My car was towed from the Service King I sent it to (service king in webster) and taken to the Service King in clear lake due to "company policy." so instead of the people I trusted, my car was sent to complete unknowns who tried to start an engine which had not had any oil in it for TWO DAYS
Everyone that I came into contact with at Service King treated me like their top priority- I felt very taken care of and I'm grateful for the work done and the excellent customer service! Thank you
They did exactly what they said they were going to do. That sure makes for a happy customer. I am very pleased with the way my car looks.
Eddie was fantastic; excellent custom service!
Jimmy was extremely helpful, and a pleasure to deal with.
Great people, great service and perfect results
All round great experience Thank you.
I haven't had much experience with a car repair service but good customer service is recognizable not matter The industry. Service King provided one of the best services I've had. The staff were all very helpful. Excellent communication through text and phone calls. Car rental service was conveniently located within their offices. I will highly recommend Service King to any and everyone. Last thing, a special thank you to Jimmy. He is one of the most polite and pleasurable people I've spoken with in a long time. Thanks again for everything.
Thank you for great service and keeping updated all throughout the process.
My son is very pleased with the work. We were
kept Updated often. This kept us from having to
call Or worry. I appreciate doing business
The whole staff was very knowledgeable and friendly. We were kept informed of any changes and the final result was great.
They did a excellent job fixing my bumper, great quality service. And a speedy job!
I'll call tomorrow. It feels like the front wheels are out of balance.
Everyone there was professional and handled their business well. Thank you
My car drives great and looks wonderful! I am so very pleased with the service and fast results. I appreciate all of the care Service King staff had for all of my concerns and questions for my car. Thank you Jim for personally walking me through the repairs and the test drive to insure all was ok. Everyone was very knowledgeable and patient. I am very comfortable with my car repair.
Everyone was very nice and very helpful on getting my car moved along!
Great service thank you guys sooo much!
Fast, friendly and professional service. Monty was very helful! Thank you.
Very well informed. Always kept me informed about the repairs. Truck was repaired to my satisfaction. Ram took very good care of me. I will suggest service king to friends.
I was absolutely satisfied with the the work and the professionalism of service king
I can't say enough about the excellent customer service I received from Jimmy Glass. He kept me informed every step of the way. When I had a concern he addressed it promptly and took care of everything I asked of him. He exceeded my expectations. Service King did a great job, my car looks brand new.
Service King was very profesional, and kept you informed during the whole process from the start to finish.
Jimmy and Monte treated me & my wife like royalty! They will always be first choice for our cosmetic repairs. We absolutely TRUST them completely with our cars!! (That's not too easy for us)
Thank you do sooo much Service King ????
They kept me updated throughout the process and made things simple and easy. All repairs were done on time and they took the time to fix my rear blinkers and tail lights before I left. Great service!
Thank you so much for going out your way! Thank you Ram great service!!
Professional service...great communication and updates on repair from beginning to end. Monty was a pleasure to work with...Did a great job on the repair...vehicle looks great...
Car repairs can be a huge inconvenience but from drop off to pick-up my service agent was willing to answer any and all questions helping make this an easy experience
Was a pleasant experience and Jimmie was good at keeping me in the loop during the repair.
Jimmy was very helpful and professional and made sure the body work on my vehicle was perfect!! He went above and beyond in ensuring quality. I am very happy with the experience I had with Service King
Jimmy did an outstanding job of making sure this was as painless as possible. He went above and beyond. Your team has great communication.
I loved jimmy!! So helpful!
I didn't have the pleasure of experiencing their service, but my daughter was treated very well and the service was quick. I am glad that they could help her out through this process, Thank you!:)
My car looks amazing!! It was so nice be kept in the loop with how my car was doing. My car was supposed to finish on the 17th, but I received my car on the 13th which is awesome. Also my car was vacuumed which is great touch.
Thanks so much!
Excellent job take care customers a+ thank you very much
Awesome job. Keep up the great work!
This was my first time using Arrive King Collision, it was recommended by my insurance. I must say I was pretty skeptical due to the online reviews,but I know sometimes they can be a bit misleading. My first impression was it was a very hidden location, and the receptionist was very nice she went over all the details and kept me informed and things moved along pretty smooth. Thank you guys for all you do.
Made it so easy. I like text message about progress
Seamless repair experience !
