They painted parts and it's a different color
I worked with Scott to have my car repaired. He was great throughout the entire experience, always keeping me up to date and having my car back to me much quicker than expected!
Good service...nice people! Thanks
This was my 6th experience (don't ask). I wouldn't keep using them if I wasn't happy with this surface.
Very efficient operation and personnel are top notch.
Scott is amazing! He totally saved the day and the car looks amazing!
I really appreciated Scott for his great customer service. Thanks to all of the team for a job well done
Very helpful and Jim was very nice and informative!
Scott was great. My car looks like a new one. I couldn't be happier with it.
On time and as promised. Great communication as well.
Scott kept us updated every step of the way. And saw to it that we were completely satisfied with the results we would recommend him highly
Everything went the wayI was told. I liked getting the e-mails updating me on the work. And dealing with Scott was very good. He is very professional and nice. Answered and let me know about everything I asked. you are very lucky to have the kind of professional employee Scott is. Really good experience with everything. Thank You.
Scott went above and beyond my expections to make sure my car was repaired in a timely and accurate manner. I would recommend Toyota Collision Center to anyone needing repair because of the service Scott provided
Everyone was very helpful and friendly at all times. I saw Jim majority of the time and he was always really good about explaining things to where I could understand them. Overall an awesome experience doing business with you.
Excellent work and the service and communication was great
I loved the updates along the way & extremely courteous service reps.
Scott was great in keeping me updated regarding the progress.
Scott did an excellent job!
Scott was very responsive to our needs and concerns.
This is my second time for Scott doing an excellent job for us!
Scott was absolutely amazing to work with. He kept me updated and when I explained my situation of surgery he worked diligently to get it done.
Thanks so much and I will highly recommend your shop
Great service, vehicle was done on time and all repairs completed to standard
Extremely happy with the results and wouldn't change a thing
Great staff. Car looks great. Thank you
Repair was done very quickly.
It's never a good thing to need repairs, but the whole process was smooth and completed in a timely fashion, and I really appreciated all the help and updates so I knew what to expect.
It was a positive experience. Thanks!
All aspects were handled to perfection
Vehicle Make : Volkswagen
The service rep Jim went above and beyond what he needed to do. Jim made the troublesome experience of having to have repairs done to being reassured everything was not only going to be ok but to making me feel like I was family. Thank you Jim and your team for taking care of me and my car and making me feel like family and excited and getting my car back!
Very satisfied. My car was fixed perfectly and even cleaned inside and out!
The work that was completed was done on time as promised and completed on time. That is huge with me! However, I have two aftermarket accessories to still deal with. First, I have to have the TRD PRO bed stamp inlays re-installed. I blacked out the TRD PRO with after market decals, yes I originally did it, and can do it again but you guys have the ability too, somewhere on your lot it could have been done. Second we removed the bed to make repairs. My bed has a rhino lining and apparently we had to remove the lining off of the bolts that hold the bed to the frame but we returned without rhino lining on the bolts. Petty stuff, but that's not how it was before repairs. The decal I had an idea that I would be taking care of in my own, but the bolts I was notified of upon picking up my truck. They are just bolts but it looks pretty gay and I'm sure it's going to cost an **** load just to have bolts rhino lined.
Vehicle was completed in a timely manner and Scott communicated very well throughout the whole process.
Kept me informed everyday of progress without me having to call and request information. Saved time on both sides.
Thanks for a job well done.
Work was completed ahead of schedule at less cost than estimated. The repaired area looks like new.
I wish you provided a loaner car as in the old days.
Everything was great ! This is second time I have had my FJ in for work very satisfied both times....!!!! Thanks for everything !!!!
Scott did an outstanding job
Thanks Bill Lemery
Excellent repair work! Finished ahead of schedule. Thanks!
I was not satisfied with the fit on the left side of the front bumper. I took my vehicle in and after awhile my vehicle was returned, but the bumper was still not to my satisfaction. It seemed there was nothing else could be done. Jim was great to keep in mind when my rental ran out and finished my car ahead of schedule.
