I am a long time customer and as always, you guys are great!
8/1/2018
Richard W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Jesse did a great job keeping me informed as to status of repair. Tech who repaired the vehicle did a fantastic job removing all hail dents. Second best part about having Herbs repair vehicle...car is spotless when returned.
8/1/2018
Stephen And. VERIFIED CUSTOMER
Vehicle Make : Nissan
Had very good communications with Frank, and best I can tell all the needed work was completed.
7/31/2018
Charles H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Herb’s made it so easy to get my car fixed. From Ashley at Enterprise to Matt and Jesse, the service was a 10 out of 10. In a day where customer service is many times forgotten, Herb’s knocked it out of the park. Please thank those I mentioned above.
7/31/2018
Philip B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great experience!! Wonderful people working there! I highly recommend you to friends. We are always well taken care of! Thank you!!!
7/28/2018
Charles P. VERIFIED CUSTOMER
Vehicle Make : Honda
Fantastic job. Very professional and a great team. I would highly recommend to all my friends.
7/26/2018
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Ford
Faster than expected. Everything looks great.
7/26/2018
Donald B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Excellent high quality job! Matt is great to work with. Very convenient to have State Farm adjuster in the building & really nice to have Enterprise Rent Car on site as well. Top ratings all the way around! Thanks, Matt
7/25/2018
Thuy N. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looked practically brand new! It looked fantastic. Everyone there worked quickly and thoroughly.
7/25/2018
Mia P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
First impressions are lasting and unfortunately Frank did not make a good impression with me. The reason for my return to this location was solely based on my experience with Jesse. I think it is unfortunate the Herb's best practice is to make you work with a specific analyst vs who you request. What difference does it make if they are all cross trained to perform the same functions and the revenues stay within Herb's. Just a recommendation if you would like to retain a client base where your customer service satisfaction scores matter.
Another disappointment was the lack of proactive outreach. I had to reachout to get a status even after USAA sent the estimate details. Then I had to reach out again to understand if my vehicle was ready to be picked up. Ultimately, if this is the best practice of this Herb's I will not recommend to my network and would hope the aforementioned recommendation would be considered as a recommendation to transform the Plano location specifically since this is the only location where I have been serviced. SERVICE SELLS all day EVERYDAY!
7/20/2018
Rachel G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent service! I was amazed at how quickly my Lexus was repaired. I enjoyed receiving regular updates on the car. This was very helpful so you were not left wondering. Experience was outstanding.
7/17/2018
Joshua K. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was helpful and kept me updated about the status of my car. The repairs were excellent and my car looks brand new.
7/17/2018
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Frank Gonzalez was amazing! He is a true professional who embodies creating an exceptional customer experience. My experience was seamless, easy and timely. The work done to my car is immaculate. I will definitely recommend this body shop to anyone who needs this type of work. Job well done!
7/15/2018
James P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Always thinking about the customer.
A well thought out process start to finish.
7/13/2018
Gary F. VERIFIED CUSTOMER
Vehicle Make : Mazda
Frank **** did an excellent job of coordinating the repair which was better than new. Car wS finished a head of time and cleaned inside and out. Very impressive work.
7/12/2018
Nicole H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service and quality workmanship on the repairs to my vehicle.
7/7/2018
Wm T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Professional
6/28/2018
Laureen N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Once the insurance company got everything sent over the rest of the process was seamless and fast. The car was even cleaned inside and out as a complimentary service!