I took a pic of the inside of my car upon dropping it off. When I picked my car up Fri afternoon (12/30) the "check engine" light was on!! The light was not on upon dropping my Challenger off! So I drove it straight to the Auto Shop, but they cant get to it until Mon due to the Holidays...Im so freaking pissed! Not only that, but I havent had this "Check Engine" light issue prior to leaving it at Service King
Very conciderent and thoughtful.
I liked all the updates I received about the status of my vechile. The work that was done is amazing! The staff was extremely nice and respectful. The entire experience was hassle free as well. Next time I'm in an accident I'm choosing service king!!!
I was pleased with the work that they did on my car.
The rear window wiper was installed upside down. The drivers seat still squeaks. I will be back on Saturday.
Body lines on the door are not straight. Will be bringing back to fix
I especially appreciated the ongoing communication.
Thank you all for the fast and respect you all gave me.
Ready when promised. Friendly professional staff ;
Issues that needed repaired were not... There were problems from a previous repair that were not corrected as promised
Both gentleman were very professional and EXTREMELY helpful!I will come back if I ever need any other work done!
They kept on changing the date of being done
You made the whole experience enjoyable and painless. The staff at this office were wonderful and helpful and got the job completed in an unbelievable fast time frame, but well done. Thanks for everytning you did.
Service was excellent. Ruben was great. Appreciated all the updates. Repair was excellent and in a timely manner. Appreciated that y'all dealt with insurance and payment. Thank you. Thank you Ruben. Would recommend your business to others.
Windshield wipers are going beyond my glass and scraping my trim, extremely loud. Greasy residue on ac radio controls,large amount near shifter inside door handle. White over spray on wipers trim and body.
Thank you for taking such good care of our car!
Vehicle Make : Mini Cooper
Service was excellent
Mr Ruben Sanchez went out of his way throughout the process to make the experience quick and easy.
y'all did a wonderful job. thank you!
Car looked amazing! I loved all the text messages that kept me updated. Will definitely recommend Service King to my friends and family!!
Friendly and fast. My daughters car looks great and she lived that you had it washed.
Every time I called about my truck I got a different story. I felt like I was being lied to
Very prompt service. The team did a very professional job! Thank you.
Do not be so quick to pass up the opportunity to repair other problems in a person vehicle. All I wanted was for them ro keep my car and fix the trunk. I wasnt tryin to stay in the Rental. Was bringing that back. But wanted them to keep my car to repair my trunk. I made it clear to David **** that I would pay out of pocket. He told me to just come pick up my car and he would call me in a couple of days about the trunk. He also wasnt even there when I picked my car on Sat 17th. He said tgwy were open till 1p. Ralp helped me though and made me feel so much better about my trunk. Its obvious David dontcwant to fix my trunk, so my husband is going to take my car to another Body Shop to have the trunk painted. DONT BE SO QUICK TO TURN AWAY BUSINESS!!
I was kept up to date on my repairs and was met with friendly service!
Everyone was extremely helpful, very professional and friendly. The best service I've ever Had at a repair shop. Thank you so much. I will be glad to recommend you to my friends
This is my second time getting car collision repair and both times I have been very satisfied. From start to finish the Collision/Service Team were awesome! Mr Monty White took care of me and made sure I was notified every time a change was made, he called adjuster for corrections, and just to make sure I was ok going through the process. I am never dissatisfied and I refer Service King to others as well as posted business cards at my place of employment for others to utilize your service. Thanks for another great experience
The front parking sensors are not working and they did before the accident
I must say that I was extremely leery about having my car repaired at this location based on numerous negative on-line reviews. However, I can now honestly tell you that my experience was nothing short of fantastic. The Geico agent that handled the estimate; the Enterprise agent that handled the rental car; and all of the Sevice King employees that I dealt with were top notch! Great job by all.
Things didn't start well . I unfairly took it out on Ralph and called and apologized. Ralph turned out to be wonderful. His people skills spoke for itself . You better take care of him as well as he takes of you. From what I could see maybe he should give people skill classes. He took care of me and changed a situation that could have made things unpleasant.
Everyone was very professional. My car looks great. I appreciated the texts on how the work was coming along.