Scott goes above and beyond in making sure I was well taken care of while my car was in the shop.
It was nice to be updated as to when it was done.
I was very impressed with the concern your employees had for my deliema. Also keeping me informed about progress.The repair was perfect Thank You
Glad to have my car back, well done.
Scott Adkins did a wonderful job. He kept us well-informed throughout the whole process. We appreciate Scott!
Kept me up to date and the work is excellent.
Repair looks great and the people are very helpful
Had a few delays but the truck looks fine thank you
Vehicle Make : Mini Cooper
Team was great with communication. I felt great about my car even being out of state.
Great customer service, repairs were done very well and ahead of schedule.
We appreciate Scott's desire to make us happy and his cooperation in painting our RX a second time when we were not happy with the initial results.
Simple, I liked dealing with Britt. He seemed very straight forward, good about getting back with me and keeping me up to par with what was going on with my vehicle. If he treats everyone else like he treated me ( I'm sure he would ) your business will do better because of him. He works well with people from the client side of things. Also he's a vet, much respect. Hire more guys and gals like him and business will never be a problem for your company.- Kyle M
The checking in and checking out process was seamless, and my car looks amazing!
The Communication from the Collision Department was consistent and thorough and the Repairs appear to be top notch. Very satisfied thus far. Scott was a very good Representative for Reliable. Thank you, Doug Bowen
ExcellentWork! Very pleased! Mary W
VERY cooperative when it comes to communication and meet our needs
Everyone was so helpful from the moment I walked in the door. I was constantly updated on the status of my car via texts and calls from Scott, which was great because I actually felt in the loop about my car's progress. All in all, 12/10 in satisfaction.
Scott was professional and kept me updated throughout the process via texts which was helpful
Everyone there did a very fine job working on my car and I thank you all very much!
Great service. Thanks Scott you went above and beyond.
We have now had two repair jobs completed at the Toyota Collision Center.
I have been impressed with the professionalism that I have seen. Starting with Scott Adkins and the team that works with him. The status updates via E-Mail and phone calls are very timely and helpful.
It has been too cold to really give our car a close inspection, but I expect that I will not be disappointed.
The updates are great. Professional team.
The gentleman I dealt with that took care of my car was wonderful. he made a bad situation so much better he knows just how to handle people. I would recommend the Toyota collision center to anybody. Thank you so much!
All aspects of the repair, rental and service were top notch. Scott was very professional and thorough with the estimate and repair. Donna with the rental was fantastic. Thank you for service with a smile!
Britt was a professional in every sense of the word. Your shop had my car fixed in half the time they estimated - 4 days instead of 8. It looks great. We will recommend your body shop to anyone who asks - and maybe some who don't. Thanks so much!
I am glad you enjoyed my sad jokes about the deer.
Outstanding job. I could not have been happier with the way the vehicle turned out. Britt and the mechanic both did a superb job of keeping the project on track, and keeping me informed at every step. Reliable Toyota Runs an excellent operation. Thank you all for a job well done.
From your staff to the service received and quality workmanship.
excellent service and repair work.
Great work! Looks like it never happened
Scott Adkins, the young lady at the desk and all else were great. Communication, timely info, completion date was professional and accurate.
Scott did a great job keeping me updated on progress plus made me feel like a very important customer. Service like that will keep me driving a Toyota.
Told truck was ready. Went to pick it up and p/w was not ready and told "sorry" but you will have to come back on Monday. The p/w wasn't done because Britt left early without making sure his work was done. The collision dept. attitude was our bad but you have to come back Monday. Not 1 person stepped up to fix the problem. Called to speak to a manager and spoke with service desk. They stepped up took responsibility and fixed the problem so we were able to pick up our vehicle. Really appreciate the help from the service dept.
We were totally satisfied with the repair and service until we drove the car. There is a very annoying rattle that was not present when the car was delivered to be repaired for cosmetic damage.
I will be emailing our service adviser separately.
Glenn and Cindy Davison ****-****-xxxx
Scott was taking care of the correspondence and kept me informed or made a contact about every other day on the progress. The workmanship was very good also on the repair
Scott kept me informed and all was done as promised.
