Rueben was an excellent service writer and advisor..the technicans,twin brothers im told,did an exceptional repair to my vehicle door at a fee lower than we initially anticipated ..SERVICE KING ROCKS IN THIS CASE...PROMPT SERVICE AS WELL
7/6/2015
Theresa R. VERIFIED CUSTOMER
Vehicle Make : Honda
Initial, I received several payment options available for 3rd party payment. This information changed at least 3 times before I dropped off my car for service. Although I appreciates the text updates, I received two sets of alerts. Both were conflicting information on my car's progress & completion date. A couple of days before my car was ready, I received inconsistent information on my car being ready. Four voicemails in one day, **** my was ready for pick up. 2 My car had a smudge & is not ready, my car will be ready by end of day & 4 my car is not ready. This was especially frustrating because I had to make arrangements for someone to drop me off. When I was checking out, my car had been paid in advance by third party. My total was less than estimated but there was no mention of how the credit to my account would be handled. I was being told goodbye so naturally I inquired before I left. Finally, the gas cap was not connected to my fuel door. I didn't realize it until it fell off while getting gas.
7/6/2015
Marlene H. VERIFIED CUSTOMER
Vehicle Make : Ford
Cameron **** was very helpful from the beginning to the end! I found some 'dirt' stains on the back of my middle seat (it lifts up and down) that I wasn't too happy about, but I cleaned it out with water and soap. There were also white marks on the inside of my passenger door panel that I didn't see until I drove off but it also came off with wipes. Other than that, they did a great job repairing the actual damage to my truck.
7/6/2015
James H. VERIFIED CUSTOMER
Vehicle Make : Subaru
I was very impressed that I received daily updates from Reuben Randle. He answered all my questions and was very friendly and professional.
7/2/2015
Brittyn W. VERIFIED CUSTOMER
Vehicle Make : Kia
Had a great experience leaving my car in Service Kings hands. My car was ready in a more than timely fashion and would recommend the shops services to anyone.
6/27/2015
Zsofia C. VERIFIED CUSTOMER
Vehicle Make : Toyota
It took two weeks to repair a simple rearend collision. I left for out of town before my car was ready.
6/26/2015
Gloria . VERIFIED CUSTOMER
Vehicle Make : Jeep
Pete made the experience fantastic and he made sure that my car wa perfect. That was truly appreciated!
6/26/2015
Jason R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, Reuben was awesome to work with!
6/25/2015
Craig B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks
6/25/2015
Alexis J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Reuben Randall was awesome! He took care of me from start to finish. Couldn't have asked for better. Thanks again!!
6/24/2015
Theresa M. VERIFIED CUSTOMER
Vehicle Make : GMC
Always been loyal to me and their services...if mistakes occur, Sevice King correct them...thank you again Sevice King...you're the best!!!! A special thanks to Elfrain Vigil...Galleria...for caring :-)
6/24/2015
James P. VERIFIED CUSTOMER
Vehicle Make : BMW
I think the Servuce King is well organized and customer satisfaction priority company. I am very happy with the service.
6/24/2015
Matt B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Communication made all the difference. It's great to stay "in the loop"
6/23/2015
Sharon L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I felt the job was very well done.
6/20/2015
Lorrin G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The entire team was incredible start to finish! They relieved so much stress and worry during what would have been a very stressful process. Everyone from the kind woman I spoke with over the phone to the coordinator that personally walked me back to my fixed car. I really appreciate everyone and everything they did for me and my car. Thank you!
6/20/2015
David M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great customer service
6/16/2015
Randy H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Cameron **** was very thorough and helpful during the repair process.
6/16/2015
Anna S. VERIFIED CUSTOMER
Vehicle Make : Nissan
The custumer service was an awesome experience. I will recommend all my friends and family.
6/15/2015
Greg Z. VERIFIED CUSTOMER
Vehicle Make : BMW
Petes the man! Great service and responsive
6/12/2015
Michael B. VERIFIED CUSTOMER
Vehicle Make : Honda
My service advisor provided excellent customer service and kept me updated through the whole process. Could not be more satisfied.