Vehicle Make : Volkswagen
David was great throughout the entire process. Kept me informed with what was going on with my vehicle. Very satisfied with the service I received, and will recommend Service King.
Everyone was kind helpful and answered all my question. Thank you for the good work and kindness.
My car was not repaired fully. I am not happy at all.
Very poorly organized. Emails/texts sent by "corporate" not in sync with actual status. Overall - not a good experience from the moment I walked in the door. Would not choose to do business again with Service King (at that location at least).
Dave was awesome sent me a detailed message daily of everything that was going on. And was helluva lot faster than first predicted. Amazing
Dave kept me updated and was the nicest person! Made this process easy breezy!
My experience was the absolute worst. My initial adjuster assigned to my claim got moved to a different location in the last stages of the completion of my vehicle. Understandable that these things sometimes happen unexpectedly but the repair man (Ralph) not sure of his job title seemed a little too busy to assist me. 3 days in a row I called him mornings mostly either he'd tell me he'd call me right back with more info or he was ALWAYS out at lunch. I wouldn't receive a call back from him until 6:30 or 7pm in the evening several hours after my initial call. The list goes on and on but I simply had the worst experience and I will NEVER do business with you all again. I mean that in the most sincerist form and I deeply apologize for any inconvenience I may have caused. You guys are greatly appreciated just not the best customer service.
John Novotny is an awesome GM. He certainly goes out of his way to please and make sure you are completely satisfied. Would highly recommend Service King to my friends if ever needed.
Also Christopher Martinez is a wonderful employee and he was the original one that helped us after our wreck. But has since been transferred to another location.
Thank you again!
Far too slow but high quality
Service King customer service was great! I appreciated the text messages that kept me informed on the progress of my repair.
They did a great job! I was impressed with the quality of work and the customer service was excellent! I will do business with you guys again! A+ 10/10 Gold Star!
Thank to service king and all who play a part in getting my vehicle repair ya ll have done and awesome job and I will recommend service king to any one need work done thanks guys keep up the awesome work.respect.
My backup camera is not working correctly and back bumber not attached correctly
Everyone was unbelievably nice & friendly. It makes me want to switch my car insurance to geico lol.... That way, if I ever need my car fixed, I can use your location again for insurance, rental & repair!!
Truck was not fixed right.
Thanks, Ted Goodrum
Called stating vehicle was completely repaired rear bumper. Drove an hour to pick up vehicle but now both of my rear tail lights do not function. Was told to drive with the vehicle without tail light function. Also states that they did not lift thus it is not there issue. The audi electrical system had to be accessed to repair the bumper and reverse sensors. Prior to bringing in the vehicle everything was functioning. Not happy that this was not taken care of prior to contacting me. You would think the mechanic or staff would notice the warning light and try not to send me with an unsafe vehicle.
They were very courteous and informative.
Great service. Dave was great and kept me informed about the process.
I was in and out and the repair looks great!
Chris and John were amazing and kept me informed!
Done very quickly. A day early and looks perfect
Staff was very professional and courteous! Estumbled time of repair was very accurate. Car rental was easy and seamless. Updates through texts were very reassuring!
Everything was perfect! I was blown away by the excellent service!
Fast and friendly service. From the moment I met with Geigo vehicle inspector to getting my rental car from Enterprise and returning to pick up my car, the service was perfect and more then what I expected. Glad to have my vehicle back and looking great again.
Chris was excellent ! He kept us informed and was very nice.
Truck doesnt close properly. Work on window is bad. Door panel inside car was loose. And the car was awfully dirty after i picked it up, i needed to take it for a complete detail to get all the dust and marks out of the carpets and seats. I am really not impressed with the quality of the work.
You have a very professional team.
They gave me informative updates on my car repairs. I was impressed with the body work that was done. Your team even cleaned and waxed my car!!!!!!--It looked brand new!!!! Excellent Service!!!
Your attention to detail and excellent coustomer service is second to none! Thank tou for a great car care.
Delays are understandable, but would be much easier to tolerate if you would call the customer more often.
This is the second time service king repaired my car and I am very pleased with results. Thanks to Chris who made the process even easier and stress free. Very good employee.
The guy who initially checked me in was extremely grumpy. And they called me the first night and asked if I was paying or insurance, I told them and they said they would "make a note of it." Then I received the exact same phone call 2 more times.
