Gainesville GMC Collision Center

Great job

My son’s car was repaired after a minor traffic accident, which required replacement of driver’s door and fender skins. I finally got the chance to see the work this afternoon, and it looks great! Can’t tell there was any damage whatsoever. Nice job!

From start to finish I received exceptional service! My technician was organized and knowledgeable and gave me the assurance I was in good hands. They had my car done in less than 72 hours! They did a great job! I am very happy that Geico is contracted with Gainesville Buick GMC so if I ever need them in the future I will have confidence that I’ll be well taken care of.

Travis was awesome on making sure my car was done even though my schedule is hectic he made sure it got done in the short time i had to be there...awesome service!!

Mike was a great help and communicated with me throughout the process. I'm happy to have been able to be serviced through Gainesville Collision.

My car came in over the Labor Day holiday. For over a month I was lied to about the progress on my car by the advisor assigned me my car. I'd call and get an 'update'. That particular update was that the "suspension was done and all that was left was to paint". Then call the General Manager to clarify something since my advisor was unavailable. At that time I found out the car had almost ALL the work left to be done, and it had already been 4 weeks!!! The GM said it still needed suspension work, body shop, glass and paint. I called for an update again, was told by the advisor that "all we have to do is get the glass in and test drive it, the glass is being put in today". That was Tuesday, for frame of reference. On Friday we were told that the glass was in, but it still needed to be reassembled, and test driven. I was SO ANGRY. Don't lie to me about the progress of my car. You had the car for about 6 weeks and as far as I can tell, the first 3 weeks, not one **** thing I was told about the progress of my car was accurate, in fact, it seems no one started working on it until just 3 weeks ago! The LYING seriously eroded my confidence in this place. The LACK of COMMUNICATION seriously damaged any possibility of obtaining a good review. Had I NOT BEEN STRANDED IN GAINESVILLE, I ABSOLUTELY WOULD HAVE REFUSED TO HAVE MY CAR AT THEIR LOT, OR IN THEIR GARAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AS I had no other choice, I feel they totally took advantage of my insurance, my time, my money, my insurance's money, my trust, and any ability to have any amount of "Good Faith". I RECOMMEND YOU NOT GO HERE FOR ANYTHING. ALL THEY DO IS LIE. I HAVE CALLED USAA and filed complaints with them also. I have posted a poor review on YELP, Google, and FB. I have reported this to the BBB. NOT ONE **** TIME DID ANYONE APOLOGIZE to ME OR MAKE IT RIGHT. SERIOUSLY, THIS PLACE ****.

Everyone was very helpful and great to work with!

I think with anyone who is getting there vehicle repair. The number one thing is being kept in the loop of what's going on during the process. Job well done. Thanks

I found Some issues with the car under the hood where the battery cover was still cracked an screws was messing an the corner where the windshield wipers lay is cut an open i sent Pictures to USAA after i tried To call gmc collision center but it was after hours

Awesome experience!!

Great service

You guys did a fantastic job fixing my wife’s suv in a timely manner. You also kept us up-to-date through the texting service so we could update our rental.

Great job

I have used your service two times in the past with complete satisfaction that is way this time also I wanted this department to work on my car this time.

Mike is the best!!! He made my experience the best I have ever had!

Mike was great. The staff is very courteous and professional. The body work was perfect. We are completely satisfied.

Mike Swinehart was excellent. He kept my informed regarding my repair. Thanks so much Kathie Sanders

It looks beautiful.

OUTSTANDING SERVICE !! Mike Swineheart led me through the process and estimated the time -perfect. All work done as expected, no issues and everyone was courteous and helpful. Recommend them anytime

I was very pleased with the work done on my car. You would never know that my car had an accident. The car was returned in excellent condition. Thank you for a job well done!!!