Car repair looks to have been expertly completed and communication between repair facility and vehicle owner was great with two exceptions: ****.) car repair was originally to take two days and on the third day the vehicle owner had to call to check status and was informed that additional parts were required and repair completion date would be delayed significantly. Since I origionlly opted for no rental car this change in pick up date was crucial. 2.) upon cometion of vehicle repairs (now on the third promised pick up date the vehicle owner had to call to find out car was ready as no attemt to contact the owner was made (and it was after 1200 in the afternoon. In both instances letting the vehicle owner know of the change in status was necessary yet I was kept in the dark.
4/3/2015
William A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you...super folks.
3/26/2015
Deena A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you for the wonderful customer service I have received. I was kept up to date with repairs. I had quick turn around time with getting my car back. I appreciate the great service you provide. Thank you
3/26/2015
Elizabeth W. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for asking for feedback. The staff were professional & informative. The repairs were completed in a timely manner.
However, the job itself is not 100%. A minor dent remains in area of impact, buffing is not seamless, & the decal matter could have been resolved at the time of scheduling if I'd been informed the original decal could not be replicated.
Thanks,
Elizabeth W
3/22/2015
Dawn W. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
My car looked brand new again! I appreciate Paul and his team for putting in the work and effort to fix my car. Thank you again!!
3/19/2015
Barry C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Excellent follow-up and communication. East to work with and coordinated well with USAA. Appreciated the ride to get my car. Excellent customer service.
3/14/2015
Debra/henry N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Keep up the good work
3/13/2015
Kelly B. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looks great and I loved the email updates! Paul was fantastic
3/13/2015
Cloyd O. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Very helpful and did work in very timely manner
3/11/2015
Josh B. VERIFIED CUSTOMER
Vehicle Make : Honda
It was fantastic!
3/11/2015
Charles C. VERIFIED CUSTOMER
Vehicle Make : Honda
From what I can see the job was done very well. The parts that were damaged look like they are brand new.
3/10/2015
Wanda B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The complete experience was very pleasant. The team kept in constant contact with us letting us know the status of our truck repair. We like that. We didn't have to wonder what was going on.
Then on the day my husband and I picked up the truck, we were checked out in a timely manner and received a personal thank you and warm hand-shake from one of the Hendrick team members.
Now that's old-fashioned, excellent customer service! We really don't hope to see you in the future due to any accidents with our vehicle BUT if so, we know we will be in good hands and I don't mean with 'ALLSTATE'! (smile) Take care.
3/10/2015
Cord B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
You guys did an amazing job! You even rehung my stuffed animal! Very impressed!!
3/9/2015
Lawrence N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service. Very nice work done on the repairs of my vehicle. Extremely courteous staff. I could not be happier.
3/8/2015
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The damage to my vehicle's was in front bumper which I was pleased with but upon returning home and walking behind my car there is a huges scratch in the too of my trunk which was NOT there when I dropped off my vehicle. I have photos and will be dropping off my vechicle Monday morning and expect this to be repaired.
Michele Chase
3/7/2015
Glowyn R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Thank you for making this process so easy and unstressful. The repairs look great!
3/7/2015
Candace C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looked great.
3/6/2015
Jonathan P. VERIFIED CUSTOMER
Vehicle Make : Ford
Absolutely flawless experience,from start to finish.
3/5/2015
Jamie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything looked great on the car..The color matched up real well..Good job!!