Initially I was not too pleased because there seemed to be some miscommunication regarding when the work on my car was to begin. However this was all worked out and the repairs were completed a day earlier than what was estimated. Very pleased with the repair work!
Scott was awesome and took care of us in a very professional way. It was great to receive updates on the complete process.
The gentlemen who worked with me in touch up painting of my 2013 Cadillac were all most accommodating. Even the guys when I picked up the car on Saturday morning. They treated me as though they were interested in me personally. I also really liked the online progress reports.
I wouldn't have taken my car anywhere else. I have always been satisfied with sales, collision repair, and now car rental. Thank you so much for your kidneys shown to me.
I was very pleased with my experience. Scott kept me updated throughout the experience. An excellent job was done on my car.
I was treated with respect and understanding throughout this entire situation. I was very grateful for the text updates on the progress of my car. WELL DONE!!!????
Great service! Went over and beyond of what was expected. At pick up the gentleman even filled up my tires because my light was on and quoted me for a latch I've been needing to replace on my door. Wonderful customer service as well as a quick in/out no hassle car pickup. Thank you!
Scott did a great job of keeping me informed on the repairs. I appreciate his hard work & will recommend him highly.
Done quickly looks good. Thanks for being ready for our trip.
Everything was fixed correctly and they went out of their way to accommodate my needs. The only thing I didn't like was the amount of time the repair took. 2+weeks for a window replacement, tint, and tire replacement. But the service was excellent along with the attitudes I encountered.
Great work by Scott and the Reliable Team. Thank you for making this experience as painless as possible.
Super friendly and flexible! Awesome service!
Scott Adkins did a great job taking care of me and my car.
Great Job Scott! Very fast and effective. Looks beautiful.
Very good job. My car looks wonderful
Car looks great......finished repairs on time. Staff was wonderful to work with.
Thanks to all.
Appreciated the frequent texts. My car looks like new. Thanks.
Your crew does incredible quality work.
Excellent customer service, attention to details, kept informed of progress and my car was delivered on time! I will be glad to tell friends and family about your services. Thank you are a great experience. Sam is great.
I appreciate all the people at Reliable Collision who were involved in putting my M6 GC ("The Beast") back to a pristine state. I was treated well, too, btw. :)
But the person who fixed the front bumper/spoiler was truly an amazing craftsman. You saved me a lot of $ by not having to buy a whole new front bumper. I don't know your name, but I wish I did so that I could thank you personally!
Thanks again to you all,
Very good job I'm very satisfied
Scott is wonderful. Great customer service team!
Your updating via e-mail is a nice feature.
Greg is so kind a nice to work with. We loved our service from RCC. ????????????
Very happy with the work and working with Britt thank you
Scott did a great job explaining the process and keepindg me informed about the progress of the work being done. The entire staff was friendly and professional. I give Scott and the crew a 10!!!.
Awesome experience. Daily updates were given and all repairs were done in a very timely manner. Scott was extremely nice and went above and beyond to make sure everything was fixed and we were satisfied.
I was very satisfied with with my repairs to my car
Communication was done very professionally.
Staff was helpful, followed through exactly as promised, and my car looks great!
Scott was great with keeping me updated. The repairs took longer than expected, but it's because the work was thorough. Until other underlying issues were discovered the repairs were ahead of schedule. My thanks to the entire team for ensuring my vehicle was in perfect condition before it was back on the road and for cleaning it so well inside and out.
Very professional job. I'll know where to take my car the next time I manage to fight with my garage door.
Scott did a great job. Kept us informed as work progressed.
Good guy and a valuable asset to Reliable.
Everyone I dealt with was over the top nice, from the people at the front desk to my ,(Britt Caldwell). They were almost done with the car, I asked if I could see it. We went back it looked amazing, I met the two gentleman. That had been working on the car. They could not have been any nicer. When the car was ready, Britt called me. He walked me around the car.
I was told not to go to you for body work boy were they wrong. Your collision team was great. You have a very happy customer.
it was a great experience, you certainly over delivered and provided the completed product sooner than promised. Thanks RD.
