Very service oriented and customer friendly.
I have always had a positive experience at Van whether it was Steve, or now Jim Barberes.
All of the team's work, from dropping off my vehicle and picking mine up was perfect. They had a replacement for me to drive ready, they Did a wonderful job on all of the work they completed, the exterior of my vehicle was cleaner then when I dropped it off. Brian **** and his entire team treated me very well and I am completely satisfied with everything they did. Thank you gentlemen, for your commitment to excellence as well as customer service. It is appreciated. As a woman I appreciate when I am able to take my vehicle into a repair shop, be treated with respect, and have faith that the team is honest, trustworthy and skilled enough to do t the job right. Van Collison has never disappointed me.
Great staff, Kyle did a good job.
Brian was amazing as we're all the employees I came in contact with. They have incredible customer service and support. It was a pleasure to have you work on my car.
Timely, efficient and effective service.
Friendly and competent personnel.
Kyle and his team were great! Super nice and had my car ready fast!!
Kyle was extremely knowledgeable and went above and beyond to keep me updated on repairs. This was my first car accident and he made me feel comfortable and up to date about what was going on with my car. I wouldn't take my car anywhere else!
Nice job! Looks like new, thank you!
Your team did an excellent job. From initial contact to picking up, they kept me informed. Delay explanations never sounded like ****. My car drives and looks like new. You will always have my highest recommendation.
Every thing was great. just one small dent was not repaired not sure if insurance company didn't see it.
Impressive customer service, top quality repair work and my car was returned to me looking like it been through a detail shop. Very satisfied!
Kyle and your entire team did a great job. Very nice to have my car back looking like its old self again. Thank you.
Working with Brian **** was terrific. I will not hesitate to bring my car back to Brian and his team should my car need repair work. I am 100% satisfied with the work that was performed. Brian made me feel like a respected customer and his knowledge and professionalism are outstanding!!
More frequent communication would have been helpful
From the beginning Kyle took great care of me helping with the estimate and getting photos over to to other parties insurance to insure my claim went through. They did a great job keeping me informed of the timing and completion of the work. Upon pickup the car looked great! I did have a paint mark and scratch from a previous incident that Taylor did an outstanding job to buff it out for me. I was really impressed with the obvious desire to make sure I was happy with the results of all the work. Way to go Van Collision Center!! Thank you!!
Frank was responsive and thorough in giving me updates on my vehicle's status. When Frank was out of office, Brian called to let me know everything was complete. This is customer service and attention that is rarely seen! We'll done, fellas! I couldn't be more satisfied!
Jim very responsive & the car came back clean
Vehicle Make : Mini Cooper
Frank Aguilera was effective at explaining all the necessary details regarding my vehicle and ensuring I received updates as they came to him. He went above and beyond and I would recommend Van Collision & Frank for all auto accident needs.
Everything about your service was exceptional. I must particularly thank and praise Kyle who showed great consideration to our situation and who helped us with everything.
Frank & Steve handled the job very well. They were professional and stayed on top of getting the work completed. I could not tell that my vehicle was even in an accident. Looks great. This is the 2nd job they have done and it turned out better than I expected. Thank You Very much. I have always sent friends to VAN Collision for work if they want it done right.
So far, I have been completely satisfied with the service and the turn-around (**** week). The work performed has exceeded my expectations and I have yet to find any issues.
Frank was very helpful and informative. The car was ready ahead of schedule and Frank informed of that. He also went the extra mile in making sure my car was perfectly repaired. Great service!!!
As before, it's very calming to come to your front office and interact with whoever is there. Very professional and have great attention to detail. The communication is good throughout the process. I would not go anyplace else.
I was beyond satisfied. Tyler, my specialist, in particular went above and beyond to ensure that my car was in better shape when I picked it up, than when I dropped it off. If you folks have bonus points or comp days for outstanding service, put that boy on deck. I work for USAA and I can tell you that he exemplified every target that our nerdy company in grains in us all. Customer comes first. You guys blew this one out of the water. Bravo Van Collision Center!!!!!
Kyle was great, kept me informed what was happening with my car and the finished product was excellent. I was well satisfied.
Fast, professional and friendly
Frank did a great job keeping me updated on my car. I was really happy with the completed work as well! My car looked great!
Amazing job and great work!
Already wrote them-glowing
Thanks to Frank Aguilera. He did a great job communicating time and budget for the job.
The work was well done, the communication at each step was greatly appreciated and very professional. I felt like I was family and not a customer. Brian **** and his team were OUTSTANDING. I'll never go anywhere else for body work....
