I was in need of vehicle repair after a collision with freeway debris. My file was given to Chris and she made it a point to call me every other day. She gave me updates as to what stage the repair was in and eta for completion date. I must say I have never felt in better hands with any company let alone handling such extensive repairs. I would highly reccomend Van Collision and more so Chris to anyone that needed a repair on thei vehicle. She is an asset to the company for sure! Extremely satisfied with my Yukon
Great kind people, good work. Took a lot longer than thought though.
Thank you. Quality work and completed timely. Jim was great.
Great experience. They went above and beyond to make sure my vehicle was repaired to prevent accident condition.
I had a very helpful (and comforting) person handle the initial stuff. The updates were very helpful and thanks for finishing up earlier than estimated. It is nice driving my own car again and the work is fantastic. Thank you all.
Just a big thank you to Kris and the team!!! My Corvette looks perfect and like it never went through anything at all!
I loved the text notifications to track the process of things. Duane was very professionally and patient. Overall, my experience truly demonstrated exceptional service and care. In addition, Steve was very helpful and I appreciated his explanations. I am very thankful to all of the associates. So the ultimate question. Will I recommend Van Collision to family, friends, and colleagues? Absolutely! Peace and many blessings during this holiday season. Dr. G.
Please do not contact me with further questions. The first employee that I dealt with in between getting the estimate and getting the car fixed was very rude when I asked about when the loaner car would be available. I had gone 2-3 weeks with not having any idea when I could take my car in after getting the estimate. After receiving a voicemail from the Van Collision Center, I called back and asked a few questions during this call as to when the loaner car may be available. The man was very rude about not knowing leaving me frustrated and wanting to find another repair shop. Additionally, when we were trying to drop off we were told different things from different employees about who could drop off. This caused us to have to make two trips to the office in one day.
So promt and efficient. Also explained things well.
Excellent work and pleasant representatives to work with on the repairs
Brian **** and the entire team were terrific throughout the 3 week experience from the initial rental thru the delivery of the repaired vehicle. My wife is thrilled to have her truck bck!
VERY HAPPY WITH COMMUNICATION, TIME FRAME, AND QUALITY. I DO SEE SOEM OVER SPRAY AND MARKS ON THE BUMPER I WOULD LIKE FIXED
Excellent service: completed on schedule, kept me informed, available to discuss modifications to project. Receptionist and estimators professional , available and able to address questions
Vehicle Make : Volkswagen
The job was done as promised and the payment was as predicted! Great job!
Had to return back to shop for right head light not working and bad vibration and noise.
Slight variation in the color of the new paint from the rest of the car. Also, the gaps between the bumper and side panels are uneven.
Great job Van I cannot even see where the damage to my car happened
1) At pickup on Friday I discovered that the electric mirrors did not work. Your reply was "Oh, just swing it back by on Monday" Great, I've got to drive all the way back because your QC can't get it right. 2) There was trash left in the van that I had to clean up. 3) The power window on the damaged door side doesn't operate as it should. See #1. 4) There was a part left in the van and I'm wondering "Where the hell does this go"? 5) There was painters tape on the underside of the van. Not exactly what I was expecting.
Awesome Job. Under time frame, under estimate price. Bryan Kern was great keeping me informed. Would use them again.
Excellent communication with Taylor!
Great job! Brian stepped it up and it was appreciated.
Beat customer service and quality work!
Very professional. Would not trust anyone else to repair collision damage in the future!
Brian was great to work with.
Frelndly employees all around
We loved the continual updates via email. We could see all the progress that was being made. Bryan was very through, Our car was done before the expected completion date.
Yes. Text message updates were great!
Bryan and the team did a great job. They even filled my AC as a courtesy. Great service and job well done!
Great service! Thank you!
Brian did an amazing job meeting the deadline and keeping me informed every day my car was in for repair. He was professional and courteous. I had complete confidence in him and the repair team. I will definitely use this shop again and will recommend them to others. Alyssa R
Beautiful work Timely and great personnel especially the ladies at the front they're amazing oh and by the way the people at the rental car rental place they are great too thanks a lot Susan C
They did a great job and quickly too.
Awesome! The gentleman that ran point was incredible. He kept me in the loop everyday. Most importantly he delivered on everything he committed to. Throughly impressed.
Job well done! Bryan good to work with.
Nice work everyone did a great job. Brian Kern was terrific. Thank you all.
Vehicle Make : Volkswagen
Great place. Car looks great
Really appreciate being updated and professionalism of your staff.