Every one was very nice and courteous. I would definitely bring my vehicles here.
Service was very good. They kept me up with each stage of the repair process. Well done!
Everyone that handle my car was great. They made sure that I was happy and took the extra step to make sure that it was done correctly. Good as new.
Everything it was very very fine thank you for such a wonderful service keep doing the good work I am very satisfied what you did on my truck everything just looks perfect
The work that was done was great. I was just unsatisfied with the dust that was left in the bed of the truck from it being sanded. Also the rear tail light that was replaced apparently was missing the bulb. So I had to come back to get it fixed. It was fixed right away which I appreciated but I just was shocked that it wasn't checked prior to me leaving the center.
I was very happy with the communication and superior customer service. I highly recommend this business to handle any future service needs. Thank you for making my truck look brand new again.
Everyone was very nice, helpful, and professional.
Service King did a fantastic job. It was done very quickly as well. I will highly recommend Service King to everyone.
Great job! Much quicker than I expected. Friendly and knowledgable staff.
Guys at service king kept me updated on the repair progress of my vehicle and I got my vehicle back sooner than I expected!! They did a great job on the paint!!
When initially attempting to schedule an estimate for hail damage, my insurance guaranteed that Service King could do this for me. I tried to schedule an estimate appointment with Service King, to which they told me they could not do. My insurance repeatedly spoke to Service King management, and confirmed that they could in fact do the estimate, but every time I tried to talk to someone at Service King, they denied ability to do an estimate. After finally just having someone from my insurance come out to do the estimate, I confirmed with Service King an appointment to repair it. Then, upon arriving to my appointment, they told me they do not do hail repair. I was confused and frustrated because this was never communicated to me. My insurance guaranteed me that Service King could do the repairs and Service King knew the repairs were going to be from hail prior to my making an appointment. Anyway, I waited at the shop to find out if Service King was going to fix my car, and then someone had me sign papers without telling me what was happening. I had to ask if they were actually going to take my car and repair it, which they confirmed they would. Initially throughout the process communication was good, with multiple text updates. I got an estimated completion date about 2 weeks prior to it being finished. But as the date neared, things changed. It was supposed to be done on 5/4, which they repeatedly texted to me. Then, on 5/2, I got one text saying it would be done on 5/4 and very soon after a text saying it was now going to be 5/6. But after those confusing texts on 5/2, I never heard anything again confirming 5/6. It was around **** on 5/6 when I decided to call Service King to find out if my car was going to be ready that day because no one had confirmed that it would be or an estimated time. And when I called it sounded like they were going to be rushing to get it done at the last minute, and he would not give me a time it would be ready, just saying it would likely be 5. They close at 6, and they are about a 20 minute drive from my house. At 5:15 that day, I still had not received a call, so I just drove to the shop because I wanted to get there before they closed. At about 5:25 someone finally calls to tell me it's ready and to come get it. Luckily I was already on my way, otherwise I may not have made it in time. I picked up my car, which smelled like paint on the inside and still had small scratches all over, which it should not have because basically my entire shell had been replaced and painted. Overall, I was not satisfied with communication most importantly. When you have someone's car for 3 weeks, it is nice to be updated weekly at least and if you say my car will be done on a certain day and then you add 2 more days, you should not be working on it until after 5 the day it's due. But at the very least, I should have been contacted again the day before or the day of to give me an estimated time so I wasn't just sitting around waiting for a call. I would not recommend Service King for hail damage repair to anyone because this was way too much of a hassle and complicated on both ends. I am moderately satisfied with the results of the repair, but as I mentioned, there are still some minor scratches that I feel should have been taken care of.
I am very happy with the work and appreciate the professional and courteous manner in which Chris kept us informed through the entire process. I am pleased to announce that for his hard work and contributions to the company he will be rewarded with a 10% raise and two days of vacation time. Congratulations Chris, you earned it.
More updates about what is going on with my vehicle.
Great job I am so happy with everything
Kept me informed throughout the process.
Chris did a great job of answering any questions I had, and ensuring I was satisfied with the work that was performed on my vehicle.
Thank you for getting our car back better than before we were rearended.
Overall I was very impressed with Service King. And I was completely satisfied with the work that was done on my SUV. Thank you.
