The insurance adjuster will be contacting you. Poor quality assurance, water damage to headliner, oil stains in headliner, improper installation for 2nd time within a week.
looks like brand new thank you
I will only mention one thing. The license plate lights were not fixed on my truck. I replaced them myself for cheap so I only mention this is for QC. Eddie was great and I appreciate his updates. Would recommend anyone.
I wasn't contacted for about a 5 days of any updates on my vehicle I had to call and find out for myself when it was going to be ready so I can rearrange my schedule to get a rental car and then I got a response. The next day when I came and picked up my vehicle I ask Eddie Newell if I can get my hood repainted and also the front bumper redone because I would like to pay for an additional service he told me he would get back with me of an estimate today is Monday and I still haven't heard anything so at this time I will no longer be getting my services done that Mercedes Benz. I am also going to go to **** Cadillac and get my car repainted very upset about the service I was treated I really really appreciate Chris **** and Mercedes Benz he is the reason I have been coming there for years so bad this had happened I also bought my wife's car there thanks Paul P
Would like to thank Patrick and the people in the body shop. Not only did they do a great job, they did so in a timely manner. I would not hesitate to recommend them to a family or friend.
Tim A. Severson
Great experience! Couldn't believe how fast my car was finished!!!!
Well done, completely satisfied with the work and people
Very well done and in a timely manner. Will definitely be back!
Your team was awesome and professional.
The service was first class and Eddie and the team were very helpful and professional. The repairs were done perfectly and very quickly. I am very satisfied with every aspect of my experience with the Big Lot Body Shop. Thanks so much.
They did a great job, I could not ask for any better service. I also appreciated them texting and keeping me up to date. Thanks so much. Carol
I am very pleased with the service and repairs on my car. I arrived early and Patrick was ready to roll. Gathered the information he needed and took pictures within a very short period. The estimate was forwarded to Liberty Mutual the same morning. Most convenient was that the Body Shop, Liberty Mutual and Enterprise worked together to provide the transportation needed while my car was being repaired. Car looks great - JOB WELL DONE!
Very Satisfied with the way the truck looked afterward.
Thank you for getting my car back to me so quickly!
Patrick did a great job getting my car in and out in a timely manner.
They did a great job repairing our GM They did it quickly and we were treated very nicely.
They were incredible to work with and I would recommend everyone I know needing body repairs to them
Eddie was great! Took care of everything for me!
Patrick kept me well informed throughout the repair process. It was a good experience.
Awesome communication as far as the progress and when it would be done
Awesome service advisor
Overall easy and great experience
Job well done great service
Everything was done very quickly and professionally and my car looks like new
Thank you for the great service. Your staff are talented artisans. My vehicle looks better than new.
Thanks to Eddie Newell who oversaw the job and was as detail concious as if it was his vehicle. A very pleasurable experience.
Patrick and his team did a fantastic job on my 2016 Silverado!
I like the Custumer service. Repair donde quick and easy. Patrick was great.
Detailing was good.
The entire experience was wonderful. My GMC looks great and I was pleasantly surprised that they had also cleaned my car, inside and out!Thank you Reliable Chevrolet!
Patrick with the body shop was great. He returned calls promptly and answered all our questions, he had everything submitted to our insurance the same day as he did our estimate. We even had to return just and hour after pickup ( 20 minutes before close to help us with an issue. Patrick and the body shop foreman stayed to help us with our puzzling problem. They made sure that we knew to bring it back right away if the problem returns. Having our truck in the body shop to be repaired after a tree limb fell on our 2016 Silverado was a great experience. We would definitely refer family and friends to Reliable Body Shop. Patrick is an asset to your dealership.
Really loved the text alerts
Great work, paint matches perfectly. Car looks new again.
Patrick was very customer focused. His update on repair progress was appreciated. Jerry W
Everything worked out great for us. Thank You!!!!
Patrick was super friendly, timely, and helpful! I would recommend him especially to people needing repairs done on their car. Overal, my car repairs where done quickly and very great quality. It looks as if the accident never happened and I couldn't be happier about it! The paperwork was well explained and easy to get through. I would recommend the repair shop, and Patrick, to anyone who needs your services.