Was faster than expected. Car looks great. Happy about warranty!
The communication was amazing and the prompt and courteous service is much appreciated.
They made me feel very comfortable as I had just moved to Arizona. I felt safe and felt that I was in good hands. Everything was explained to me and my car looks awesome! Thank you Van Collision.
It was a great experience for a hard time. Keep up the good work.
I have worked with Bryan twice now. Does a great job
Very professional, car was finished on time! Communication was excellent as well. Superior work.
I couldn't be more happier with the job. Thank You Van Chevrolet.
Entire staff was very helpful. Job well done
Bryan provided great customer service and frequent communication. The repair looks great.
Was nice getting text messages with updates.
Vehicle Make : Volkswagen
The entire staff was amazing and went above and beyond with customer service. I would recommend van collision to anyone :D
Kept informed through the entire process. Great workmanship. Thanks
I appreciated how clean the car was. the work looked great. the paint was perfect.
Great service ! Like the up dates
Thank you checking everything out.. The car looks great!!
Very friendly, supportive and high quality service. Needed a minor adjustment following the repairs which was done immediately. I have had Van Collision do several repairs over the years and they have been consistently great.
All your personel that I was in contact with, were very pleasant , helpful, and professional. I cant tell you how much I aporeciate your operation, and wont hesitate to recommend or use your services again . Thanks again .
The entire staff was friendly and helpful and we were kept informed of progress relating to the repairs. We couldn't be happier with the results. A very positive experience!
Great experience. Everything was easy and quick.
Nice experience. Second car to get fixed there in a matter of a couple of months. I liked the email updates. We got more communication with the 1st car than the 2nd. Really cool feedback built in.
Great customer service and outstanding work. Thanks!
Bryan Kern provided nothing but professional service with on-time promise of completion. Took the time to answer a menagerie of questions when I picked up the vehicle. Highly recommend working with Bryan at Van Collision.
Great service (Bryan was wonderful) - excellent repair job. Thanks so much!
Excellent service. Friendly, professional staff. Informed every step of the process.
I loved the emails I got about my truck well it was in the shop letting me know the status of my repairs.love the friendly service and I loved how you guys went out of your way to satisfy me as a customer I will recommend you guys to all my friends and I would like to thank Isaac for going out of his way you make me happy about my truck thank you all again
SERVICE depts. are excellent!!
Good communication, friendly staff, I felt like a valuable customer.
I will recommend you to anyone that asks, great service
My truck looks like new thank you for a job well done
Brian and Van Collision are the very best
The work completed looks great. Although there was an issue with parts availablility which seemed strange everything was done well. The added touch of taking care of the ding was very nice to sooth the delay.
Very prompt and professional service! I had never had to deal with car repairs in the past and was nervous about what the process entailed. Van collision made it seemless, it couldn't have been an easier process. The text message updates were awesome as my job is very busy and I can rarely take phone calls, It allowed me to know what was going on every step of the way.
The text updates are an excellent way to keep the customer informed. Everyone was very pleasant and very customer service oriented. I was very impressed with your service. Thank you, Jane Q
Fast and efficient very nice service great customer relations
I didn't even need to look at my vehicle before I paid the bill because this is my second experience with Van's and my first experience was so outstanding. Thank you for making it look like new again, both inside and out. And I was so happy to get a call that it would be done a whole day early. Thank you, thank you, thank you.
you guys are always great and you do a great job. We send many referrals to you and have never had any problems. Keep up the good work
Very, very pleased. Professional, concerned and friendly service. Steve went out if his way to ensure I was kept updated and satisfied.
They did a great job as far as I can see. Easy process and the staff was friendly and communicative. Thank you!
Steve and the crew did EVERYTHING to exceed my expectations. On time completion, highest quality and a very professional attitude in all that they did. I could not have asked for more...and a fair price on top of it!!! Steve did everything he said he would do...and more! THANKS, Van team!
It was a very pleasant experience. Mr Wilkins was very empathetic and an excellent person to deal with
Looks good, Steve Wilkins is easy to work with. Great Service!!!
Brian did a great job on my car. I would highly recommend Vans. they a pleasure to deal with. And the final cost came in less than the estimate.
Excellent work! My Corvette look like new! Very friendly staff and I was surprised how fast the repairs were done. I'll recommend VAN Collision to anyone who needs auto repairs!
Very smooth process start to finish. Probably spent 20 minutes total at the shop between 3 visits. Definitely a well organized and efficient business.
