Auto Collision Center Group

Very satisfied with the repairs in my CRV the body job looks amazing and paint customers survive was really good I had updated on my truck every day friendly staff

It was a horrible experience. Communication was severely lacking.

I was very please with the help with both the Enterprise car rental and the deductible issue with Geico Insurance. I was not happy with the finish of the work, as all edges and creases still had remainders of the polishing/buffing material .

Car came back with scrapes and scratches that were not there before. Also they said they were spending most of the day i picked up my car, cleaning and detailing, i got the car back FILTHY. Not to mention it took my car 5 months to get fixed no rental provided besides one month. I wouldnt go back, i came out with issues wrong with my car that wasnt there before i brought in.

Awesome job!!

Good experience

Excellent work I was very impressed. Thank you.

The entire team was just wonderful and professional! From Julia to Miguel, they had made the experience so smooth with the paperwork, rental car and the work done to it also. My car was done within the amount of estimate and I couldn’t be any more than happy and confident to have it worked on by this shop. The car came out like a brand new car!! Thank you again for the wonderful experience.

Excellent service

Thank you for your help!

There was a delay in my return date of the vehicle, but I appreciate how they informed me of everything. There were 3 concerns I had on the repairs, but the engineer understood my concerns and fixed them without difficulty or pressure. I appreciate the great work that was done.

Sorry for the late one team! But thank you so much. You guys went all out on my vehicle. From turning in my vehicle to picking it up everyone were so polite, respectful and concerned. It really put my mind to ease. Thank you again team! I really appreciate everything!!

It just took a long time. I now may need to bring my car back as it's been hit again but can't wait 3 months for repairs.

Take too long waste my time and messy in side my car

Best experience ever. Everyone was so kind and informative. They provided insight and updates along each step of the way. Customer service was particularly on point. Will be coming here moving forward for all repairs!

Keep the good works and total honesty to your customers.

I spoke with Raul many times after repeat issues with my vehicle not properly checked after says fixed and I picked it up. Like 2 weeks later the tire was supposed be repaired was going flat and Raul told me he didn’t have the key to remove the wheel? Wait you confirm my car is fixed but don’t tell me the wheel wasn’t fixed because you need a wheel key? So I’m driving dangerously? Then come back he checks it. I find the key like I’m the mechanic. It works but still issues with tire. Then I noticed a noise on the back wheel and cup holder tips removed. I contact him tells me they didn’t touch it he promises to contact insurance and call me back 3 times I call never called me back. I don’t recommend going to this shop ever quality job is not guaranteed. You need get you car fully inspected after coming from the shop! Fully

Thanks - appreciate the message. After I picked up the car Tuesday I drove home and parked. Used the car Wednesday - noted that the FOB Auto Unlock was not working on the drivers side and the side mirror adjustment was stuck as well. When I went to start it Thursday 6pm - nothing - battery was entirely drained. AAA came to jump it - successful but came Fri morning as well as they double booked. Guy on Friday morning was quite knowledgeable - fixed the window issue (drivers side button did not work for passenger side - but passenger side button worked) - it had to be reprogrammed. Said likely that instead of disconnecting the battery at the shop - ran the battery down while working on car OR created a short when putting doors back together and that ran out the battery. In any event - it was a brand new battery (Oct 7th) and he recommended asking for a replacement (my Dad confirmed this today - has good auto knowledge - unlike me) as for a battery to be completely run down - that does do damage.Back to my FOB problem - which I contacted your shop on Wednesday and was told it would take about 10 mins to fix and I could come by on Fri at 5:30 after dropping off my daughter at Cubberly for soccer. I showed up today and was told it was too close to closing and could I come back some other time. That kind of put me over the edge and I unloaded on the guy that was there. I get the car back with 2-3 things wrong and then I have to make time again to come and deal with this after wasting 2 hours with the battery and already having come to your shop to pick up my car back on the 24th (miscommunication) and wasting time then. This is a LOT of bad luck.

None

The repair took **** and half months to completion, over 2 weeks from estimated completion date. My car insurance only allowed **** month of car rental. There was a dent on the back lift door that was not repair.