Vehicle Make : Volkswagen
Steve Wilkins is a rockstar!!!
I appreciate the speed and quality of the repair work! I am very happy with the whole experience - Thanks!!
Van was GREAT! Courteous and professional. Thank you.
You all were friendly, professional, did a great job on my car and
Kept in touch with the progress. I hope I never need you again! I
Will surely recommend you to everyone. Thanks you
Brian was very professional and helpful
Made it very difficult for me to use my mothers card over the phone. Actually never was able to. Maybe the store policy, but even the dealerships allow it. Also service time took forever I wouldn't recommend this place to anyone. Not the best service either:(
I am thrilled with the job done..my car looks amazing...Thank you so much for the great job. You guys are awesome...
Duane Wright did a fantastic job of coordinating and communicating. I couldn't be happier. This was the third time I've been a customer. Based on my previous experiences, I specifically asked Farmers Insurance to have Van Collision Center do my repair. I will certainly be back, and will recommend your services to all of my friends and family that will need them in the future. Thank you so much. You ROCK!
Taylor was great. Everyone did s grest job.
My car is good as new.
Brian **** was very professional and attentive in a timely manner during the repair of my vehicle. Finished product was excellent.
Very quick work. Had my car back the next day which was wonderful
This is the third vehicle I've had Van's repair because I won't take it anywhere else. Your professionalism and quality of work are second to none. Keep up the great work.
Everyone was friendly, helpful, and efficient. My repairs were performed quickly and well - and I even got my very dirty Jeep washed!
Great work, Van Collision....awesome customer service!
Best, Paula B
The entire process from start to finish was seamless and professional. Duane kept me updated daily via text on the status of my car and Jim was happy to explain final details od work completed on the car. The Enterprise rental agency made it easy as well to work with my insurance and have all of the paperwork completed prior to renting the car. I would highly recommend Van Collision.
The car was fixed like it was new in a timely manner
My service consultant, Mr. Tim Hodder was professional in handling my repair concerns with a clear understanding for customer service. Mr. Taylor Merrill and Mr. Jim Barberes handled my collision repair. Both were equally professional and kept me informed as to my collision repair status.
Many Thanks to the members of your team that I had contact with, and am completely satisfied with both the service repair and collision repair.
Taylor Merrill was most accommodating in getting my car scheduled. Friendly thorough and expedient service.
Thanks so much!!
Duane was an excellent steward of my vehicle, looks great!
Exceptional service. Excellent job as always.
Jim did an amazing job keeping in contact with myself updating me everyday on the progress. Car turned out great!
My service contact (Kris) was fantastic. She kept me up to date on the progress of the repair and completed the car **** day early.
Duane Wright daily kept us advised of the progress of our repairs. Great customer service.
Looks great. I love the daily emails.
I was in need of vehicle repair after a collision with freeway debris. My file was given to Chris and she made it a point to call me every other day. She gave me updates as to what stage the repair was in and eta for completion date. I must say I have never felt in better hands with any company let alone handling such extensive repairs. I would highly reccomend Van Collision and more so Chris to anyone that needed a repair on thei vehicle. She is an asset to the company for sure! Extremely satisfied with my Yukon
Great kind people, good work. Took a lot longer than thought though.
Thank you. Quality work and completed timely. Jim was great.
Great experience. They went above and beyond to make sure my vehicle was repaired to prevent accident condition.
I had a very helpful (and comforting) person handle the initial stuff. The updates were very helpful and thanks for finishing up earlier than estimated. It is nice driving my own car again and the work is fantastic. Thank you all.
Just a big thank you to Kris and the team!!! My Corvette looks perfect and like it never went through anything at all!
I loved the text notifications to track the process of things. Duane was very professionally and patient. Overall, my experience truly demonstrated exceptional service and care. In addition, Steve was very helpful and I appreciated his explanations. I am very thankful to all of the associates. So the ultimate question. Will I recommend Van Collision to family, friends, and colleagues? Absolutely! Peace and many blessings during this holiday season. Dr. G.
Please do not contact me with further questions. The first employee that I dealt with in between getting the estimate and getting the car fixed was very rude when I asked about when the loaner car would be available. I had gone 2-3 weeks with not having any idea when I could take my car in after getting the estimate. After receiving a voicemail from the Van Collision Center, I called back and asked a few questions during this call as to when the loaner car may be available. The man was very rude about not knowing leaving me frustrated and wanting to find another repair shop. Additionally, when we were trying to drop off we were told different things from different employees about who could drop off. This caused us to have to make two trips to the office in one day.