Excellent customer service! I was greeted by Brian and Steven who both looked at the damage to my car and explained what needed to be done. I was kept informed by Steven daily as to how the repairs were progressing. I was extremely pleased with the work that was done to my car. Brian came out to make sure I was happy with the work done on the car and the service I received from Van's. Steven went over the areas that were worked on and had my car running and cooled. I will use Van's again if ever necessary and recommend them to my friends.
Steve, the manager of Van collision center, made me feel like he was very sincere about repairing and taking care of my car. I am very particular with my car and I felt very confident that my car was in good hands.
The repair was done perfectly and he had my car looking like new for pickup.
I hope not to have a need for another repair but if so I know where to take my car. (Steve is the greatest and I will refer others to him)
Very friendly and did a great job that I can see on my car..
I was very pleased with the constant updates on the status of the repair and the fact that Mr. Steve Wilkens (?) personally called often on updates.
In addition, the car looks very nice. Of course I am not a mechanic, therefore I trust the integrity of the repair technicians.
Steve did a great job. Love him!!
Felt included in the whole process, appreciated being updated with the progress of my car. Thank you Van Collision Center!
Always attentive, collision team are skilled and helpful.
Terrific job! Didn't cut corners! The wax job looks amazing! ???? We are very pleased! Thank you and your team, Steve!!
Great device. Fair price. Steve is the best!
when I arrived I was told that because a number of unscheduled cars had come in they wouldn't be able to look at mine right away. (until the next day) what is the point to me scheduling repairs if someone can just show up and 'jump the line'. Whether this is what actually happened or not it gave me that impression
Vehicle Make : Mini Cooper
Customer service and repairs were top notch!
Bryan Kern was excellent and the updates were very helpful. Mark Hazelton
Excellent service with good follow-through on communication at each step.
All staff members were patient and communicative. Thank you!
Great Job! Steven was awesome to work with! Thanks!!!
Didn't expect to get my car back looking the way I first got it from the dealerahip. Steve did exactly what he said and comminicated with me and my parnter through the whole process. Best part I got it 4 days before I was suppose to :) Thank you Steve and team
Jim was amazingly helpful, and I would recommend him to anyone. He was up front, honest, and did his very best to give me the lowest price possible while also making my new car as good as new.
Appreciated the regular updates friendly staff and quality service. Would definitely recommend Van collision center
Perfect service and quality!
By far the best service I have experienced in the car repair industry.
Thank you the van looks great
One little paint chip spot they missed.but I don't want to be without my car for so long Courteous and good communication
Steve was great. Above and beyond in all areas. 10 stars!!
The repair process was approximately one month long and I had to keep the rental car longer than anticipated. The person I was working with was very poor on responding to emails as well as phone calls which prompted me to have to stop into the dealership on three occasions to find out the status. One of the visits he said he did not receive the email from me and while he was sitting at his computer he saw the email from the previous week. The paint job does not match the rest of the vehicle.
All of my other experiences here at this location have been phenomenal. This was a different State Farm representative this time around. In all my previous experiences I have dealt with the same State Farm agent. The agent this time around was friendly but failed on many levels with the most significant being communication as well as being up-front and honest. Hopefully you can pull his email account as it will reflect all of my attempts at contacting as well other things that had taken place.
I have always supported Van Chevy and have even custom ordered new vehicles from the dealership. This experience has me questioning whether or not to continue my service with them.
We were especially pleased with Steve Wilkins professionalism in taking us through the process at Van Collision Center. Everything he said would happen, happened to our satisfaction.
Thank you so much,
Will be returning in the near future to discuss questionable fit of bumper after it was repaired.
excellent work, pleasant people, on time
Car looks absolutely fantastic. Was not happy when I was expecting a done date of 6/3 at 4pm from emails every couple of weeks and wasn't done. Not a big deal and I am very thankful for the work Van Collision has done. Thank you!
The vehicle will be returned. The replaced front grill is not correct and quite frankly looks used. Paint chips or some kind of cementybrsidue across hood of car. Disappointed
Clean work and the car was spotless Thanks!!!
I noticed some vibrations since getting my vehicle back. I just have not had the time to have it addressed. How do I have this fixed? Please contact me at ****-****-xxxx
Vehicle Make : Volkswagen
Stephen Fait was awesome!
Taylor was great and so were the Enterprise team. Thanks!
Very good job. Can't tell car was ever damaged.
Stephen was awesome, great customer services .!!!