Great service in a very timely manner. The person who handled our claim was very efficient
Outstanding customer service
GREAT craftsmanship and fast
Everyone was great to work with. The person answering the phone was always helpful and pleasant. Patrick was great and did a great job keeping me informed about my car. Thanks to all for a job well done.
I am very satisfied with the service I received. Patrick did a fantastic job keeping me updated on the repairs. I would definitely recommend Reliable Chevrolet.
Everyone was friendly and helpful
Ed and the collision repair shop did an excellent job on my repairs! From the beginning to the end, the process went very smooth.
Eddie was great! I explained the stressful situation I was in and he completely understood and took care of it. I would definitely recommend going to him to anyone who needs some work done!
Tim was very professional and an excellent service representative
Everyone was very nice and helpful. They helped me understand some things about my insurance process and that's not even their job. I don't know cars and no one made me feel dumb or talked down to me. Every experience I've ever had at Reliable truly makes me proud to drive a Chevy.
On time as promised. Repairs look great.
I picked it up at 2:00pm so it is too early to tell...but Patrick Rients was GREAT to work with...he kept me updated through the whole process; just like I asked him to do. The car looks GREAT! I am VERY pleased with the looks, however, I want to see how it rides and performs on a long trip. I hope you would send this question in 2 weeks.
Exceptional job by Jordan and everyone at reliable. Great communication throughout the process and exceeded my time expectations.
I give Eddie a 10. The car looks like it did when it was brand new.
Very friendly and helpful staff. Made getting my truck fix very simple
Estimater, Eddy Newell took excellent care of my needs and expectations.
Everyone was very nice and my car turned out beauiful thanks
There is that saying leave it better than you found it and that is exactly what they did. They went the extra step which was awesome.Everyone I dealt with was awesome as well. Thank you!
Patrick kept in touch with us to let us know what is being done. You found a problem initially not found and worked with the insurance.
The repair was done quicker than we expected. Thanks.
Eddie Newell had me thoroughly advised at every step. I knew what was happening at each repair step. The vehicle was delivered on time and repaired as promised. I am extremely pleased with the repairs and especially Mr. Newell.
Vehicle Make : Volkswagen
Job well done!
Excellent service!!! Very happy!!!
Vehicle Make : Volkswagen
The repairs look great and were finished ahead of schedule.
We had a good experience working with you guys. It was great that you worked with our insurance company so well and kept us updated every step of the way. Patrick was the one helping us most of the time. He was very polite, knowledgeable and personable. We are so glad you guys took care of us and relieved us of any hassle. Thank you :)
This team was very helpful! Patrick called and gave me an update on the progress of my car which was awesome. It is completely fixed and went above and beyond! THANK YOU !!!
I was very satisfied with the work done on my daughters car! Worked with Eddie Newell and he was awesome!
Patrick was very receptive to all our concerns with each individual step of the repair process and the outcome looks magnificent. The paint and body work matches the original perfectly and is a testament to the technicians and painters involved superior abilities. We are extremely pleased with the finished product.
Incredible job. I actually wasn't sure i was looking at the right spot on the car. I was also lucky enough to meet the person who repaired the rent on my car. Great guy, amazing job!!!!
Eddie was wonderful to work with. Very professional and polite. The work on the car was very well done. Thank you
The team was very attentive to me and my car and even got it done a couple days earlier than originally expected.
Please let everyone know that it was a job well done and thanks to all of you
GREAT work like new again nothing better than new 10s
Mr Newell kept me very updated on the status of my vehicle. Very pleased and impressed with his professionalism.
I had a great experience!! Everyone was super friendly and my vehicle was ready when they said it would be, so I was very pleased :)
Excellent repair job. Went above and beyond what I expected. Personnel were very courteous and pleasant to deal with.
I appreciated being kept up to date on the progress of the repairs. The completed work looks great.
We will recommend these guys to everyone. They made the whole experience as smooth as possible. Reliable has always been very professional and gets a 10 from us.
All of you guys have the biggest hearts that make me feel so comfortable. Keep your good work guys. Thank you to you all
Patrick was wonderful! He made the process from the estimate to getting my car back easy.
The team at Reliable did a great job repairing my bumper. Even though more damage was found during the repair, Patrick kept me posted along the way. I am very pleased with the result!
Patrick went above and beyond letting me know what was going on with my car. Car was done in the timeframe he said it would be done. Couldnt be happier with the service.