So promt and efficient. Also explained things well.
Excellent work and pleasant representatives to work with on the repairs
Brian **** and the entire team were terrific throughout the 3 week experience from the initial rental thru the delivery of the repaired vehicle. My wife is thrilled to have her truck bck!
VERY HAPPY WITH COMMUNICATION, TIME FRAME, AND QUALITY. I DO SEE SOEM OVER SPRAY AND MARKS ON THE BUMPER I WOULD LIKE FIXED
Excellent service: completed on schedule, kept me informed, available to discuss modifications to project. Receptionist and estimators professional , available and able to address questions
Vehicle Make : Volkswagen
The job was done as promised and the payment was as predicted! Great job!
Had to return back to shop for right head light not working and bad vibration and noise.
Slight variation in the color of the new paint from the rest of the car. Also, the gaps between the bumper and side panels are uneven.
Great job Van I cannot even see where the damage to my car happened
****) At pickup on Friday I discovered that the electric mirrors did not work. Your reply was "Oh, just swing it back by on Monday" Great, I've got to drive all the way back because your QC can't get it right. 2) There was trash left in the van that I had to clean up. 3) The power window on the damaged door side doesn't operate as it should. See #****. 4) There was a part left in the van and I'm wondering "Where the hell does this go"? 5) There was painters tape on the underside of the van. Not exactly what I was expecting.
Awesome Job. Under time frame, under estimate price. Bryan Kern was great keeping me informed. Would use them again.
Excellent communication with Taylor!
Great job! Brian stepped it up and it was appreciated.
Beat customer service and quality work!
Very professional. Would not trust anyone else to repair collision damage in the future!
Brian was great to work with.
Frelndly employees all around
We loved the continual updates via email. We could see all the progress that was being made. Bryan was very through, Our car was done before the expected completion date.
Yes. Text message updates were great!
Bryan and the team did a great job. They even filled my AC as a courtesy. Great service and job well done!
Great service! Thank you!
Brian did an amazing job meeting the deadline and keeping me informed every day my car was in for repair. He was professional and courteous. I had complete confidence in him and the repair team. I will definitely use this shop again and will recommend them to others. Alyssa R
Beautiful work Timely and great personnel especially the ladies at the front they're amazing oh and by the way the people at the rental car rental place they are great too thanks a lot Susan C
They did a great job and quickly too.
Awesome! The gentleman that ran point was incredible. He kept me in the loop everyday. Most importantly he delivered on everything he committed to. Throughly impressed.
Job well done! Bryan good to work with.
Nice work everyone did a great job. Brian Kern was terrific. Thank you all.
Vehicle Make : Volkswagen
Great place. Car looks great
Really appreciate being updated and professionalism of your staff.
Was faster than expected. Car looks great. Happy about warranty!
The communication was amazing and the prompt and courteous service is much appreciated.
They made me feel very comfortable as I had just moved to Arizona. I felt safe and felt that I was in good hands. Everything was explained to me and my car looks awesome! Thank you Van Collision.
It was a great experience for a hard time. Keep up the good work.
I have worked with Bryan twice now. Does a great job
Very professional, car was finished on time! Communication was excellent as well. Superior work.
I couldn't be more happier with the job. Thank You Van Chevrolet.
Entire staff was very helpful. Job well done
Bryan provided great customer service and frequent communication. The repair looks great.
Was nice getting text messages with updates.
Vehicle Make : Volkswagen
The entire staff was amazing and went above and beyond with customer service. I would recommend van collision to anyone :D
Kept informed through the entire process. Great workmanship. Thanks
I appreciated how clean the car was. the work looked great. the paint was perfect.
Great service ! Like the up dates
Thank you checking everything out.. The car looks great!!
Very friendly, supportive and high quality service. Needed a minor adjustment following the repairs which was done immediately. I have had Van Collision do several repairs over the years and they have been consistently great.
All your personel that I was in contact with, were very pleasant , helpful, and professional. I cant tell you how much I aporeciate your operation, and wont hesitate to recommend or use your services again . Thanks again .
The entire staff was friendly and helpful and we were kept informed of progress relating to the repairs. We couldn't be happier with the results. A very positive experience!
Great experience. Everything was easy and quick.
Nice experience. Second car to get fixed there in a matter of a couple of months. I liked the email updates. We got more communication with the 1st car than the 2nd. Really cool feedback built in.
Great customer service and outstanding work. Thanks!
Bryan Kern provided nothing but professional service with on-time promise of completion. Took the time to answer a menagerie of questions when I picked up the vehicle. Highly recommend working with Bryan at Van Collision.