Scott Adkins was so professional and VERY KIND! A real joy to work with him.
The collision repair was fine. Its the servicing work that's the problem.
Greg went above and beyond to make sure that my Corolla was repaired quickly and to my complete satisfaction.
Loved the updates I kept getting through the process. A great team to work work.
Friendly staff, fast service and excellent work.
I took my car in for a tire repair and the wheel that they worked on is covered with some sort of black silicone substance.
Professional , great communication regarding status. Well done.
great job! They made the process of dealing with insurance and being without my car for a week and easy experience. The repairs turned out great! I will definitely be returning should the need arise.
Britt was fantastic. He answered all my questions. He gave me good advise on car care. I will definitely come back if the need ever arises.
The Collision Center went above and beyond my expectations. Mario and Scott stayed in communication with the process of the repair and completed the work in a expedited time frame. Thank you for a job well done in a less than fun situation that one finds themselves in when a collision repair is necessary !
Very friendly staff! Great work on my car! Thank you
They did amazing job on the repair of my car. They kept in contact with me so I knew exactly what was going on the whole 4 days if they had it. The bumper and the windshield look amazing and I was very satisfied with the way the whole car looked when I picked it up.
Scott was great to work with, he and your shot exceeded my highest expectations!
I'm extremely happy with Scott and the Team at Toyota Collision Repair Shop. Everyone from front desk when I dropped the vehicle off to getting text updates as the services were taking place, to picking the vehicle up and discussing the repairs done with Scott. First Class Experience! THANKS AGAIN
Did a great job. Looks like a car again instead of way it came in. Thanks for your professionalism!
Scott was the person that handled my bumper problem and I was very impressed with his polite and kind help. He kept me informed of the progress and made the experience go smoothly.
They went out of their way to fit me in before my trip. The text updates are so helpful, and they kept to their schedule and fixed my car promptly.
Fantastic service from beginning to completion. Will recommend to everyone!!
work looks good, pretty much on time, and kept me informed
Very stressful situation made pleasant!????
The whole crew was very nice and you did a great job on my car.
Scott was very helpful and having the email updates helped me make plans.
Looks great and great team. Not much to do on my end.
Scott was very helpful and was great to keep me updated about how the repairs were progressing.
Everything was promised and done just like my customer representative said
The staff was very friendly and helpful. It was a great atmosphere and I felt like they ALL cared about giving me incredible service. They really seemed to LIKE their jobs. I was impressed!!
Attentive to our concerns. Kept us informed that everything was on schedule. Went above and beyond to satisfy is
Really like the "keep you update" program. Scott, your shop rep is perfect personality for the position.
Work was completed before schedule. Assigned personnel was very thorough and helpful.
Great job! Great service!
I am extremely pleased. The van looks like new. You can't even tell what was repaired. Everyone I dealt with was friendly and helpful. The work on the van was excellent. So very glad I brought the van to u to fix. Thank you.
My car was finished on its scheduled day and was returned in beautiful condition. Thanks to Scott and the Toyota team.
Car was not available when promised and no contact was made to advise me until I had visited the dealership to pick-up my vehicle at the appointed time and date.
Reliable Collision did an excellent job of repairing my car. My only comment is about their texting notifications about the status of my car while it was in the shop. I was originally told it would take five days to fix my car and that was correct. It was completed and I picked it up on June 10. However, not long after I took my car to the shop I received a text that said my car would not be completed until June 15. Somebody goofed! It was no big deal other than some confusion for me. I was in Springfield with a friend yesterday when my representative called me to tell me my car was ready to pick up. Luckily, we had taken my rental car and not his car as we originally planned. Otherwise, we would have had to make another trip to pick my car. But, everything worked out great for me and I am happy to have my car back. Thank you very much!
Professional, friendly and accommodating. They all really care and respect the customers needs & time. My SUV looks great.
Thank You Brian, Britt & Shawna
Very friendly and Britt was awesome!
Completed on time, for what I was told it would and looks great completed.
Britt and the staff were excellent
I worked with Scott Adkins who was very responsive to my needs. Shannon also was very nice and helpful.
