Doug was incredible during a long time of errors on everyone but Herb's. Thank you all for being so helpful.
7/12/2017
Kathryn M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Right bulb is out
Wheel lock is missing
Windshield is whistling periodically.
I will be back in on Monday.
7/1/2017
Arie R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Unprofessional and dirty job
Extremely poor customer service
6/23/2017
William M. VERIFIED CUSTOMER
Vehicle Make : Nissan
We are happy that the repair made the car look as good as new!
6/15/2017
Grant C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jessica did a great job of keeping me informed of progress. However, the after repair inspection & quality control process was not completed properly. I will need to bring the vehicle back in for a couple of issues. Example: Leaking water into rear hatch.
6/4/2017
Kiddist H. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you for keeping me updated with your progress
6/1/2017
Bradley F. VERIFIED CUSTOMER
Vehicle Make : Ford
Truck looked great!
5/31/2017
Gilley E. VERIFIED CUSTOMER
Vehicle Make : Ford
Herbs is yhe only nody shop in the dallas area that would ever use. They have done work on a couple of cars for me. They do a great job and are an honest business. They won't take advantage of their customers.
5/25/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff is professional and the work was done quickly. Also, good communication
5/17/2017
David L. VERIFIED CUSTOMER
Vehicle Make : Ford
Great experience
4/25/2017
Melvin T. VERIFIED CUSTOMER
Vehicle Make : GMC
The initial quote was wrong but was corrected. Then a part was discontinued and that portion of the repair is still incomplete but my insurance has paid for the repair!! I was told that my insurance would be reimbursing me then my insurance said Herb"s is reimbursing me. I'm a bit confused. One thing I'm not confused about is the bad customer experience and customer mistreat!!
4/24/2017
Robert R. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repairs were outstanding! The customer service was a bit lacking. I requested a quote on additional repairs. I received the quote on the day I was to pick up my car. This not the only support issue.
4/1/2017
Christophe F. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Tim and all his fellow employees are great to work with. Always available to answer any concerns regarding repair of vehicle. My Cadillac looks like new! Fabulous job!! Jessica and Ashlee sent emails to keep me informed. My thanks to everyone involved!
3/31/2017
Zachary H. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone is fantastic. Very friendly and courteous. I was pleasantly surprised with how quick the turn around time was.
3/24/2017
Miranda T. VERIFIED CUSTOMER
Vehicle Make : Honda
Wonderful Job! Very pleased with the repairs.
3/24/2017
Mario R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I have always been very happy with Herbs professionalism
when it comes to repairing my cars. You have always
Done right by me, thank you!!!
3/3/2017
Shirley B. VERIFIED CUSTOMER
Vehicle Make : Ford
My car looked great!!. I as very pleased.
3/1/2017
Gayle R. VERIFIED CUSTOMER
Vehicle Make : Mazda
I enjoyed how quickly the service was on my car, the updates regularly and such a quick drop off/pick up process. Thank you! And the car looks great!
2/25/2017
Terry H. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent follow up and updates on the car status. Staff was very friendly.
Car really look good.
2/23/2017
Edward M. VERIFIED CUSTOMER
Vehicle Make : Nissan
I remember why we stopped using Herb's before, you where about 200-300 more than the price we received from another approved repair shop. The only reason we brought here was you were closer to my work.