The biggest thing we like other than the fact that the job was done pretty much on schedule was the regular updates we received via text keeping us updated on the progress.
We also very much appreciate the effort to save us some money by repairing part of a headlight rather than replacing it. Especially when they called us to come down, look at the options and let us choose which way to go.
12/21/2019
LACY 4356803225. VERIFIED CUSTOMER
Vehicle Make : GMC
Fantastic job on our truck! Looks brand new. Thank you!
12/21/2019
CAL G. VERIFIED CUSTOMER
Vehicle Make : DODGE
It’s perfect! Very professional team, it was finished faster than we anticipated!
Thank You Newby Team!
12/18/2019
GAYLE C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
My truck looks and drives beautifully. Thank you for taking care of every detail, keeping me informed, and being so courteous and thoughtful. GREAT customer service????????
12/13/2019
ALDON C. VERIFIED CUSTOMER
Vehicle Make : BMW
It starts with the first impression of a very clean and organized office. How can you fault the friendliness of a knowledgeable staff? The quote was receive within an hour of going over the damage. Probably, the best is the texts keeping you up to the minute with the progress of your cars repair.
Finish product is what you expect. So satisfied.
ALDON C
12/11/2019
KRIS H. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Nice Man who took care of me
11/23/2019
HOLLY P. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The repair looks great and the techs are all super nice and helpful. The receptionist Julie was on a couple of occasions and in person grumpy and rude about making appointments. I had hoped it was just the first time I called, but she was that way in person and again to make a follow up appointment. It’s hard when everyone else there is so kind and helpful to have someone so inconsiderate and unkind over the phone.
11/22/2019
JOHN M. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Got my truck back when expected. Very friendly and courteous and my truck looked brand new inside and out. Thank you
11/20/2019
DOREEN T. VERIFIED CUSTOMER
Vehicle Make : Buick
Well done
11/14/2019
KATHLEEN A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great people and experience
11/9/2019
GAIL J. VERIFIED CUSTOMER
Vehicle Make : BUICK
You guys are the best!! Thank you so much for repairing my car so quickly! You had it all cleaned and shiny when I picked it up???? And special Thank you, to Fred I appreciate the fact that you came out and made sure I was happy. GAIL J
11/7/2019
Susan G. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
The service was conveniently coordinated with the rental service. And the work was finished earlier than their schedule. Greatly appreciated the helpful personnel and texted updates.
11/5/2019
SHELLIANN B. VERIFIED CUSTOMER
Vehicle Make : FORD
I appreciated the updates on the progress of the repairs.
11/5/2019
BRENT B. VERIFIED CUSTOMER
Vehicle Make : DODGE
The truck looks like new again, your repairs look first rate.
11/1/2019
ALVERTA G. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Really, everything was perfect from checking in, the estimate, mail letting me know the advancement of the work, to the finished vehicle. It looks so nice and thanks for cleaning it up. We will certainly recommend Newby to our friends.
10/24/2019
GEORGE C. VERIFIED CUSTOMER
Vehicle Make : FORD
Very professional as always and always informed us of what was happening with our vehicle.
10/24/2019
AUSTIN J. VERIFIED CUSTOMER
Vehicle Make : MAZDA
Ahead of time I made the shop aware of all the areas that were damaged and still when the vehicle was picked up all damage was not repaired.
10/24/2019
JAMES H. VERIFIED CUSTOMER
Vehicle Make : HONDA
Quality service in a timely fashion. Thanks!
10/24/2019
TOM H. VERIFIED CUSTOMER
Vehicle Make : BUICK
On time and it looks great!
10/15/2019
TAMRA C. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
My first experience there was the feeling and and sense of family. Kurt is kind, thoughtful and I have complete trust in him. He went above and beyond in customer service and truly made me feel like family. The beautiful lady at the front (I'm sorry I can't remember her name at the moment) was kind, friendly, and also went above and beyond calling Enterprise to get me a ride. Everyone there made sure I was cared for and that my cutest car was in tip top shape and back to brand new. I've heard a lot of good things about Newby Collision and I'm glad I decided to trust them with my car. I've never had a more pleasant and enjoyable experience when dealing with a car accident. It made the whole ordeal of having my brand new car beat up actually a really cool experience. What other company can really say that? I see you all as heros.