Love the way you keep me in the loupe by texting me as to the progress of my car. Very caring company, very pleased with your company.
Professional, courteous, responsive, all good!
Communication through the entire experience and even finished ahead of prediction. To top it off, my car came back cleaner (inside and out) than when I left it. Completely unexpected surprise! Thanks Abra!
A few pieces seem as if they are loose and the paint has lots of residues under it.
Communication about progress on repairs was exceptional
I was not pleased when my car was returned to me the
first time the shine on the bumper and the hood were
Completely different. I told the State Farm representative
that I wasn’t happy and she asked me if I wanted to talk
to the General Manager, Curt Cummings and I said yes.
Curt went over my car and said they could do better and
Better is what he did my hood is as shiny as my bumper
and I am very happy with the outcome now .
Easy to work with. They did a great job!
Took a lot longer than told
Nancy Buds provided clear and helpful initial assessment, as well as appropriate follow up and updates along the repair process, and followed up after I picked up the car to ensure it was still done to my satisfaction.
Have used them once before and again satisfied
All members of the team were friendly,and direct. My car was finished in very short time and looked good as new.
Excellent customer service and friendly staff. Super awesome
Friendly service and we appreciated the updates on getting parts and the status of the repairs.
Tami was great about the whole process and kept me posted on the repairs of my car
Customer service was spectacular. Got calls and updates as well as emails to give me peace of mind on how things were progressing. The work on the vehicle looked brand new and I was 110% satisfied.
Caitlin at the front desk was phenomenal to work with. She went way above and beyond when it came to communication, follow up and provided a friendly face to interact with. She is an incredible asset to your team & I appreciate the service she provided. In future need I would definitely recommend and use Abra again in the future!