Patrick was really nice and very communicative about my car. I appreciated it!
Eddie was so nice and calm. He made the whole process much more laid back and pleasant than I expected it to be. My car looks better than before the accident!
Eddie did a great job handling our repair work.
Everyone was helpful, friendly and informative. They made the whole process easy and problem free. They even offered to drop off my car. I would recommend going there for auto issues. I will go back in the future if I ever need too.
The entire staff had all the answers to my questions, and we're very professional throughout the entire repair process. The quality of repair work to my vehicle was top notch, and I will use them in the future should I have any unfortunate accidents.
Thank you Reliable Chevrolet!
Very professional, great work and service. Exceptional turnaround time. I am very happy with my repair.
Patrick was very good with communication.
You guys did great. Very happy with the repair.
Vehicle Make : Volkswagen
Patrick anf Dusty are wonderful to deal with! They really went out of their way to accommodated my schedule and they were very professional and curteous.
I had a great experience. They kept me informed all the way through. Great customer service all the way around. Thank you!
this is the second time we have a car repaired by you guys and we would recommend you to anybody 100%. exellent job and on time and the best people to help us get in and out fast
thank you frank MT
Reliable Chevrolet was great! Got my car in and out quickly and looks great! Eddie was a great help!
Outstanding quality and service
Awesome service, friendly staff, did great work!
You guys did an awesome job. I can't even tell my kids sat in the back seat.
From Eddie to the **** to the assembler. They all did a wonderful job.
To provide the customer with a loaner car like the maintenance shope
Very nice people who kept me informed . The work was very well done and i appreciate the clean car we pick ed up
Thank you. Very much
I answered no only because I had to leave my car another day or two because there were parts clearly not repaired correctly. I will be able to provide a possible difference answer when my car is completed. The staff are excellent with their customer service.
I appreciated the service and follow up I received!!!! Very happy...
Everyone I dealt with was friendly and polite and seemed to want to get my car back to me as soon as possible. I didn't meet with any of the people who did the actual work on the car but I had the impression that I was getting the best of care for my car.
Done on time! Great help!
Took way too long for the repair. Car promise to us three days in a row never delivered. Will never have them do another repair on my car Weatherby body or mechanical
They were very helpful and worked hard to make sure my car was put back together right.
Eddie &!team were AWESOME. High dollar car but MILLION DOLLAR CARE & SERVICE!
Very professional & courteous
Reliable always does an amazing job and they offer the best customer service. My car looks brand new! Amazing job guys!
The service was great, but I had to call both times to check on my car. I am fine calling but it is ackeard when you are told you would be called.
It is so nice to have my car back!
Eddie was especially helpful & knowledgable.
Dusty, the administrative assistant was pleasant & efficient. I observed her
Deal w an extremely difficult customer professionally. Great service
All around. Thank you
The reliable team gave an estimate of 4 to 5 days for completion of work and they were spot on. In addition to the bodywork looking brand-new the interior and exterior of my car looks cleaner than it has in some years. The detailed cleaning they did was a very nice extra touch. They even took care of the return of my rental which I was happy to do myself but it was nice not to have to. Very professional outfit!
I am 100% satisfied with the repair and the help from Eddie Newell
Chevyland was great at working with me because I was new to the process and I really liked that! But there was a mix up with which phone number to call which added a little bit of stress but they took full responsibility which was nice.
Eddie was 1st class and much appreciated!
First of all my car looks so great!! I was so nervous about getting it fixed but after picking it up I am 100% relieved. Secondly Patrick at the repair shop did such a good job at keeping me updated on my cars repairs and letting me know what was going on!
They kept me updated on the progress and did a great job on my truck
totally satisfied with work and staff
They did a wonderful job fixing my car.
My car was in the shop longer than expected which wasn't a huge deal. It was inconvenient to try and find rides to drop off and pick up my car since the insurance company of the lady who hit me wouldn't cover a rental. There were gouges in the tint on both windows that they are going to fix next week but then that means I have to find transportation to and from work again (I work evenings so it isn't something I can drop off and pick up the same day unless I do that instead of sleep. I also have scratches (at least 10) on the outside of the door that was replaced. There is also a bend in my window seal that is noticeable---- I'm not sure if that will affect the use of the window overtime or not but it is noticeably visible. When I went to pick up my car there was another customer there who was really unhappy with some shady stuff that happened with her car (manager was talking with her and resolved). It makes me a bit skeptical of having work done here again which is a shame since I have bought my last 4 cars from reliable Chevrolet.