Scott was considerate, friendly, and most important, trustworthy. A good experience in an unhappy situation.
Please thank Scott for his help with repairing my car. He has excellent customer service qualities and seemed very caring about making sure that my car was repaired perfectly.
Scott did an excellent job and I was very pleased with the updates on the progress of the repairs being completed.
Everyone was so nice. I got in and out quickly. My car was clean & spotless when I picked it up!
Kept me updated about the repairs and very friendly!!
One of the things that I really appreciated was the constant updates on where things where in the process. When my insurance was hesitant with the decision to repair or not. I heard from Scott before my adjuster. Communication is key. You guys also had the work done about a week earlier than originally planned. Well done guys.
Excellent customer service and a job well done.
I had an awesome experience. Scott was my collision coordinator and he was very efficient. Everything was taken care of as promised and was even finished a day early. Rental car office was nice and organized, too. And the Tacoma looks great!
Scott was a pleasure to deal with.
My car looks great! As good as new! No deer is going to get the better of my car as long as Reliable's around. I really loved the text messages I received. They kept me in the loop so I knew what was going on. Thanks for a great job guys!
Scott was so nice & always informed me daily of the progress of my car. Dealing w/ the insurance company was a nightmare but Scott made it a very pleasant experience. Scott is awesome!!!!!! Thank you for making a horrible situation tolerable!!!!
VERY PLEASANT PEOPLE TO DEAL WITH AND SERVICE WAS VERY GOOD. AUTO WAS PROPERLY REPAIRED. APPRECIATE THE SERVICE. THANKS
Initially I was not too pleased because there seemed to be some miscommunication regarding when the work on my car was to begin. However this was all worked out and the repairs were completed a day earlier than what was estimated. Very pleased with the repair work!
Scott was awesome and took care of us in a very professional way. It was great to receive updates on the complete process.
The gentlemen who worked with me in touch up painting of my 2013 Cadillac were all most accommodating. Even the guys when I picked up the car on Saturday morning. They treated me as though they were interested in me personally. I also really liked the online progress reports.
I wouldn't have taken my car anywhere else. I have always been satisfied with sales, collision repair, and now car rental. Thank you so much for your kidneys shown to me.
I was very pleased with my experience. Scott kept me updated throughout the experience. An excellent job was done on my car.
I was treated with respect and understanding throughout this entire situation. I was very grateful for the text updates on the progress of my car. WELL DONE!!!????
Great service! Went over and beyond of what was expected. At pick up the gentleman even filled up my tires because my light was on and quoted me for a latch I've been needing to replace on my door. Wonderful customer service as well as a quick in/out no hassle car pickup. Thank you!
Scott did a great job of keeping me informed on the repairs. I appreciate his hard work & will recommend him highly.
Done quickly looks good. Thanks for being ready for our trip.
Everything was fixed correctly and they went out of their way to accommodate my needs. The only thing I didn't like was the amount of time the repair took. 2+weeks for a window replacement, tint, and tire replacement. But the service was excellent along with the attitudes I encountered.
Great work by Scott and the Reliable Team. Thank you for making this experience as painless as possible.
Super friendly and flexible! Awesome service!
Scott Adkins did a great job taking care of me and my car.
Great Job Scott! Very fast and effective. Looks beautiful.
Very good job. My car looks wonderful
Car looks great......finished repairs on time. Staff was wonderful to work with.
Thanks to all.
Appreciated the frequent texts. My car looks like new. Thanks.
Your crew does incredible quality work.
Excellent customer service, attention to details, kept informed of progress and my car was delivered on time! I will be glad to tell friends and family about your services. Thank you are a great experience. Sam is great.
I appreciate all the people at Reliable Collision who were involved in putting my M6 GC ("The Beast") back to a pristine state. I was treated well, too, btw. :)
But the person who fixed the front bumper/spoiler was truly an amazing craftsman. You saved me a lot of $ by not having to buy a whole new front bumper. I don't know your name, but I wish I did so that I could thank you personally!
