The hail damage to my Trax was repaired and it looks like new again. :-)
3/28/2024
Angela D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The end result was to have my vehicle properly repaired by trusted body shop/technicians. My driver door still does not close correctly 100% however not enough for me to take more time off work to get it “tweaked” again.
Clearer & nicer toned communication from the body shop or even a text throughout the process would have been greatly appreciated and comforting.
I was able to speak with a manager, TJ, albeit he was not the body shop manager, he was very professional and helpful.
Not saying it was a horrible experience but also not saying it was great and I am 100% satisfied.
3/15/2024
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Subaru
My vehicles body work looked great and really appreciated the interior cleaning you provided.
3/14/2024
Pamela B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you,the job was well done, I will be coming here from now on.
3/11/2024
Michael B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We waited to long to get my car Fixed! 1day less than a month!! The parts were forgot to be ordered ! I had to call and remind them to order the parts!! And they had to put a recycled headlight on my new Car! The work was very good, but the timely manner that it took from the time I got the estimate was not satisfactory!! Probably will not be returning for body work at Al Serra
2/16/2024
Jerry R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
excellent service
1/5/2024
Karen P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Looks great
12/10/2023
Prezza L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate the people who worked on my car. Job well done.
10/25/2023
Louvella M. VERIFIED CUSTOMER
Vehicle Make : Honda
Service experience was great from beginning to end!!!
8/6/2023
J C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Fast and efficient
5/27/2023
Richard F. VERIFIED CUSTOMER
Vehicle Make : Jeep
I will recommend Al Serra to anyone thanks for the good job
5/22/2023
Janet M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Staff were highly professional and responsive. Really great to work with!
2/27/2023
Vollie H. VERIFIED CUSTOMER
Vehicle Make : Jeep
You had my jeep , I thought to long, and I had to call to get an update for a reason in the long delay. Eventually I received some communication. Everyone I dealt with was kind and the job was done very well.
1/30/2023
Nobuko C. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The job was well done. Thank you.
I have a comment. In this case, I had to wait two weeks to get an estimate. It was a way too long waiting period. While I appreciate your efforts, there must be some room to improve this process.
1/21/2023
Norman I. VERIFIED CUSTOMER
Vehicle Make : Jeep
Was told vehicle was ready for delivery; upon inspection the door jam work was not completed and I had to wait another 4 days for work to be completed
1/6/2023
James K. VERIFIED CUSTOMER
Vehicle Make : Ram
It was done ahead of time and clean with no defects
11/27/2022
John M. VERIFIED CUSTOMER
Vehicle Make : GMC
No end in sight. Waiting for a tailpipe. Then it might take another 3 weeks. I even had to pay my $500.00 deductable without a finished job.
11/20/2022
Clyde S. VERIFIED CUSTOMER
Vehicle Make : Honda
Just call me
10/30/2022
Hannah C. VERIFIED CUSTOMER
Vehicle Make : Honda
Poor communication throughout entire process. Not entirely satisfied with repairs done. Missing key fob also.
8/31/2022
Marcia C. VERIFIED CUSTOMER
Vehicle Make : Honda
Repair did not bring ny car to the same functionality as before the car accident. I asked for further work and was denied.