Steve Wilkns eas very professional. Answered all our questions. He is very knowledgeable and gave us the exact time our truck would be completed. Tbe truck looks amazing
Very good job and super quick!
This was the best experience I have ever had with a service team. They were a 10 in service, a 10 in quality and a 10 in courteousness. I will recommend this company to everyone I know. My car looks fantastic Thank you. Well done ????
Fantastic job, quality service and a great advisor. Steve did a fantastic job as always.
Thank you again!!!
Steve was a most responsive and helpful contact. He was conscientious and kind. He reported back with updates and kept my car repair on time so that it was completed before the weekend. Thanks to everyone involved. The car looks beautiful.
My experience with the entire team was great! in customer service, communication and speedy "recovery". Thank you for making a bad situation -a good situation. I loved how you fixed my car.
Steve Wilkins is the absolute best. He takes customer service to a new level. Steve worked with my schedule and couldn't have been more flexible.
Stephen Fait was terrific! Made me feel that I was in good hands and that everything would be taken care of, and it was. He explained everything in detail and was completely accessible throughout the process. He called when my car was ready and when I picked up reviewed all that had been done. He made it a great experience. All the staff at the reception desk were friendly and helpful as week. Thanks! Rich Newman
Everyone was super accommodating. Profesional service and repair. The body work was a symphony of style and love. My Car looked better than when I first bought it. And Jose Francisco Aguilera (Frank) is a service beast. And those guys in the shop eat,sleep,and breathe metalworking. I will never, ever take my car anywhere else.
you guys are awesome! this is the second time I've used you I will use you again.( hopefully I won't need to though)
The body repair looks fine but the parking sensors and backup camera aren't working.The front end wobbles and the tires make a howling noise.Have someone call me at ****-****-xxxx.To schedule getting it back to your shop to have this taken care of. Thanks BP
Excellent job. I would recommend Van to anyone needing some repair work done.
Stephen was friendly and helpful. The repair was minor but was done quickly and my car was cleaner when I got it back then when I dropped it off. Stephen made it so simple.
I have always experience great quality in the workmanship of the cars that were repaired at Van Collision Center. I will continue to use the location in the future when in need and recommend others.
Fantastic customer service! Thank you, Brian **** and entire team!!!
Whoever drank a caramel Frappuccino and put the cup in my cup holder.... i forgive you! There was a lot of caramel. But other than that, great work on my car. Thank you.
We have used Van many times thru out the years. Always satisfied!!! Thank You
The car was repaired timely and the job was
excellent. Brian provided excellent customer
Communication was good. The job was done in a timely manner. My Rogue looked like new.
Steve again did a great job in handling my repair, I appreciated the time he spent and the fact that it is a well organized operation there!
I was impressed with the professionalism of the staff at Van Collision. My advisor Brian kept me informed, by phone and text, of the progress of the repairs on my vehicle. I would recommend Van to my friends.
Fast, efficient and completed ahead of promised time
Thank you Taylor!
On time as estimated excellent service & friendl
We need to bring our vehicle back in. There are numerous things that were not fixed correctly, namely the rear door which has a big gap in it.
The repairs were delivered ahead of schedule and the customer service was top notch. I would absolutely recommend Van Collision in the future.
This was my first accident in decades so I wasn't familiar with the repair process. Van's representatives kept me completely informed and made the process seem painless. Thanks.
The estimator, Bryan Kern, who helped with the repair of my Yukon XL, was one of the best I have ever dealt with. He was very personable and professional and explained in detail everything that needed to be repaired/replaced on my Yukon. He updated me regularly to give me progress reports, and he even called me personally in response to a question I had. This type of customer service is very rare in today's world, but not with Bryan. Van Collision is fortunate to have someone of Bryan's caliber as one of their employees. He is the best!!!
Keep up the excellent service!
Everyone at Van was professional and amazing to work with. The team kept me informed of the status of the repair from beginning to end, not to mention what a great job was done on the repair. My best experience EVER with with a collision center. Hopefully I won't need one in the future, but if I do, it will be Van! My thanks to the entire team!
Cant even tall my car was backed into. Brian **** is great so is Joaquin. Paint matches perfectly. Would recommend. Very good at staying in contact
Text updates were wildly inaccurate. I.e. Informed me would be ready 5/3/16. Was ready 4/25/16. Also received a text on 4/26/16 that it was 52% complete & 1 he later a text that I had picked it up. Text updates were not helpful & staff made light of their inaccuracy, I.e. "It's just a computer thing".
Everyone I encountered there was very friendly and very professional. I will definitely use Van collision again.