Scott was great to work with. I was heading out of the country and he took care of everything. He was professional and kept me updated by email on status of car. He also got it serviced for me will I was gone. The job was completed a week earlier than expected.
Scott was awsome, very professional and knowledgable in what he is doing. Left my car knowing it was going to be In good hands. I would recommend him to anyone I know that is in need of collision work. The team did a great job in completing my car.
The truck looks like brand new again! I'm very impressed with the work.Fantastic job!
Brent was awesome, very kind, considerate and thoughtful.
Scott was great. He always communicated with me and never left me in the dark about what was going on. My car was finished in the time he told me
This is my second time to have repair work performed by Reliable Collision, both times your work was exceptional. Scott Adkins is a super individual and does a fantastic job of taking care of your customers.
The bumper looks good but the plastic protector still has tiny little wet bubbles in it. I'm hoping they go away soon if not it will have to be re put on. Thank you. Dianna
I am very pleased with my repair work. Also very happy with being kept informed by reliable on the progress on my vehicle
I brought my Toyota to the collision center for the purpose of getting Toyota parts not after market parts. I brought it back once as the lights didn't work now I have to bring my highlander back because there is a metal to metal noise coming from the front end I just had repaired. Not sure if it's something broke or an installation issue.
Scott and his team did a phenomenal job with my repairs. Scott made my experience from start to finish stress free and worthwhile. Thanks guys! You sure have taken customer service to a whole new level, a level one rarely experiences in these times. I truly appreciate it!
Scott was extremely helpful and communicative throughout the process. His professionalism really made the whole experience quite positive. Everything was seemless and I will certainly recommend Reliable to friends in the future!
Fast professional Service. Thank you for taking care of me and my BMW X5
Britt and the team at Reliable Collision are the best. They repaired my car, kept me informed, and did a magnificent job. They are real pros who have my full endorsement. Alti L
Great service. No surprises. Great work.
Prompt friendly & reliable service
Britt was very helpful. Everyone was super nice.
Great job! Work was high quality! Liked text updates
Great communication with customer. Did a really good job on paint and body work. Also provided estimates for other damage I have on the car just to let me know about how much it will be to fix. Thanks again
Scott is awesome and always helpful and pleasant. Thank you for your help. My car looks great!
The paint didn't match the bumper didn't line up there was overspray in some black parts . They are working on it again to make it right so we will see when it's done . They fixed the other side two months ago and it looked great so hopefully it comes out as beautiful as the other side
I was told I would get updates on the progression of the repairs. That did not happen. I had trouble finding out when our car would be ready for pickup. I believe that there was considerable communication problems from the service desk to those repairing my Toyota. However, I am very happy with the work performed and also for your overall service. all of you employees were very friendly and caring. I would not go any where else.
The job was well done and well ahead of schedule. And, the entire team is certainly customer friendly. A huge Thank You to all!!!
Scott was very helpful and very professional and kept me informed from start to finish. It was all a very easy experience.
It was easy! Everyone was friendly and helpful.
Fantastic experience today. Best dealership service i have ever had. Consistent and helpful...Britt, Grant, and Monty...
Brian provided excellent service. I was impressed with the whole experience! Thanks
Thank you all. I feel like I'm driving a new car! Great repairs and paint job! I really appreciate the great communication and attention to detail. Your team has gone above and beyond!!!!
What I asking is ignored . This is really bad exproence in my life
Sound is heard ... something bouncing around like sound. Need to bring back in.
Great service, great team, great job on the car.
Excellent, well organized, good communication.
The repair looks really nice, and the Paint looks very good. Everyone was very professional.
Auto looks GReat!!!and thanks so much!
I would recommend reliable collision to anyone, who needs repair. The service guys were extremely nice, and I love that they send emails with updates on the repairs, so I am not wondering, or having to call them. they answered all my questions, and my concerns. the customer service and the work is impeccable!!! no place comes close! Scott was my Collison specialist and he was amazing!
Such kind workers! Keep up the hard work guys!