The repairs were done a lot faster than I had exp Fred and the car looks amazing!
The body shop did an excellent job of fixing my truck
Your staff is friendly, professional and prompt. Thank you for fixing my truck.
After getting in a different light, I noticed some fish eye in the clear coat and blemish in the repair area. I am going out of town Monday morning and will return by Wednesday afternoon. If you need to contact me during that time, my cell number is ****-****-xxxx. Thank you, Bob M
Very friendly from the start. Wayne Stapp was very helpful. Work was done well and car was detailed and looked great upon pickup. Very satisfied.
Part that was fixed looks sparkling new
There was dirty fingerprints left in the top of the interior cab. There was like black glue left on the dashboard and on the radio panel that we cannot get it off.
You guys did a awesome job making my car look new again! I couldn't believe how quick you guys got it done. I am very satisfied with your guy's work. Thank you again!!
Best service I have ever had.very very happy with the service and all workers
When I got my car back I thought it was a new car. GREAT job great job great job. Thank you thank you thank you. Job well done!!!
I rate reliable with an A I am I am completely satisfied with the repair to my vehicle and would highly recommend reliable
Reliable staff was very nice to work with. We were well informed of what was going on with our car and we feel the job was well done. Thank you all for wonderful service. Everyone made the situation easy and was very helpful.
Takes way longer than they say. Was told 6 days. Took 2 and a half weeks.
Paul and Steve were great to work with. I felt secure in having my Mercedes Benz fixed at a qualified Mercedes repair shop. They did all they could for me as their customer in seeing my Mercedes was fixed righty and with original parts. It was a pleasant experience. 5 Star!
Great job. My car looks amazing.
Awesome job! Truck looks good as new, communication was fantastic, and it was completed ahead of estimated time. Couldn't ask for better!
Vehicle Make : Mini Cooper
The headlight was fix appropriately. However the gentleman that we had to deal with was in my opinion incompetent. There was an insurance paper issue from day one and instead of offering to call the insurance company while my husband was there, he had him leave. I had to call the insurance company and then call the body shop and then call my husband only to tell him he had to go back to the body shop. Seriously, that all could have been done there in under 20 mins. Then when we went to pick up the car, the paperwork was not in order I stood around for 30 mins waiting only to find out that what I took care of on the phone with the insurance company on day one Wayne at the body shop didn't follow up on and take care of. To tell the truth I have seen monkeys playing with a football that was more organized. We will NOT be using you again.
Everyone was very courteous and answered all my questions. Car was earlier than I expected. It looks great! Thanks for making it a good experience.
Wayne was excellent with communication.
Vehicle came out of repair shop looking like a new one thank you
My car was released to me without being repaired. I had to have it towed back in for service. I've been without my car since Dec 9. I've always been concerned that my car will not perform at the high level BEFORE I was rear ended by Farmers insured.
Everything went real smooth and done when promised and great help from Wayne from start to finish
I really like how you keep ed me updated on how far along you was with my car and the different stages had been completed and what the next one was and that the date you had set for completion was still a go and I didn't have to call an feel like I'm bugging them to find out if everything was getting done without any delays that was great and then they had a area they could do a much better fix on than what was just required for what I thought was a very reasonable price and they didn't have to offer me another option which I took kind of like up Sale, but without being push into it i felt in control so I would say yes to letting all my friends know how great my experience was. Thank You Very Much
Dennis Joe Forslund Maxson
U S Navy Retired
They made the process very easy and the quality of work was great
The process was easy and the repair was perfect! I also loved the frequent text message updates on my car it kept my mind at ease :)
Friendly, courtesy service along with a job well done is hard to find but we thought you did a great job in both areas.
Thank you. I especially appreciated the texts.
Was faster than I expected! Everyone was nice.
Part that was fixed looks brand new.
Talk with Jonathan Daniels. He is aware of the issues we have with this service.
Everyone was courteous and I appreciate the ease of getting my vehicle repaired
Thank you so much.it looks amazing.