Great customer service and your team went above and beyond expectations a beautiful job thank you
Everything was perfect! Thank you!
I always get great service at Van Collision Center. The manager, Steve, is excellent! And, the quality and workmanship is above and beyond the best.
Our representative, Brian (I didn't catch his last name, but he handles all the Farmers Insurance claim collisions), was such a huge help!! Kept us updated and provided top notch customer service! He deserves a raise and a promotion!! Thank you! - Melanie M
Dave was outstanding! He genuinely acknowledged my immediate needs & filled every expectation.
Car works like a charm. Thanks so much, Steve
I went in yesterday to pick my car up (4/19/16) and they did a beautiful job fixing the damaged areas and detailing the inside from the mess that was caused by the accident.
Staff was stellar. Friendly. Informative. Couldn't ask for a better experience.
Great service with no hassle. Steve did a great communicating updates on vehicle. I would surely recommend Van Collision to anyone.
Great staff - Taylor & Frank. The took the time to explain things. Great communication every day. Fast estimate and communication with our insurance and efficient checkout. The car looks great! Thanks ????
very courteous and helpful
Taylor was awesome. The updates on the progress of the the repairs was appreciated and the vehicle looks awesome. Thank you so much.
Van Collision made the process very simple. I was pleased with the reasonable time it took to fix. I was also pleased with the relationship with state farm making the process easier and faster. All in all, a very good experience. I would highly recommend them to Friends and Family, based on my experience.
Bryan Kern is great, personable and attentive. Thanks o
Steve is a great asset to your company.
Some repairs were not done. If they had test drove the car this would have been noticed. I noticed it before a drove off of vancollisions lot. Please help! ???? My car was there for over a month seems like somebody should have known better. One guy told me that I was never going to hear this again I heard his click click clicking sound all the way home off and on so yeah I am hearing it again and the hazard light button is stuck in its positions and they asked me to just leave it that way but that's not fixing it that's just leaving it that way ????????
Thanks for having my truck done fast and looking good and listening. Shout out to Bryan for taking care of me and the truck.
Great job.just a little overspay issue but but will be taken care of
Everyone was helpful, polite and professional. A job well done.
Great service thanks for everything
I was just shocked on how they washed my car and cleaned it interior and exterior! The wheels were polished and the tires were shined. I'm so in love with the work that was done. I congratulate the person who worked on it for being fast, and for doing an excellent job! :)
Appreciated updates on progress and on-time completion. Also, work appears to be top quality.Very friendly staff.
Was really happy with the repair job and also the thoughtfulness and pleasant Ness of the staff
We were pleaed with the service and end product.
Van did a nice job. There was some hidden damage and they did a great job. Good communication as well.
My experience was truly the best. Brian Kern is such a professional and trustworthy. I appreciate Brian's authenticity and his clarity on when my car parts would be available and when my car would be ready. I Had other estimates but chose Van Collision because I felt like I was in good hands from the time Brian looked at my car. The work was excellent and I highly recommend!
Thank you so much for the easiest and most efficient car repair I have ever had!
I was welcomed by Steve and he listened to my request and I was not disappointed with his accesment. Would
Recommend Vans to anyone and tell them to ask for Steve!
My thoughts exactly "I job well done."
Very professional, done on time and a great job.
I have been so very impressed with my service through Van's Collision. We have been there in the past and will continue to go there in the future as needed. Thank you for the great communication throughout the process of fixing my car. Everyone there was incredibly friendly. You all are awesome!
Frank did an outstanding job from the original estimate to continuing communication with me to final repairing of my vehicle.
Friendly, helpful, patient, kind, efficient, knowledgable, professional, on time. Appreciated having Enterprise onsite.
Daily updates were great...didn't need a phone call and text...one or the other would have been plenty. AM notice of car to be ready at the end of the following day, followed by a PM notice that the car was ready was frustrating for a work day. Better to send an AM text saying the car may very well be ready that day.
Otherwise very pleased! I will go back to Van if needed! Great experience! Thanks!
Bryan was efficient, accurate and had excellent communication. He made this process so easy and stress free for us!
I am impressed with the service that I received from Van collision center. Job was well done vehicle looked like new after they finished.I was given updates daily regarding the progress of the repairs. I would recommend Van to anyone needing repair's.
Excellent service at a fair price
We had an awesome experience and I would recommend Van Collision to everyone.
I had the best experience with Van''s Collison. They all were very polite and professional. I was more than satisfied and would highly recommend them to anyone. Judy L