The actual service work to my vehicle was fine. However, initial and inconsistent communication on the status on my vehicle was atrocious. My vehicle was assessed there for damages on February 4th and scheduled for repairs on February 12th. The paperwork provided indicated that it would be a 6 day job. My vehicle was finally ready for pickup on February 26, which is beyond the date printed. This delayed time frame has caused some hardship with my employer. For future references, if it’s a system issue or customer service/personnel issue, I would strongly suggest that this is corrected. I had many other good choices in shops to get my job done, but trusted Service King got this terrible experience. It shouldn’t be that I have to my insurance carrier to get them to help with getting things attended to.
I hope this survey is one that’s taken very seriously and not an automated one that’s just done after each visit.
2/27/2019
Teria G. VERIFIED CUSTOMER
Vehicle Make : Nissan
I would say I wasn’t completely satisfied because the communication in the first couple of days was nonexistent. I had to keep making several phone calls before there was any effective communication.
2/21/2019
Tracey W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Heather and the staff were awesome so very nice and my experience was very swift and pleasant...
2/16/2019
Denise P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I loved the phone calls I received every step of the way.
2/12/2019
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Nissan
I have always been happy with the service I received from Service King. The people there are always polite and very courteous to me. They always keep me informed about how the progress on my vehicle is coming along.
2/5/2019
Albert P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Courteous and professional service , very pleasant experience. I highly recommend
1/30/2019
Betty J. VERIFIED CUSTOMER
Vehicle Make : Cadillac
, I was told that my car was ready I pick it up only to find my headlight not working now I feel like I have to start all over again
1/20/2019
Lorenzo S. VERIFIED CUSTOMER
Vehicle Make : Toyota
What very please with the work I received very fast and clean work professionally done.
1/16/2019
James M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank-you!!!
1/12/2019
James D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair work was excellent. Customer service (Joseph Quick) was friendly, responsive and helpful. Overall time to complete work was excessive, however (Dec. 18-Jan. 11).
1/12/2019
Tammie W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service fast and very dependable
1/12/2019
Kimberly S. VERIFIED CUSTOMER
Vehicle Make : Buick
The service took longer than expected. When I picked up my car, there was a scratch on the piece that was supposed to have been repainted and my check engine light was on. There was due dligence in ensuring that the light had nothing to do with the wiring. I greatly appreciated that; however, I was told that ithe repainting would be taken care of. When I picked my car up, the representative had convienently left for the day. The next day I received a phone call thinking it was the representative. I missed the call and called back. He asked was everything ok. I told him that the scratch was still there. He stated that it was taken care of. I refused to be confrontational because I could clearly see that it had not. I will not be using their services again. The customer service is not conducive to my satisfaction. The overall work I would give a 4, the customer service ****.
1/8/2019
Fletcher B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your service King worker Heather was great. She kept me updated every step oft the process.I give her a (10)!!!!!!
1/6/2019
Kirby B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks
1/4/2019
David G. VERIFIED CUSTOMER
Vehicle Make : Kia
I enjoyed the experience of being served by professionals Car is just as it was when purchased.
1/3/2019
Natalie M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I’ve never experienced a dealership to be so caring I was notified daily and felt really good that I did get the best experience dealing with my car and would gladly recommend Service King to all my friends and family and when they gave me a completion date it was completely ready and the service team so nice and respectful thank you ????
12/29/2018
Charles A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Heather kept me informed during the process of repairing my vehicle and was very polite in satisfying me. Her professionalism will make me to refer my family and friends to Service King. Thanks for everything you did, Heather..