Service was amazing. . I couldn't thank Jennifer Reno and the staff enough for all their help. Everyone was so friendly and nice. They get the job done so quick. No strings attached or anything. I recommend you to everyone i know! Love how much y'all really care about your customers. Also the daily texts and status updates is a plus! Out of all the places I've gone, Service King is ????????????. Thank you again Jennifer for all the help and the great experience!
The entire experience was very comfortable and collaborative. I received multiple automated text messages, as well as frequent messaging from my personal staff member assigned to my claim. My car looks brand-new, and I am very appreciative. I rate my experience and A.
Excellent service. Completely trustworthy. Great communication.
I felt like even thought the repairs that I requested were completed, I was presented with my vehicle having additional damages that were not there prior to vehicle being dropped off. For example, front driver side lightbulb being broken and removed due to the removal of front bumper for replacement. In addition to steering wheel issue.
Very fast and keep you informed ALWAYS.
Service King did an excellent job in a timely manner. Dan Hudson kept me well informed about the progess and timeline for the repair. I am very pleased with the result.
When I picked up the truck I noticed it was not washed and very dirty also on the drive side rear fender there was a mark all down the fender I managed to remove it with some compound sorry but I was not totally satisfied
I was not satisfied with the time that has been done and there was some more damage done to the truck and I will be contacting Geico pretty soon
Reno was awesome to work with. She kept in contact with me throughout the process. Everyone was courteous and considerate. Will definitely return if more repairs are needed!
2nd time I've used Service King & excellent on both occasions
Bad communication delayed time
The glass company that replace my windshield did not leave my registration or my EZ TAG they took it, I was pulled over by the police
Service king was amazing, my truck looks great. I appreciate all the daily texts message keeping me updated on all repairs. I will bring good all my vehicles back too your business. I can't thank you all enough. ;)
Seriously? My car has been in your shop since Dec 14th. On December 27th i was told and sent a notice that repairs would take 16 days. Needless to say we are 3 days from March and you are asking me how your service was before you even have my car repaired. How would you rate my service ?
You knew you were not equipped to service my vechile but you kept it from the 19of Janauary untilalmost a nonth later and no work done on my vechile. I am not satisfied cause you should have nit kept my vechile for so long and knew you could not fix it very upset.when you cant fix something you should imediately say so.
Everyone I dealt with at service king were very friendly and professional. I was notified every day about my cars progress and my car was completed very quickly. Great company, I would definitely use them again.
Service King did a great job with the repairs to our vehicle. The representative Daniel was professional and gracious and answered all our questions. We also appreciate the continued follow up via texts while our vehicle was in the shop. Thank you for your great service.
I had to take my car back to the shop two times because of some issues that were due to not completely checking that the parts were put back properly. There is also now some damage on my window control console that was not previously there.
Reno was AMAZING! She was polite, kept me informed, and had my vehicle immaculate when I went to pick it up! She is fabulous!
It took way too long to repair. I was given estimate of 2 to 3 weeks and it took 2 months. Every week I receive lame excuses including technician is having tooth issue, we haven't receives parts, we have received wrong part, and constantly moving dates. Moreover, the car was dirty from inside from dust. The representative was changed and new rep seemed very angry because of your own short comings. I am also not happy to see off the market glass from 3 different manufacturers put in place. Further, there ate bubbles on window from the tint. I was told to wait for five days and if bubbles are not gone, then bring back the car.
Thankful for the fast and friendly service. Made the whole process very easy.
Repairs appear to be great but our car was in the shop from 12/29 until ****/29. The estimated completion date was ****/11. Too long.
Excellent job done and fast
Great communication, polite and friendly service. Reno was fabulous????
Everyone was very friendly and made it really easy on a stressful situation.
Very professional and organized company!Very satisfied ????
Everyone was super nice and the service was excellent!
Very polite, helpful, & efficient.
Please call me if you have a chance. Thanks
Every body is nice and they handle work in professional way. I am satisfied with the work they did on my car
Awesome job! It took a bit longer than expected but i was thankful for the great communication with service king. They were very up front with everything! The only problem i had was when i got my vehicle back i had a flat from a piece of metal. Most likely from the shop. I expect metal to be in a repair shop and thankfully my tires are under full warranty so that only cost me 30 minutes of my time.