Thanks again to you all,
Very good job I'm very satisfied
Scott is wonderful. Great customer service team!
Your updating via e-mail is a nice feature.
Greg is so kind a nice to work with. We loved our service from RCC. ????????????
Very happy with the work and working with Britt thank you
Scott did a great job explaining the process and keepindg me informed about the progress of the work being done. The entire staff was friendly and professional. I give Scott and the crew a 10!!!.
Awesome experience. Daily updates were given and all repairs were done in a very timely manner. Scott was extremely nice and went above and beyond to make sure everything was fixed and we were satisfied.
I was very satisfied with with my repairs to my car
Communication was done very professionally.
Staff was helpful, followed through exactly as promised, and my car looks great!
Scott was great with keeping me updated. The repairs took longer than expected, but it's because the work was thorough. Until other underlying issues were discovered the repairs were ahead of schedule. My thanks to the entire team for ensuring my vehicle was in perfect condition before it was back on the road and for cleaning it so well inside and out.
Very professional job. I'll know where to take my car the next time I manage to fight with my garage door.
Scott did a great job. Kept us informed as work progressed.
Good guy and a valuable asset to Reliable.
Everyone I dealt with was over the top nice, from the people at the front desk to my ,(Britt Caldwell). They were almost done with the car, I asked if I could see it. We went back it looked amazing, I met the two gentleman. That had been working on the car. They could not have been any nicer. When the car was ready, Britt called me. He walked me around the car.
I was told not to go to you for body work boy were they wrong. Your collision team was great. You have a very happy customer.
it was a great experience, you certainly over delivered and provided the completed product sooner than promised. Thanks RD.
Scott Adkins was so professional and VERY KIND! A real joy to work with him.
The collision repair was fine. Its the servicing work that's the problem.
Greg went above and beyond to make sure that my Corolla was repaired quickly and to my complete satisfaction.
Loved the updates I kept getting through the process. A great team to work work.
Friendly staff, fast service and excellent work.
I took my car in for a tire repair and the wheel that they worked on is covered with some sort of black silicone substance.
Professional , great communication regarding status. Well done.
great job! They made the process of dealing with insurance and being without my car for a week and easy experience. The repairs turned out great! I will definitely be returning should the need arise.
Britt was fantastic. He answered all my questions. He gave me good advise on car care. I will definitely come back if the need ever arises.
The Collision Center went above and beyond my expectations. Mario and Scott stayed in communication with the process of the repair and completed the work in a expedited time frame. Thank you for a job well done in a less than fun situation that one finds themselves in when a collision repair is necessary !
Very friendly staff! Great work on my car! Thank you
They did amazing job on the repair of my car. They kept in contact with me so I knew exactly what was going on the whole 4 days if they had it. The bumper and the windshield look amazing and I was very satisfied with the way the whole car looked when I picked it up.
Scott was great to work with, he and your shot exceeded my highest expectations!
I'm extremely happy with Scott and the Team at Toyota Collision Repair Shop. Everyone from front desk when I dropped the vehicle off to getting text updates as the services were taking place, to picking the vehicle up and discussing the repairs done with Scott. First Class Experience! THANKS AGAIN
Did a great job. Looks like a car again instead of way it came in. Thanks for your professionalism!
Scott was the person that handled my bumper problem and I was very impressed with his polite and kind help. He kept me informed of the progress and made the experience go smoothly.
They went out of their way to fit me in before my trip. The text updates are so helpful, and they kept to their schedule and fixed my car promptly.
Fantastic service from beginning to completion. Will recommend to everyone!!
work looks good, pretty much on time, and kept me informed
Very stressful situation made pleasant!????
The whole crew was very nice and you did a great job on my car.
Scott was very helpful and having the email updates helped me make plans.
Looks great and great team. Not much to do on my end.
Scott was very helpful and was great to keep me updated about how the repairs were progressing.
Everything was promised and done just like my customer representative said
The staff was very friendly and helpful. It was a great atmosphere and I felt like they ALL cared about giving me incredible service. They really seemed to LIKE their jobs. I was impressed!!