Great service (Bryan was wonderful) - excellent repair job. Thanks so much!
Excellent service. Friendly, professional staff. Informed every step of the process.
I loved the emails I got about my truck well it was in the shop letting me know the status of my repairs.love the friendly service and I loved how you guys went out of your way to satisfy me as a customer I will recommend you guys to all my friends and I would like to thank Isaac for going out of his way you make me happy about my truck thank you all again
SERVICE depts. are excellent!!
Good communication, friendly staff, I felt like a valuable customer.
I will recommend you to anyone that asks, great service
My truck looks like new thank you for a job well done
Brian and Van Collision are the very best
The work completed looks great. Although there was an issue with parts availablility which seemed strange everything was done well. The added touch of taking care of the ding was very nice to sooth the delay.
Very prompt and professional service! I had never had to deal with car repairs in the past and was nervous about what the process entailed. Van collision made it seemless, it couldn't have been an easier process. The text message updates were awesome as my job is very busy and I can rarely take phone calls, It allowed me to know what was going on every step of the way.
The text updates are an excellent way to keep the customer informed. Everyone was very pleasant and very customer service oriented. I was very impressed with your service. Thank you, Jane Q
Fast and efficient very nice service great customer relations
I didn't even need to look at my vehicle before I paid the bill because this is my second experience with Van's and my first experience was so outstanding. Thank you for making it look like new again, both inside and out. And I was so happy to get a call that it would be done a whole day early. Thank you, thank you, thank you.
you guys are always great and you do a great job. We send many referrals to you and have never had any problems. Keep up the good work
Very, very pleased. Professional, concerned and friendly service. Steve went out if his way to ensure I was kept updated and satisfied.
They did a great job as far as I can see. Easy process and the staff was friendly and communicative. Thank you!
Steve and the crew did EVERYTHING to exceed my expectations. On time completion, highest quality and a very professional attitude in all that they did. I could not have asked for more...and a fair price on top of it!!! Steve did everything he said he would do...and more! THANKS, Van team!
It was a very pleasant experience. Mr Wilkins was very empathetic and an excellent person to deal with
Looks good, Steve Wilkins is easy to work with. Great Service!!!
Brian did a great job on my car. I would highly recommend Vans. they a pleasure to deal with. And the final cost came in less than the estimate.
Excellent work! My Corvette look like new! Very friendly staff and I was surprised how fast the repairs were done. I'll recommend VAN Collision to anyone who needs auto repairs!
Very smooth process start to finish. Probably spent 20 minutes total at the shop between 3 visits. Definitely a well organized and efficient business.
Excellent customer service! I was greeted by Brian and Steven who both looked at the damage to my car and explained what needed to be done. I was kept informed by Steven daily as to how the repairs were progressing. I was extremely pleased with the work that was done to my car. Brian came out to make sure I was happy with the work done on the car and the service I received from Van's. Steven went over the areas that were worked on and had my car running and cooled. I will use Van's again if ever necessary and recommend them to my friends.
Steve, the manager of Van collision center, made me feel like he was very sincere about repairing and taking care of my car. I am very particular with my car and I felt very confident that my car was in good hands.
The repair was done perfectly and he had my car looking like new for pickup.
I hope not to have a need for another repair but if so I know where to take my car. (Steve is the greatest and I will refer others to him)
Very friendly and did a great job that I can see on my car..
I was very pleased with the constant updates on the status of the repair and the fact that Mr. Steve Wilkens (?) personally called often on updates.
In addition, the car looks very nice. Of course I am not a mechanic, therefore I trust the integrity of the repair technicians.
Steve did a great job. Love him!!
Felt included in the whole process, appreciated being updated with the progress of my car. Thank you Van Collision Center!
Always attentive, collision team are skilled and helpful.
Terrific job! Didn't cut corners! The wax job looks amazing! ???? We are very pleased! Thank you and your team, Steve!!
Great device. Fair price. Steve is the best!
when I arrived I was told that because a number of unscheduled cars had come in they wouldn't be able to look at mine right away. (until the next day) what is the point to me scheduling repairs if someone can just show up and 'jump the line'. Whether this is what actually happened or not it gave me that impression
Vehicle Make : Mini Cooper
Customer service and repairs were top notch!
Bryan Kern was excellent and the updates were very helpful. Mark Hazelton
Excellent service with good follow-through on communication at each step.
All staff members were patient and communicative. Thank you!
Great Job! Steven was awesome to work with! Thanks!!!
