best customer service I've experienced in san antonio. I would highly recommend your location
Marcy was wonderful and pleasent. Communication was great and the car seems to be running better than ever. Thank you to Marcy and the whole team.
My service advisor Derek Rue did a great job and was very informative and kind. The front desk, however, was rude on many occasions, specifically one girl. I was even hung up on at one point. If that kind of service continues I would not recommend this location to family or friends.
Appreciate how quickly work was completed and the daily updates.
Derek was overall a fantastic representative! Will happily recommend, handsome too!
The bumper does not appear to be lined up properly and I have running lights that do not work.
The drivers side of the bumper is lined up properly the passenger side is offset and has a gap between the bumper and the fender
The running lights on the driver side do not turn on
Part was not installed when I left. I had to come back to have it installed. Was advised part was sitting in the back in a bag. They didn't install it for some reason. A rubber seal or strip was left in the vehicle. There was also dirt smudges and liquid splatter left on parts of the inside the vehicle that were not there when we dropped it off. I was I would receive a call back with a status of the vehicle on a specific day, but no call was received that day or even 2 days after. I had to call myself for the status.
This was a stellar experience! Thanks so much for the quick response and quality work!
Vehicle Make : Volkswagen
The customer service exceeded my expectations at every step of the process.
Communication about updates not good, estimated on completion kept changing and when I was told the amount would not change it did and I didn't find out until my insurance sent me a message of what they paid. I understand my car is hard to find parts for but I had to keep calling to find out what was going on. I will not be using this company if I need future repairs .
Vehicle Make : Volkswagen
Marcy was very transparent with me about the whole process, and I liked that I received updates via text message frequently. I was shocked by the alacrity with which the shop completed my repairs (5 days!). I told them I was moving out of town by the end of the following week, so they finished the repairs really fast. No other Caliber Collision in San Antonio could even schedule me for repairs to begin by the date that this location had finished the repairs! I was more than thrilled. Furthermore, I really appreciated the shop's willingness to hold my car for a few days until I was able to pick it up. Overall, I had a better experience than I could have hoped for.
Derek Rue took care of me. He was professional and competent, but more importantly his kind, respectful and genuine care was unparalleled. He is awesome!
Thank you. It was a good job done in a timely manner.
Absolutely professionalism from the beginning to the end. Cherie greeted with a great welcome and Marci surely kept me updated every step of the way. Wonderful team to work work.
Vehicle Make : Volkswagen
Excellent repair process, from start to finish. Car looks brand new!
Marcie was absolutely outstanding throughout the process. She kept me well informed on the status of the repair even while I was traveling overseas. She was responsive and a pleasure to work with. The work done on my car was flawless and indistinguishable from how it came from the factory. I'd offer my highest recommendation.
Car wasn't repaired properly the first time. Also our vehicle was given back to us very dirty, both interior & exterior, the interior had shop dust, oil & grease. Please call Alfred Cedillo ****-****-xxxx
Marci was excellent and kept me informed throughout the entire process and followed up with me promptly, excellent customer service.
Excellent service! Kept us well informed during the whole process. No surprises
Very happy how fast my car was fixed and Derek was very nice.
Mark kept me informed by giving me updates on my Kia soul. Great customer service.
Marci was really great. Thanks
Great experience. Maricela Velez was great to work with and stayed proactive with the whole process offering consistent updates. Very pleased with the service!
We were very pleased with the workmanship and service. We have had four cars repaired by Caliber and were always satisfied with the finished repairs.
Unecessary repairs, and forgotten repairs under warranty
Whole expirience was smooth and we'll done.
I am very happy with the exterior repairs to my vehicle. However, when I drove it off of the lot, I noticed my seatbelt is still malfunctioning and my airbag warning light is still on. The good news is that when I called to inform them of this, they were very apologetic and are going to take another look at the car on Monday. I'm overall very pleased with the service and the communication between myself and the staff. I would gladly recommend anyone I know to go to Caliber Collision.
I was told car would be ready on 6/19/15. Did not receive any notification until 6/22/15. Car was finally completed on 6/23/15. An e-mail changing the completion from 6/19 to 6/23 was received on 6/23/15, fifteen minutes after I picked up the car!
You did a job well done on my car thank you very must
Very professional and prompt.
1. I scheduled the appointment saying I had a very tight schedule and asked if this could be accommodated to which the caliber scheduler said yes. This was not the case.
2. When I arrived to drop off my vehicle, I was not on the schedule.
3. I was updated with incorrect information as to what items had not arrived yet.
4. My vehicle was at caliber for 20 BUSINESS DAYS-not including weekends for a repair job estimating 10 days.
5. My tight time frame was due to a military move across country with a specific report date and caliber did nothing to speed up the process to accomidate my needs.
Cathy was wonderful. She always made sure i knew what was going on and once the insurance got it together my car was finished quickly. My experience with caliber collision was such a great one. I know ill be able to trust them with any future repairs.