They did an awesome job and kept me informed daily. Very friendly and professional
4/26/2019
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and nice auto work!
4/19/2019
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Abra is great service as always!!
4/13/2019
Sarah C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was frustrated that my vehicle took more than a day to fix when it wasn’t communicated that way to me, but you made it all better and then some by coming in extra early the next day so I could take it to work that day. Thank you!!
4/9/2019
Cort S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job on repair
3/29/2019
Lekeisha H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My vehicle looks better than when I purchased it
3/28/2019
Joan M. VERIFIED CUSTOMER
Vehicle Make : Buick
My car was done earlier than expected and right on the money as far as the estimate. The staff was friendly and extremely helpful! Thank you!
3/28/2019
Mitchell M. VERIFIED CUSTOMER
Vehicle Make : Ford
My 17 yr old son lives in Cedar Rapids and plays hockey for the RoughRiders while I live in Ohio. He was the one who took car to you guys. We were very pleased of how courteous the staff was to him and me on the phone. They did a great job and in my opinion went above the call of duty to make sure we were taking good care of...Huge thanks to all we talked to and dealt with.
3/22/2019
Robert G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for excellent service from the entire team of Abra. The texting service I got every day to notify me of the status of my Suburban was great. It allows the customer to have peace of mind without calling and bothering the shop about the status of their vehicle. Thank you for vacuuming the inside because I know my son left it very dirty!!
3/22/2019
Leroy B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Thank you to the whole staff. They did excellent work on our car. Keep up the good work!
3/21/2019
Douglas S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs very well done. Took longer then I thought it would
3/16/2019
Carol S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great work, thank you!
3/1/2019
Carrie H. VERIFIED CUSTOMER
Vehicle Make : Volvo
It took weeks for an estimate to be completed.
I was lied to about where my vehicle was.
I was not contacted about the status of my car for a month.
My key was lost. I was told I was called, but I had no missed calls or voice messages. No text messages, e-mails, or letters were sent.
It took 3.5 months for my car to be completed.
The list goes on, but those are the main points...
3/1/2019
Rebecca D. VERIFIED CUSTOMER
Vehicle Make : Toyota
They kept me informed as to the status throughout the process. When the car was returned they had detailed it inside and out. Wonderful people to work with!
3/1/2019
Denice M. VERIFIED CUSTOMER
Vehicle Make : GMC
I was told 3-5 days. It took 16 days. I was not given updates. I had to call. My daughter put a complaint to corporate and they said they would reply in 48 hours,we are still waiting for a response.it took many calls. Had I just been kept updated I wouldn't be so upset. Had I known it would be so long I could have made arrangements.after many complaints and arguing then they became nice, kept me posted and gave me a loaner.everytime I called I got different days it would be ready.
2/27/2019
Tim J. VERIFIED CUSTOMER
Vehicle Make : Kia
Thanks. Vehicle looks great!
2/26/2019
Tom O. VERIFIED CUSTOMER
Vehicle Make : BMW
I enjoyed the text updates and communication from staff. Very professional and accommodating. Would use them and recommend them to others.
2/26/2019
Anne M. VERIFIED CUSTOMER
Vehicle Make : Honda
Scott and the team was very friendly and courteous. The project took a little longer than planned but we were kept in the loop. Thank you for your attention to the little and big details. We were very happy with the service!