Attentive to our concerns. Kept us informed that everything was on schedule. Went above and beyond to satisfy is
Really like the "keep you update" program. Scott, your shop rep is perfect personality for the position.
Work was completed before schedule. Assigned personnel was very thorough and helpful.
Great job! Great service!
I am extremely pleased. The van looks like new. You can't even tell what was repaired. Everyone I dealt with was friendly and helpful. The work on the van was excellent. So very glad I brought the van to u to fix. Thank you.
My car was finished on its scheduled day and was returned in beautiful condition. Thanks to Scott and the Toyota team.
Car was not available when promised and no contact was made to advise me until I had visited the dealership to pick-up my vehicle at the appointed time and date.
Reliable Collision did an excellent job of repairing my car. My only comment is about their texting notifications about the status of my car while it was in the shop. I was originally told it would take five days to fix my car and that was correct. It was completed and I picked it up on June 10. However, not long after I took my car to the shop I received a text that said my car would not be completed until June 15. Somebody goofed! It was no big deal other than some confusion for me. I was in Springfield with a friend yesterday when my representative called me to tell me my car was ready to pick up. Luckily, we had taken my rental car and not his car as we originally planned. Otherwise, we would have had to make another trip to pick my car. But, everything worked out great for me and I am happy to have my car back. Thank you very much!
Professional, friendly and accommodating. They all really care and respect the customers needs & time. My SUV looks great.
Thank You Brian, Britt & Shawna
Very friendly and Britt was awesome!
Completed on time, for what I was told it would and looks great completed.
Britt and the staff were excellent
I worked with Scott Adkins who was very responsive to my needs. Shannon also was very nice and helpful.
Scott was great to work with. I was heading out of the country and he took care of everything. He was professional and kept me updated by email on status of car. He also got it serviced for me will I was gone. The job was completed a week earlier than expected.
Scott was awsome, very professional and knowledgable in what he is doing. Left my car knowing it was going to be In good hands. I would recommend him to anyone I know that is in need of collision work. The team did a great job in completing my car.
The truck looks like brand new again! I'm very impressed with the work.Fantastic job!
Brent was awesome, very kind, considerate and thoughtful.
Scott was great. He always communicated with me and never left me in the dark about what was going on. My car was finished in the time he told me
This is my second time to have repair work performed by Reliable Collision, both times your work was exceptional. Scott Adkins is a super individual and does a fantastic job of taking care of your customers.
The bumper looks good but the plastic protector still has tiny little wet bubbles in it. I'm hoping they go away soon if not it will have to be re put on. Thank you. Dianna
I am very pleased with my repair work. Also very happy with being kept informed by reliable on the progress on my vehicle
I brought my Toyota to the collision center for the purpose of getting Toyota parts not after market parts. I brought it back once as the lights didn't work now I have to bring my highlander back because there is a metal to metal noise coming from the front end I just had repaired. Not sure if it's something broke or an installation issue.
Scott and his team did a phenomenal job with my repairs. Scott made my experience from start to finish stress free and worthwhile. Thanks guys! You sure have taken customer service to a whole new level, a level one rarely experiences in these times. I truly appreciate it!
Scott was extremely helpful and communicative throughout the process. His professionalism really made the whole experience quite positive. Everything was seemless and I will certainly recommend Reliable to friends in the future!
Fast professional Service. Thank you for taking care of me and my BMW X5
Britt and the team at Reliable Collision are the best. They repaired my car, kept me informed, and did a magnificent job. They are real pros who have my full endorsement. Alti L
Great service. No surprises. Great work.
Prompt friendly & reliable service
Britt was very helpful. Everyone was super nice.
Great job! Work was high quality! Liked text updates
Great communication with customer. Did a really good job on paint and body work. Also provided estimates for other damage I have on the car just to let me know about how much it will be to fix. Thanks again
Scott is awesome and always helpful and pleasant. Thank you for your help. My car looks great!
The paint didn't match the bumper didn't line up there was overspray in some black parts . They are working on it again to make it right so we will see when it's done . They fixed the other side two months ago and it looked great so hopefully it comes out as beautiful as the other side