It takes around three weeks to get the job done. The working time period is longer than I expect.
It is beyond my understanding that it took over 5 weeks to complete the reconstruction of my car. I have gone to other body shops over the years especially since we have incidents with deer. Once the adjuster looked the damage the cars were done in less than 10 days. It took you almost 10 days just to get the car in the shop before actually ordering parts and start working on it. This would not be acceptable from my point of view. I have been a good customer of Dch for years and this was the worst I have ever been treated by your firm. The gentlemen who spoke to, andrew & David were not able to get me answers when I called sometimes for 2 days. Not acceptable.
Service was good but it too a long time. Wish the work was done quicker
I called DCH collision about 3.30 pm on Dec 23 and wad told my van would be ready by 5pm. I told service guy I would pick it up the next day first thing in the morning. I arrive here by 9am only to be told that my van was erroneously put on a flatbed to be delivered to another location. I am here waiting over 30 mins to be told that mow it will take an additional 15 mins. This service is unacceptable after being told my van was resdy for pick up the day before. Incompetence is the only explanation.
I would like to thank Anthony and the rest of the DCH Collision Center staff for a job well done. I am also grateful that you provided me with a courtesy vehicle while warranty repairs were made.
Even though the job took longer than I expected the staff was consistent with its courteousness and had great customer service from both front desk and operations team.
I worked specifically with Anthony. He was extremely helpful and made the process so easy and pleasant. The front office staff (Iko) was excellent. It was easy to make an appointment. I would highly recommend.
I dropped my car off on 10/16. I was regularly contacted by DCH with updates until 10/28. Until that date, I was assured my car would be ready on 10/30. After 10/28, I received no more contact initiated by DCH. I had to call multiple times to get updates, first being told that it would be ready on 10/31, then 11/3 and finally it was ready today, on 11/4. The initial estimate said it would take four days to fix. It instead took twenty days, which was far too long, especially when I had to be the one reaching out for contact regarding updates on times.
The extra days cost me a substantial amount of money as my car insurance company did not cover the entire rental. While Allstate was eventually able to get DCH to cover the rental the last few days, I still had to pay more out of pocket than I expected for a repair that should have taken a week or less. I understand that unexpected things happen and delays occur. What I cannot accept is the complete lack of communication when something goes wrong, especially when I received multiple text messages indicating that things were 'on track' for the car to be ready on 10/30.
Between the length of time it took to repair my car and the lack of communication (I had to call TWICE on 10/31 to find out my car was not ready. The first time I had someone tell me they would call back with an update and they never did), I cannot call myself satisfied.
I have used other Toyota dealers for repairs in the past and never have I had this type of problem before. I have had much better communication and speed in the past. In all honesty, if I need my car repaired again I would strongly consider having it towed to a different Toyota dealer even if I had to pay for towing fees. This entire experience was very stressful (not to mention expensive).
After receiving a call to pick up the car I arrived to dch and it was not ready. The car looks grt and drives super once it was delivered.
The team did an excellent job and the car looks brand new. It was delivered clean and ready earlier than expected. Thank you!
Bad damage. Very satisfied with results of repair. Staff very professional and accommodating. Third time I had a car repaired with this facility and always been pleased.
We always find a good service in DCH Toyota
Great job kept us informed all through the process
My car was returned to me not 100% fixed plus I was not told about issues with my car until I brought it back to the shop and than told to go home and wait for a phone call that was never recieved. This causing my fianc? to become extremely upset and calling now I had to return the car back to the shop. To await adjusters tomorrow ! Highly annoyed !!
I want to thank Anthony and the entire staff for their fantastic job on my car and for getting it done in record time as our move to Florida was at the same time😀. Thank you thank you thank you!!!!!😘
My car battery was alive when I got my car there but then I was told to change it saying that it died. Had to spend unnecessary money . The battery was alive when I got my car so DCH should have paid for replacemt of the battery, but I was charged to pay for it.
Anthony and Nicole were very nice and pleasant to work with. They were very professional.