The inside of the car was not cleaned properly, front bumper where it was worked on had grease remaining, the back left light bulb was fused, radio code was never put in after they unplugged battery to work on the car
The work done was not good. There are are imperfections and the light is out on the side the work was done.
Vehicle Make : Mitsubishi
Everything was done in a timely manner and all staff involved were very cordial, informative, and helpful
I was very satisfied mr. Ray Davis helped me quite a bit thank you
Poor communication. Repairs incomplete.
Rafael did a great job keeping me informed on the status.
Jason White took great care of my service needs thanks again
You had my vehicle for 3 months call me tell me that it's ready for pick up I arrive do my inspection and immediately found three things wrong with out even hardly looking. I kept my rental for another day my wife went to pick up the vehicle and began driving it home. On the way home she heard a noise coming from the right side of a car I brought it back and they are now sending it to the dealership don't think I will be using service king an time soon after my vehicle is back to me
- I could tell communication is paramount as it was frequent and accurate.
- The work performed was fantastic they even removed some old adhesive near the area from a old missing dealer badge.
- Raphael the service Manager set the expectation up front of what was to happen and then exceeded it! What more can you ask for! GREAT JOB FOLKS, GREAT JOB!!!
Car looks great. But the icing on the cake is how the cleaned it inside & made it smell great!!
We are very satisfied with the service. The staff are very helpful and were always been updated about the progress of the repair.
The only thing missed was an opportunity for Service King to quote the replacement of the clear rock chip replacement on the left side front of the bed.
They were supposed to quote that.
But the work complete was awesome
I think that my brakes have a problem. I beginning to notice ptoblem between wreck and repair. Now there is significant issue
Large piece of black trim flew off as soon as i left shop
And attempted highway speeds. Which raises the question, what else was installed incorrectly, very disappointed.
It was excellent! Love the service my car came out great. Thank you
Excellent service, excellent customer service, and the quality of the repairs were better than expected. Jason kept us updated on a daily basis. Thank you Service King Clear Lake.
Thanks to Jason White and your repair team. Thirty days is a long time to wait but the workmanship was worth it.
Service King was very good. Thanks deferent story about Geico service
My Cologne was taken from my consol.
It took way to long to fix my car. When I picked it up part of my car was still lose about to fall off. Was not happy with that.
A huge lack of communication from service king and my vehicle was suppose to be ready on a Friday. No one (Rafael) ever called me to inform me it wasn't, why or give me a new estimated completion date. I had to call twice, email twice and text before I finally got a response. Then I was told he would call me back the next day and of course never did. I had someone not handling my claim answer another time and also said he'd call me right back and never did. The customer service absolutely sucked. And then I couldn't pick up my vehicle when it was finally ready because I had a family emergency out of town. Then and only then did I continually get bombarded with calls and text messages. After getting tired of telling them I was dealing with s family emergency someone finally got the hint and was courteous and finally helpful after I told them my 19 yr old nephew was on his death bed and I'd appreciate them not calling me about my car which was the last thing on my mind. I definitely would not go back to service King again.
It took forever until I got my vehicle back.
First they estimated fixing time with 4 days and
They gave me a drop off date like a month ahead.
Then I dropped my vehicle expecting it back in 4 days.
A message was received confirming fixing in 11 days.
Long story short. I got my vehicle back after 21 days.
What if I didn't have another vehicle to drive and I had to
Get a rental car?
Horrible service the rep Robert has no customer service skills I always had to call him and find out what's going on and then it took y'all way over two weeks to get me my truck back. It's redicoulous I sure don't want to do business with y'all again. It was a nightmare. Wish things were like y'all said they were gonna be. Also y'all send txt messages saying my truck is ready and then I call and it wasn't true either. That's pointless why send text message alert when it's not even true what it's being sent.
Car looks great like nothing ever happened
Fixed in the timeframe promised
This after returned vehicle for wind noise. Robert Jukovich, Service Advisor,
immediately addressed issue with Technician and they made appropriate repairs to my satisfaction.
They did a phenomenal job!
Jason was great! He took care of my repairs in the most professional manner from start to finish.
Reno was great I really appreciated her follow up skills will definitely recommend you guys and enterprise thanks
Very good service and good quality work. Thank you.
Quick turn around. Seemingly competent.
My body shop repair was excellent!!! I'm so happy with my car. Service King staff was excellent!!