Didn't expect to get my car back looking the way I first got it from the dealerahip. Steve did exactly what he said and comminicated with me and my parnter through the whole process. Best part I got it 4 days before I was suppose to :) Thank you Steve and team
Jim was amazingly helpful, and I would recommend him to anyone. He was up front, honest, and did his very best to give me the lowest price possible while also making my new car as good as new.
Appreciated the regular updates friendly staff and quality service. Would definitely recommend Van collision center
Perfect service and quality!
By far the best service I have experienced in the car repair industry.
Thank you the van looks great
One little paint chip spot they missed.but I don't want to be without my car for so long Courteous and good communication
Steve was great. Above and beyond in all areas. 10 stars!!
The repair process was approximately one month long and I had to keep the rental car longer than anticipated. The person I was working with was very poor on responding to emails as well as phone calls which prompted me to have to stop into the dealership on three occasions to find out the status. One of the visits he said he did not receive the email from me and while he was sitting at his computer he saw the email from the previous week. The paint job does not match the rest of the vehicle.
All of my other experiences here at this location have been phenomenal. This was a different State Farm representative this time around. In all my previous experiences I have dealt with the same State Farm agent. The agent this time around was friendly but failed on many levels with the most significant being communication as well as being up-front and honest. Hopefully you can pull his email account as it will reflect all of my attempts at contacting as well other things that had taken place.
I have always supported Van Chevy and have even custom ordered new vehicles from the dealership. This experience has me questioning whether or not to continue my service with them.
We were especially pleased with Steve Wilkins professionalism in taking us through the process at Van Collision Center. Everything he said would happen, happened to our satisfaction.
Thank you so much,
Will be returning in the near future to discuss questionable fit of bumper after it was repaired.
excellent work, pleasant people, on time
Car looks absolutely fantastic. Was not happy when I was expecting a done date of 6/3 at 4pm from emails every couple of weeks and wasn't done. Not a big deal and I am very thankful for the work Van Collision has done. Thank you!
The vehicle will be returned. The replaced front grill is not correct and quite frankly looks used. Paint chips or some kind of cementybrsidue across hood of car. Disappointed
Clean work and the car was spotless Thanks!!!
I noticed some vibrations since getting my vehicle back. I just have not had the time to have it addressed. How do I have this fixed? Please contact me at ****-****-xxxx
Vehicle Make : Volkswagen
Stephen Fait was awesome!
Taylor was great and so were the Enterprise team. Thanks!
Very good job. Can't tell car was ever damaged.
Stephen was awesome, great customer services .!!!
Steve Wilkns eas very professional. Answered all our questions. He is very knowledgeable and gave us the exact time our truck would be completed. Tbe truck looks amazing
Very good job and super quick!
This was the best experience I have ever had with a service team. They were a 10 in service, a 10 in quality and a 10 in courteousness. I will recommend this company to everyone I know. My car looks fantastic Thank you. Well done ????
Fantastic job, quality service and a great advisor. Steve did a fantastic job as always.
Thank you again!!!
Steve was a most responsive and helpful contact. He was conscientious and kind. He reported back with updates and kept my car repair on time so that it was completed before the weekend. Thanks to everyone involved. The car looks beautiful.
My experience with the entire team was great! in customer service, communication and speedy "recovery". Thank you for making a bad situation -a good situation. I loved how you fixed my car.
Steve Wilkins is the absolute best. He takes customer service to a new level. Steve worked with my schedule and couldn't have been more flexible.
Stephen Fait was terrific! Made me feel that I was in good hands and that everything would be taken care of, and it was. He explained everything in detail and was completely accessible throughout the process. He called when my car was ready and when I picked up reviewed all that had been done. He made it a great experience. All the staff at the reception desk were friendly and helpful as week. Thanks! Rich Newman
Everyone was super accommodating. Profesional service and repair. The body work was a symphony of style and love. My Car looked better than when I first bought it. And Jose Francisco Aguilera (Frank) is a service beast. And those guys in the shop eat,sleep,and breathe metalworking. I will never, ever take my car anywhere else.
you guys are awesome! this is the second time I've used you I will use you again.( hopefully I won't need to though)
The body repair looks fine but the parking sensors and backup camera aren't working.The front end wobbles and the tires make a howling noise.Have someone call me at ****-****-xxxx.To schedule getting it back to your shop to have this taken care of. Thanks BP
Excellent job. I would recommend Van to anyone needing some repair work done.
Stephen was friendly and helpful. The repair was minor but was done quickly and my car was cleaner when I got it back then when I dropped it off. Stephen made it so simple.