Margaret, Lisa, Bruce and Robin and the whole crew provide incredible customer service !!!
Ms Charlona S
12/21/2018
William T. VERIFIED CUSTOMER
Vehicle Make : Audi
Great customer service from start to finish by Bruce and all the staff. Car was ready earlier than projected too. Nice clean and organized shop. Vehicle repairs were outstanding. I would definitely recommend this business to others.
12/19/2018
Nikki Mason. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Although I would rather not have had to experience an accident, the customer service I received was outstanding. The follow up, patience, and can-do attitude exceeded my expectations. Every single employee that I encountered had the same level of superior service. To say that I’m impressed is an understatement. I hope I don’t need your services again, however, I will forever recommend you to anyone that does.
12/15/2018
Loveann B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everyone there was very attentive and friendly. My car was treated like it was important to not only me but to them as well, if I ever need anything fixed again I know I will send it to them. USAA has made a good decision in trusting Osteens Auto Body and I could have asked for a better experience. Thank you for the fast and great work on my car.
12/15/2018
Sheryl T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you so much for taking care of my new Mazda. Everyone is very nice. I will refer Osteens to others for any auto body work they may need.
12/14/2018
Simon P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I had a great experience. Bruce kept me updated all through the process and I couldn’t have asked a better result!
12/12/2018
Diana H. VERIFIED CUSTOMER
Vehicle Make : Toyota
So glad I. He led your client feedback and comments. Your service and ease of doing business are above the rest.
12/12/2018
Irwin R. VERIFIED CUSTOMER
Vehicle Make : Acura
Good job. Very pleased with repairs. Super quality. Thanks
12/9/2018
Candi B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great customer service by Bruce and everyone we had contact with!
12/8/2018
Steve H. VERIFIED CUSTOMER
Vehicle Make : Tesla
Excellent service, great communication, very professional. Pricing was not cheap but fair. Highly recommend
12/7/2018
Clemens M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Margaret was really great to deal with. Smart and knowledgeable.
11/20/2018
Nancy L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Fabulous service. Great work. Only place to get out Lexus repaired. Thanks.
11/18/2018
Doris B. VERIFIED CUSTOMER
Vehicle Make : Honda
This was a great experience. Excellent service. I will definetly recommend them to all of my family and friends
11/17/2018
Barbara E. VERIFIED CUSTOMER
Vehicle Make : Lexus
I did not receive updates or return phone calls from Lisa. She was also not warm and friendly. Once I got Jennifer the customer service improved but it was late in the process. My GEICO rep shared with me also that he did not receive information or calls back from Lisa and his customer service also improved when Jennifer took over. In addition, I had specifically requested George to paint my car as that is who my friend, Seth Agnew, from technical dimensions recommended. I was very clear about who I wanted to paint my car with Lisa and she supposedly wrote it down, but George is not the one that painted my car. Another disappointment! Due to the above, I would not be a recommendation for your company.????
11/12/2018
Bhagirath B. VERIFIED CUSTOMER
Vehicle Make : Tesla
So far the job on the car looks good. The disappointing part is it took too long for such a small job even after making an appointment after the parts were in. Also, very disappointing for not accepting AMEX credit card.
11/8/2018
Margaret G. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent customer service!! Very impressed with attention to detail, would highly recommend to others in need of body work. Thank you
11/6/2018
Raymond M. VERIFIED CUSTOMER
Vehicle Make : Nissan
They did a great job on the repairs. In fact, we cannot tell it was ever involved in an accident. Please let the technicians know how much we appreciate their expertise and the car was so very clean when we picked it up. Thanks to you all!
11/6/2018
Gabriel B. VERIFIED CUSTOMER
Vehicle Make : Tesla
Friendly staff. But very poor communication and followup.
11/2/2018
Matthew K. VERIFIED CUSTOMER
Vehicle Make : Tesla
Awesome service. 10/10 would recommend
11/2/2018
Glenda R. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Wonderful service, work etc but the ladies on the desk were 1000%. That was not a misprint, I meant a thousand ! Thank you