Thoughtful, thorough, detailed. Pleasure to work with, extremely pleased with repair and communication about the process. Would highly recommend Reliabke to those seeking a stress free repair experience!
Extremely well run office. Friendly. Informative. Professional
It was wonderful to receive a text most every day with updates as to status!
Pleased with the results and service
Thanks for getting it done sooner. Was very helpful for us.
Personal service is a hallmark of this establishment.
Primary concern is customer satisfaction with as little discomfort as possible.
Scott did an amazing job of communicating with me throughout the process. I thought that the quality of work that was done on my vehicle was excellent. I also feel that the staff was very accommodating and even for my special requests. I would definitely recommend reliable collision to any of my friends.
Everyone was great. Brian took the time to walk me through everything and answer my questions. The girls at Toyota Car Rental were great too.
Quality work and excellent service.
Thank you to Rusty for seeing it all through. I appreciate all he did. Thanks to Brian for his patience with the insurance company, the car looks great! It was done on time! And the girls inn the car rental were awesome, even though the Rav4 didn't work out.. The Camry worked great. It was an awesome team to work with and it turned a bad situation into a smooth transition. Thanks to all of you!!
Brian was excellent and the car was fixed beautifully.
The whole Toyota team made this easy and pleasant. Thank you all sooo much. Britt was my go-to guy, even if he is a Sooner. The desk lady was so helpful and kind! Also the girls at the rental desk. Love you all . . .
Everyone is very nice and easy to deal with.
Very smooth process. Easy to deal with. Very professional.
From the initial estimate, to scheduling the work, to drop off, through to completion your Service Advisor Britt Caldwell did an amazing job. He is extremely professional and kept me informed every step of the way. I will strongly recommend your Collision Center to anyone needing auto body work in the future.
I am not easily impressed with customer service. With that being said,Brian Goans is one of the best I have ever dealt with at any business.Very professional and knowledgeable with clear and concise feedback to me at all times.I would not hesitate to recommend your collision center to anyone. I would like to add that the work done to my vehicle was top notch. thank you
Liked that they kept me informed all the way. Great job!
Great work and friendly people
I let them know I needed my car earlier and they made sure it was done . Scott was very friendly! Car was back to new, loved it!
Scott was on the ball! He was very through and very good at checking the car out. He called when he said he would and kept us up to date. Good man.
Scott took care of me and kept me informed every day about the progress. He was a very kind and understanding person. I an completely satisfied with the service. Barbara P
My front turn signals on both sides do not work. I'll call this morning to have it checked out.
you did a wonderful repair
Scott knew I had to have truck back by Friday..they worked hard and it was done a day earlier than promised. Thank you so much
Scott Adkins is an outstanding customer service agent! He kept me informed each day where they were at with both of our cars. Great service and work from start to finish.
Thanks for the outstanding service!!
Dan Schumacher, Owner
Millwood Golf and Racquet Club
Work was done great and communication was suburb
Scott Adkins was an excellent customer service agent. Our experience was great from start to finish.
They do good work in a timely manner.
Excellent service with my attendant scott
All the staff were friendly, helpful, and competent.
Great service advisor, he kept me up to date and got my car out as promised!!!
I appreciated getting daily updates during the process, but the text messages were always addressed to my husband on my phone, even though It was I who signed all the forms and took care of the payments.
I also would have preferred being allowed to rent a keyless Lexus since that is the type of car I am used to driving. However, please know that you did a terrific job and I am very pleased to have my car back looking better than it ever has!
Outstanding service could not be any happier with the repairs to my vehicle and how I was treated and taken care of thank you very much.
Everyone was so nice and helpful ,kept me up to date through out each day the progress of my repairs and I also had perfect service from the rental car services as well ,i will not go anywhere else in the future
I couldn't be happier with my collision repair experience! The staff was very professional and courteous. All the work that was done, including the extras, was done within the time they had estimated. Thank you Reliable Collision Center!
As usual, working with the Reliable team was a pleasure. Taking an unfortunate collision experience and making it as pleasant as possible....the repairs and customer service were expedientl, professional, and done with excellence.
