Have to go back because repairs were satisfactorily conpleted the first time.
5/4/2022
Bruce M. VERIFIED CUSTOMER
Vehicle Make : Lexus
The body shop needs someone responsible for quality control before vehicles are delivered to customers.
5/1/2022
David G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Slow feedback. Many unreturned calls.
2/24/2022
Paula B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was good
2/6/2022
Genevieve R. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Good communication
2/3/2022
Granville P. VERIFIED CUSTOMER
Vehicle Make : Toyota
No sure if I have to wait to wash my car after the painting? Thanks for everything.
Granville P
1/15/2022
Cheryl B. VERIFIED CUSTOMER
Vehicle Make : Honda
The work that was done on the car were excellent. So the tactician deserves a big thank-you. However the delays, lack of communication with the office staff, and amount of time it took (**** month) were bad and expensive for me because insurance stopped paying for the rental car after so many delays.
1/14/2022
Kathy B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job
1/12/2022
Sam O. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service. Friendly staff
12/23/2021
Michael C. VERIFIED CUSTOMER
Vehicle Make : Ford
Took to long, **** month. Could have been a shorter time.
11/12/2021
Dionne F. VERIFIED CUSTOMER
Vehicle Make : Honda
When I picked up my car the doors did not open with the key fob and there was a scuff mark on my car rhat wasn’t on it when I dropped it off. I was told it was there but it must have been moved after I parked it in front of the door of the shop because I did not have that white scuff mark on my black Honda. Og course, I would have noticed that.
11/7/2021
Theresa K. VERIFIED CUSTOMER
Vehicle Make : Honda
I felt your service was excellent and a very helpful and friendly staff. I will highly recommend your services.
10/18/2021
Rebecca H. VERIFIED CUSTOMER
Vehicle Make : Ford
My car was not fixed correct. The body parts don't line up. I have dents on the side of my car that wasn't there before the accident that Ford claims was not from the accident. There for insurance wouldn't pay to have it repaired. If Ford would have done a better job they would have found a connection with the dents.very disappointed in the body shop.
8/14/2021
Charles W. VERIFIED CUSTOMER
Vehicle Make : Ford
Great People
Great service
7/23/2021
Emily G. VERIFIED CUSTOMER
Vehicle Make : Honda
I submitted a very detailed customer survey last week including specifics of our misfortune at Roundtree. Repair was promised to be completed on 2 separate occasions and was not. Communication was never initiated by Roundtree unless we probed for information or prompted insurance representative to do so. Even though our vehicle was on shop premises for 30 days. The lack of transparency and communication failures resulted in an unprecedented degree of inconvenience and frustration. Our vehicle was only sent here at the discretion of Honda of Lake City, where it was purchased and it still warrantied. However, this experience has tarnished our trust in both businesses.
7/15/2021
Rhudine V. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent workl. We are always treatedtr
so nice by the staff.
7/8/2021
George W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great emloyees
6/12/2021
Monica S. VERIFIED CUSTOMER
Vehicle Make : Nissan
exceptional job. would highly reccomend
6/11/2021
Sharon P. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was polite and helpful.
6/2/2021
Lesa R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was great. I will most definitely go back and will recommend them to friends and family