I had two service lights on that I didn't have on when I brought the car in.
jason and tara were great
The repairs and paint job are well done and on time.
It's rare for an estimate to match the actual charge.
The people are friendly and easy to work with.
Thank you -
I have to go back Friday to get the seal on the fender replaced. Ironically that was the only area of the car that needed repair. I can't believe the people working on the door didn't report and replace that piece. I live 14 miles away and now I have to go back and forward to get something done that should have be done in the 9 days my car was kept for repair . Also everyone from the repair area was gone even when clients were there picking up the cars right at 5:00 pm . Very dissappointed Since the repair was not huge nor complicated and it took the shop 9 days for the shop to do a mediocre job. I will have to share with the insurance company who referred us to you.
Vehicle Make : Mitsubishi
Professional. All charges cleared up front.
I'm a return customer of universal, as always their workmanship and a customer care your professionalism always exceed my expectations.
Very happy with our entire visit.Jason was most helpful and prompt with completion of our auto.
Wonderful facility, personnel and great job. Overall a very satisfying experience.
Mine was a small repair but they took care of it plus a little more. Second time we have used Universal and satisfied both times.
Superior service and communication!
Professional, courteous, and efficient, too. The communication on updates is most appreciated. Treated like family. Always will recommend to others!
Your entire staff is very professional and all went out of their way to make things better than they went in . Communication was exceptional and they completed the car ahead of schedule .
I am satisfied with all of my experience with exception of quality control. I feel that the work should have been checked better so that I would have not had to take the car back twice . Other than that service was great , staff is professional and friendly
High marks for keeping the customer informed,a pleasant staff, and good work.
I appreciated the automatic updates. I also liked that when I had a question, I was able to have an answer immediately.
Everything was great,very courteous and professional. The text update were great. They delivered on time and waited for me to pick my car up, close at 5 pm and I was running a little late, great customer service.
I absolutely love the paint job you did for my car. Jason watched over the project and it turned out perfect. And your customer service is excellent too.
I will be recommending universal to all my friends.
I picked up my husbands car today. When he got home he looked at the bumper and was not happy with the paint job. It is wavy looking, not smooth. His friend who own a car dealership saw it and said it was a poor job. I did not notice it because it was very sunny when I picked it up.
Extremely courteous staff. Excellent work; car looks like nothing ever happened to it. The bill was 30 under estimate and the car was ready a day sooner then stated. Plus there were daily updates via text on the cars status! Tell me where else you can get this type of service these days? That's again universal collision!!