Thanks to the Reliable team.
Yesterday I pick up my car but I am disappointment because of warning break light is on which before I no had problem with it. I spoke with an investigator of Colition Toyota he told me we can't fix it, you should go to other place for to fix it. Why I have go to other place for fix it??? If I no had that problem before repair my car.
Scott's customer service representing toyota collision dept was above and beyond what we anticipated! He is curtious, knowledgeable & kept up informed of all the communication between the Insurance Co and our repair needs. My 2014 avalon is perfect again! Thank you Toyota !
The repairs look great, Scott and his team did a very good job. Scott was extremely nice and helpful and even did some extra stuff just to be nice. I'd say that's pretty kool of him and they all seemed very professional. Even the lady that rents the cars is awesome. Really pretty and very sweet. 5 stars
Reliable should have absorbed the deductible
Staff kept me in loop an entire time. A communication rating
I give your crew a 10 out of 10! they were very professional. thanks again, Mike Sharp
100% satisfied!! Even had my auto ready a little early which thrilled me. Everybody at Reliable Collision was helpful and professional.
I really thought an excellent job was done but very disappointed in how long it took.
It was the first time when my car seriously needed a collision repair.. (hope that never happened again ;-) We got lucky to meet Scott Adkins, he did a great job with repair my BMW!!! Also, it was just nice to deal with him, he replied on every text message and email from us, as soon as possible, he is very polite and intelligent person! I had any worries while my vehicle was in his hands, Big thank you!!!!
We are completely satisfied with the job he's done!
Anastasia and Jeffrey B
Couldn't be happier with the service, professionalism and courtesy I was shown from each person I dealt with. What a well ran operation. And maybe the most surprising thing? They were about 200 less than the next quote I got!
I thought me car looked great when I picked it up. They cleaned the inside and outside too. It looked so much better than when I pick it up after they do the paint sealant.
Really good work and excellent communication during the job. Scott was a great team leader, I believe. Thanks for great job on my favorite vehicle ever. I am a fan.
Brent kept me updated during the entire repair process. He was there when my car was brought in, insured my family that they would take good care of my car, and kept me in the loop regarding the repairs. I felt completely confident that they were going to do everything to fully repair my car. Thanks guys!!!
Scott was very professional and took excellent care of me.
Really outstanding , worked well with Am Fam ins, made it really easy to get my car fixed , and good job of repair ! Thank you all !
Everyone was courteous and helpful. My car looks great!
Thank you Brain for all you help!!!
Scott took very good care of my car and made sure I was informed of progress. All was taken care of in a timely way. thanks to all of the employees at Reliable.
We have been very pleased with the work performed by Reliable Toyota's Collision Dept. Thanks to Scott and the crew for their help.
Scott is a pleasure to work with. His professionalism and high work ethics, plus willingness to go an extra mile in assisting clients, is a perfect example of a superior custom service provided by the Reliable Collision. Scott always promptly responded to all my inquiries and provided assistance when working with the insurance company. I want to thank Scott and your entire team for an amazing job! Olena S
Fantastic service! My car looks great.
Scott was friendly & went above & beyond.
Thank you All!
Vehicle Make : Volkswagen
Appreciated the updates via e-mail throughout the process.
Exceptional customer service from the collision team,the car rental team and the service team.I will recommend Reliable Toyota to every one. I have worked myself in customer service as a manager,and they exceeded my expectation.
Unfortunately I've had several opportunities to work w/your team - always a pleasure!!!
I really appreciated the prompt, courteous, friendly and positive service. The email updates on the status of repairs were also appreciated. Brian, the office staff, the car rental staff, and everyone else I had contact with should be highly commended for their services.
Brit was great to work with. Excellent employee. Also, the girls in the rental area we great to work with as well. (Although 55 for the day use of a vehicle is a bit ridiculous)
Appreciate everyone's attitude and willingness to help. Rental car staff was exceptionally nice. Thank you.
Speedy completion. Sooner than I expected.
Brian goans went above and beyond what was required. Really made a difference
Scott was very helpful and kept me updated on ny car.