Car looks great, but text messages said car would be ready on 9/25 but wasn’t. No one called even though txt said someone would. I called the next day and was told car would be ready by eod. Made arrangements to pick car up 9/25, was inconvenienced.
9/28/2019
Bettina H. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Hendrick Collision turned our sad situation into a good experience. We picked up our car today and we are very pleased. From the beginning to the end, Hendrick Collision gave us a day by day progress report on our car. Everybody was very friendly and professional and we would definitely recommend Hendrick Collision to anyone looking for a job well done!!
9/28/2019
Andrea B. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Everyone was very professional and did an excellent job!
9/27/2019
CHRISTIAN E. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
There are some employee(s) that are truly representative of there employer and I find one of those in your company - Stern Lynch. Stern demonstrated above and beyond customer service to me and he showed great concern to my need. Stern was easy to talk to and he listened very attentively and responds very positively. Stern simply cares for his customers and their needs I could not have asked for anything better under my situation, Stern is a man of integrity and a rare breed in in our business environment today.
Thank you Stern.
Christian.
9/25/2019
JEROME K. VERIFIED CUSTOMER
Vehicle Make : HONDA
The people I talked to were extremely friendly, helpful and professional. I received consistent updates on the status of my repairs and they fixed my car in a few days. Great experience!!
9/22/2019
CATHY F. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Great job. Like new
9/20/2019
CHRISTOPHER H. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Very satisfied with the work. The only question is when I turned the car in it was at half full. When I got it back it was at ****/4 tank. Why is that?
9/16/2019
JENNIFER A. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
The entire process, from estimate to repair, was seamless. Price was reasonable, the appointment date was met, vehicle returned when promised looking as good as new. Completely satisfied with service.
9/13/2019
JOHN R. VERIFIED CUSTOMER
Vehicle Make : HONDA
When I picked up my vehicle, the car would not crank as it did before. It appears my car was left on without the engine running and drained my battery. I also noticed the paint on the front of my hood has chipped Mark's that was not there when I dropped it off. I need both issues resolved. I sent an email to both estimators this evening detailing my concerns. Sincerely,
JOHN R
9/11/2019
ONDRA F. VERIFIED CUSTOMER
Vehicle Make : HONDA
Car looked great except it had bird droppings all over it...a car wash should have been applied
9/10/2019
VICTORIA S. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Deanna Stallings was our point of contact with Hendrick Collision. She was responsive, friendly and compassionate with my daughter who had her first accident. Thanks to her for the wonderful customer service and many thanks to the technician for a quality repair.
9/9/2019
Victoria P. VERIFIED CUSTOMER
Vehicle Make : JEEP
Everyone I interacted with was very friendly and helpful. This was my third time bringing my Jeep to you guys--I feel like I need to start sending a Christmas card. Of the whole accident/insurance/repair process, dealing with the team at Hendrick was the least stressful part.
9/9/2019
**** R. VERIFIED CUSTOMER
Vehicle Make : BMW
Seamless from start to end. Michael Bell made the process easy and enjoyable. And the car was cleaned inside and out better than most detailing places. Excellent customer service all around!!!
9/6/2019
TIM A. VERIFIED CUSTOMER
Vehicle Make : NISSAN
The service was great and it was very convenient that there was a rental car place right on the premises
9/5/2019
Laura D. VERIFIED CUSTOMER
Vehicle Make : BMW
Service is superb and Mike Bell is wonderful to work with and most importantly takes time for you! The experience Is pleasant, informative, updates regularly and everyone is so lovely!
8/29/2019
CHARISSA C. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great job
8/28/2019
LUIS A. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Yes, a job well done! Great customer service from the beginning to finish.
8/24/2019
Jason D. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great service, great repair job, knew what to expect at every step, interactions with employees were always great, I felt valued as a customer, having enterprise in the building even made the rental easy and seamless.
8/23/2019
Joe H. VERIFIED CUSTOMER
Vehicle Make : HONDA
Was kept informed with status of repairs, and the result was excellent