Service King Converse

I was not satisfied due to the fact that upon picking up my vehicle, and after your workers are supposed to diligently check the quality of my vehicle there was a crack in my windshield that wasn’t there when brought in. This is very disappointing seeing as how my vehicle was there for a month and they missed something like this.

This was the first time we used Service King. We are very picky about our vehicles and we will not deal with disrespectful employees. From the first call to schedule our appointment to picking up our truck when the work was completed we had nothing but very friendly, professional and very knowledgeable employees who were patient and was happy to answer all our questions. We loved the text messages that updated us on the status of our vehicle. We never had to call to get an idea on when our vehicle was going to be ready. To our surprise, our vehicle was done a day early. We enjoyed going into the office and having friendly conversations with all the employees that were even conversations about everyday life and family. It really felt like a family atmosphere at the Converse location. All the employees seemed to enjoy working there. It showed thru their demeanor. My husband does body work and paint himself on his classic Corvette and other vehicles we own. He is very good at restoring vehicles. When he looked at the work Service King did he was very pleased at the quality work that was performed. He had no complaints and said we will only use Service King for any future needs we may have. We have already been referring our family and friends to Service King. Thank you for the pleasant experience we had at this difficult time. Dusty and Denise K

10

Danny was awesome. He kept me in the loop. When I showed up to pick up my car, as per a generated email that is was ready, Danny offered to stay late just to make sure I could get my car that afternoon. He did a great job in overall communication and really seemed to care about my well being and happiness with the company. If I ever need a body shop again, I will return to Service King because of Danny's awesome support.

Received cl at 5:30 p.m. Friday that vehicle is ready for pickup. Went Saturday morning and tail pipes misaligned, hatchback does not close automatically - it did before vehicle was left in your possession. Dirty footprints left behind inside vehicle. Pointed issues out to Matt. Left vehicle with Matt. I am still in Enterprise loaner car.

I have never received better service and results, updates and satisfaction than I have with the repair of my Sequoia. I am thankful to Danny and all the associates for every effort they put forth in making sure I was informed and satisfied at every stage of the repair. A thousand thanks. Dan Creedon

No notifications that the repair would take a week more than initially reported

Your service was great from start to finish! Thank you!

Danny was awesome, great energy and enthusiasm for his job. Is a great advocate for the customer and his customer experience knows no bounds. He was both knowledgeable and professional in all interactions.

Service King was very professional. My car was completed on the date and time they said it would be ready. The paperwork was explained thoroughly. Service King customer service is what it should be--other businesses could learn a lot by observing them. Thank you Service King.

Megan was very professional and helpful and Daniel educated me in the process and most important he sent me alerts as per the progress... Great staff great experience.

Yes the car repair was a job well done from Mike, the intake personnel of my vehicle, the general manager, John Sursa, the mechanics, and the front office were all very polite and knowledgeable! My vehicle was repaired and clean when they brought it to me. The Service King over in Converse, Texas does an excellent Job! Thanks

I appreciated the regular status updates I got from the text messages.

Everything from start to finish was taken care of in an outstanding and timely matter. 100 Kudos for our service rep Daniel at Service King #317, Converse, TX

Excellent work

Excellent customer service that exceeded my expectations, and a job well done. I had even left a few small things in the rental, and they were secured for me before returning. Thank you for a great experience!

My experience with Service King has been admirable. I can say your communication overall was top notch I was kept informed every step of progress made on my car which took the worry away from me. Danny was my technician and he took very good care to make me feel at ease through the whole experience. I would definitely recommend Service King to my friends.

I was constantly updated on the status of my vehicle repair with a projected completion date. My vehicle repair was completed ahead of the projected date.

Customer service was great! Danny kept me informed and was always available to answer any questions. The craftsmanship was superb! Robert made my car look better than before. I highly recommend this location of Service King. Thanks!

Everybody in that company were very friendly and well mannered. Their expertise in work performance is highly commendable. I will refer any family member or friend to them in the future.