Repairs look great, but there were a couple of communication errors that marred my overall experience. My claim was initially handled with Nancy, but after the initial estimate I couldn't get her to return my calls.
Secondly, I didn't think that an external repair would involve an interior detailing; had I known that would have been done I would have declined the service. I loathe the slippery product applied to the interior of my car, and I was not happy to spend an hour of my time removing what I could of the product from the interior. And that's just the dash and front seats; I still have some time to spend on the back seats/ cargo area. I know that the detailing is an "extra touch" done to provide an excellent customer experience; I just wish someone had given me a heads up first.
Other than that everything was great. I appreciate the ease of obtaining and returning a rental car, as well as Josh's thorough and helpful service.
Everything looked good except they forgot to clean the inside windows. I cleaned them myself when I got home, but for $224 should have been done
Special thanks to Josh and the ladies at the front desk for their professional courtesy and expert help. I was treated Sia have come to find out I’m always treated at Tom Wood facilities, with respect, knowledge about the situation I’m dealing with, and updates as the repair process moves along. Thank you all for the excellent job and care you took with my car.
This whole process was made so smooth by the Tom Wood team. I was kept apprised of all changes, and was thrilled to have my vehicle repairs completed well ahead of schedule.
Vehicle Make : Land Rover
Delayed service lack of communication
Thanks to everyone who put forth the extra effort to deliver before the exstended due date.
The workmanship was excellent. I was very pleased with the professional performance and friendly attitude of all personnel we encountered.
Very professional job. Thanks!
Vehicle Make : Volkswagen
Great customer service too!
Very nice staff
Nancy and all other employees that I talked to were very polite and helpful. Thank you!
Please quit texting me!!!!!!
Communication great. Super helpful with moving our dates and times to accommodate family. Thanks Ashley!
It took a lot longer than expected, I was happy with the repair
Tom Wood Collision did an excellent job repairing my vehicle. The employees were very professional, accommodating, and pleasant.
Great communication throughout the entire process
Great experience...excellent, prompt and attentive service!
Professional, courteous service by Jared Williams. Kept in contact throughout the entire time my car was being repaired. Thank you.
Vehicle Make : Volkswagen
Nancy was fantastic keeping me informed all the way through the process even when our insurance wasn’t timely with responding.