The customer service was excellent. Would recommend their services.
3/9/2019
Lucas F. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service from all the staff and truck looks great! Thanks for everything yall did. Shout out to to my advisor Terry Shea
3/4/2019
Erwin E. VERIFIED CUSTOMER
Vehicle Make : Nissan
Top shelf experience. Terry is the bomb!! The service he extended to me was absolutely great.His customer srvc was the best I've experienced in years.And on top of that his professionalism was so comforting. He had an answer for all my questions. Now throw in the fact that my car looks great, they even cleaned the inside,I am totally satisfied! Great job Service King!
2/27/2019
Leonard H. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service able and Judith lots of tremendous help
2/26/2019
Myra H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you!
2/24/2019
Trudy B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for a second successful repair experience! My driver’s side window did make a funky, air-leaking sound down the highwsy yesterday. I really appreciate all of you!!
2/24/2019
David B. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Excellent communication
2/20/2019
Pamela D. VERIFIED CUSTOMER
Vehicle Make : Nissan
The Service King team in Duncanville handled my repair with courtesy and professionalism. Whenever I made a call or sent a text message Julia would get back with me to answer my request. Once a determination had been made regarding the insurance coverage, I again could get an update as the repair work progressed.
The entire repair process was about six weeks in total, but when my Sentra was picked up on February 15, Oscar went over what the repair had entailed
2/18/2019
Erika F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very happy
2/14/2019
Carmela D. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service and updates on the progress of the repairs on my car.
2/9/2019
Reginald D. VERIFIED CUSTOMER
Vehicle Make : Kia
I just got my car back, but it looks great. I don't anticipate any issues.
2/7/2019
Isidro F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great attention and service, congratulations your are the best.
2/3/2019
Adarious M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The guy I worked with had great customer service
2/2/2019
Stephanie R. VERIFIED CUSTOMER
Vehicle Make : Nissan
When I got my car in the AM, after leaving, I realized the window buttons did not work..I took it back, got it fixed and left, then the same day...AFTER the window buttons being fixed my locks didnt work. Brought my car back the NEXT day and now **** of my window buttons doesn't work fully. There were no issues with any of this prior to me leaving my car with you guys in the first place!
2/1/2019
Cheryl J. VERIFIED CUSTOMER
Vehicle Make : Ford
Collision repair was good. However, the paint job was not good and has to be done over. When I took my vehicle back to Service King the next day after picking it up, no one came out to talk with me about my concern regarding the paint job. Instead, the receptionist told me the service manager looked out of a window at my vehicle and said “it’s obvious” the paint was not matched properly. I find this HORRIBLE attention to customer service. AT LEAST come out and speak with your customer face to face.
Secondly, since the service manger could see through a window that the paint job was “obvious” (ly) not right, why couldn’t Mr. Terry Shea see that when he (supposedly) inspected my vehicle before releasing it to me initially.
Being that I’m a retired Allstate employee, I hope Service King does not provide this lack of attention to other Allstate customers. Hindsight is 20/20. I should have taken my vehicle to a Ford dealership for repair. Right now Service king is not king or even queen of painting.
1/31/2019
Kristopher P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Terry was great. Appreciate him keeping me updated
1/25/2019
Eric S. VERIFIED CUSTOMER
Vehicle Make : Kia
The guys were very good about keeping me updated on the status of my car and I really appreciate that. Terry was extremely professional and courteous, he made me feel as if my car was in good hands.
1/25/2019
Roshanda W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I would like to thank the whole team for doing such and great job and working so fast with my vehicle. They are the best
1/24/2019
Tyrone S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kept me informed
1/19/2019
Mendy G. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very happy to be able to bring my truck to have repaired I believe all repairs are good. The only thing that's not done is a will was not ordered in time and it delayed my repair two or three days. I suggested that they put the spare on as a temporary fix so I can have my truck back and that took an extra day because I thought the other wheel was coming in and did not. I received numerous text messages that my truck was done and it was not that's the only thing that really was messed up.