I was told that the replaced front bumper could not be put back in perfect alignment. Jolene was difficult to work with.
11/15/2017
Timothy M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My car had issues with the rear door not opening and left front window seal.Drives door speaker stopped working after repairs as well.
11/8/2017
Toby Y. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Work was completed sooner than expected and my car looks like a new car again
11/3/2017
Jerry H. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job
10/27/2017
Megan M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The $500 insurance deductible was charged to my daughter's credit card. The USAA insurance claim clearly waived this fee. She had to call Herb's to obtain a credit to her account after receiving her car and leaving the lot.
10/12/2017
Janira P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Keep up the good job!
10/12/2017
Stephen A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
It was so easy!! You took care of all the hard parts- insurance calls and rental car. You made it where all I had to do was take car in and pick it up. Early!! You kept me updated and also the rental car updated. Thanks
9/30/2017
David H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repair work was great, communication was timely and helpful. Car was completed a day ahead of schedule and super clean. Thank you very much!
9/29/2017
Angelo T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Migel kept me posted on every detail of the process. That makes a big difference when things don't go exactly as planned.
9/26/2017
Alan K. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent work done on my car. I was regular kept up to date with e-mails.
9/26/2017
Kason K. VERIFIED CUSTOMER
Vehicle Make : Ford
The entire process was handled with professionalism and great customer service. Herb's kept me in the loop at every step, which I appreciated. My Ford looks brand new!! A specialist even got the stubborn black tar off the undercarriage. That's going above and beyond, and I couldn't be happier!
9/23/2017
Brad P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The job turned out well but the communication was sparse, and sometimes inaccurate.
9/14/2017
George T. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service
9/9/2017
Tammy C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Communication by text about progress was helpful
9/2/2017
**** S. VERIFIED CUSTOMER
Vehicle Make : Honda
I will need to bring my CRV back for more work. The moulding that was repaired is coming loose.
8/27/2017
Floyd D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
As always Herbs personal were great! The repair to my car was perfect!
7/28/2017
Dennis C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thanks for updates and timely service
7/22/2017
Clayton R. VERIFIED CUSTOMER
Vehicle Make : Ford
Work was good, as usual. Parts delivery was a bit slow, but otherwise a great experience.
7/22/2017
Toni K. VERIFIED CUSTOMER
Vehicle Make : Nissan
First the appt schedule got mixed up and I thought it was cancelled since I got an email that said my appt had been denied instead of switch to another person. Then when I went to pick it up I had to have them fix scratches that were still very obviously not taken care of.
7/15/2017
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The trunk cargo net was not re-assembled in my Hyundai Elantra. The hardware to reattach the cargo net was not installed as part of a rear bumper assembly replacement.