Hendrick Collision Center South

Todd Beaver, kept in contact with me during the whole process. The work was done fast and looks great. If I ever have any more issues I will be using hendrick collision center.

The vehicle was so clean.. thank you.

When the insurance company recommended company couldn't repair the Tesla, Hendrick got the assignment from Allstate. Apparently Hendrick called me and left a message, but the message didn't make it to my phone for 9 days, and no one called again, or sent a text message, so the car just sat in limbo for 9 days. Eventually, because of the over-all stall, I ended up having to fly to my special operations reunion and rent a car, it was a significant cost. I requested some additional body repair at my own expense, since paint was required, I thought $1800 to repair two dings on one panel was way steep, but I just wanted it done and ready when I got off my plane in Charlotte. Since I wasn't going to be back for a couple weeks, I told Todd they could move the car back in the queue and take care of customers that needed their car sooner. The body shop didn't follow Todd's instructions and only fixed one of the dings on the hatch lid and the new paint around the headlight was scraped down to primer during reassembly. Since the car wasn't ready once I got back from Vegas, I had to rent a car and come back in 48 hours. Todd comped the price of the rental off the "out of pocket" repair, but the experience cost me an extra day including getting out of Charlotte in Friday afternoon traffic. Overall, the lack of follow-up and attention to detail cost me at least $1500, denied me the ability to visit friends at planned stops in the Florida Panhandle, Galveston Island and Oklahoma on the cross country legs and a couple of days productivity on a real estate parcel sub-divide I am finishing up. No one person did anything drastically bad, but there were places where quality wasn't up to snuff and follow through wasn't there. I still don't have the "DUAL MOTOR" trim decal for the hatch lid. I asked Todd if I could get the scuffed Wheels that were replaced so I could start building a set of wheels for winter tires. He said they'd been thrown away immediately. You could go a long way toward making this right by finding me a set of straight but cosmetically damaged wheels.

We appreciate professionalism, attention to detail, delivering on time as promised, and the overall positive and polite atmosphere during stressful time. Brett A. Was especially helpful. Thank you

They kept me updated on the repairs.

The repair looks great and appears to have been done according to Subaru standards both for what can be seen and not seen.

Completely satisfied - great communication too!

Jason did a great job answering any questions or concerns. He kept us informed with a regular update and that was very important. Good team work. All professional. Brenda Eller Richard M

My car looks and drives brand new. Thank you!

The staff was very helpful and patient. I appreciated the way Jason took the time to review the needed repairs and address all my concerns and questions. The car looked fantastic when the work was completed.

The Tesla’s camera does not work, since we picked it up. Also, there is now a crack in the windshield, that was not there originally. When we received the car back, the Tesla emblem was missing. When we asked about it, it was determined that it was on the front seat and had to be re-attached. Finally, we were not receiving any updates about the process of the repair, unless we reached out to get updates.

I'm satisfied.

A job well done. Thank you for making it so easy

I liked that all people was friendly both on the phone and when I met them.

Excellent repairs on my husband’s truck!. Can’t even tell it was in an accident.

Too long to get appointment and too long to fix it while there. Actual repairs were well done.

John assisted through out the process and service was done very well.

Ben Reeves and the front desk staff delivered superior customer service skills and my vehicle was repaired to my satisfaction.

Many thanks to Jason Livingston! He is a valuable asset to your organization!

Not sure tailgates is closing properly