Schoonover Bodyworks, Inc.

I appreciate the work. It was done on time and each day I received an update on the progress. You also went a little extra at no expense to me. That little bit goes a long way towards acknowledging you apprecieate your customers. Thanks

Yes, You made a very irritating fender bender the best experience it could have been. You also cleaned up the inside as well as the outside of my car so it is in much better shape now than before I had the fender bender.

Tom and Nikki are very easy to work with. The repair seems to have been done well - except for the unpainted bumper trim pieces. Now fixed.

The work that was done on my car was very good. However,the problem was the way the cost of the work was communicated with me. When I came to pick up the care, I was very surprised at the cost that was shared with me.When was told that I had to pay for the bill before for the work would be done, this surprised me. I do not recall being told that I was paying for half of the bill. I understood I was paying the whole thing. When I received the bill, there was a receipt stapled to it with the amount of 366.94. I was not aware of all of the other sheets attached, so I did not look further. The actual bill was in the middle of the second sheet. I did not see that until I returned home with the car. When I came to pick up the car, the receptionist gave me the bill with the total amount -733.20. I told her, this is the wrong bill because I charged this bill on my credit card for 366.94. Her response was, "Oh, you paid for only half of it." I waa not told nor did I understand that I was only paying half of the bill. I have never paid half of the bill before hand and I have always known before the work is done, what the totl cost is that is due when the work is done. I worked with Tom Nolan in this matter. He appears to be a very fine man, is very personable and relates well with the public. He understands his work and what needs to be done. However, all of the facts have to be shared with the cusotomer in a way that is understood. I think he is a wonderful man and is a credit to your business, but he failed on the most importan part of the deal, being sure that I understood everything including the total cost before I left. To communicate, it is necessary that everyone is on the same "sheet of music". So this happens, the one in charge has to check all areas where it could go wrong. Your payment method policy is not common at all. Norman A

Very accommodating service and the car looks great

Appreciate being kept informed both by text and by telephone. Car looks like new!

A Big Thank You to all who worked on my truck and to Tom Nolan who kept me in the loop the whole time. I appreciate all their time and energy into making this a pleasurable experience..

Tom is 100% professional, caring, and has exemplary expertise and dedication to the customer. There was one small thing that needs to be fixed from the accident and Tom reassured me it will be taken care of when I bring the car back. Hopefully not, but if I need collision repair or know anyone that does in the future, I would refer them to Tom @ Schoonover. Your company has definitely withstood the test of time! Clearly the evidence is in the quality of the work and customer collaboration. Thank you.

everything went well. Bob and Marlene Rink

We have used Schoonover's for years - wouldn't take our cars anywhere else!

I was constantly kept in touch with the progress of my car. Very professional. Outstanding work, done with a guarantee.

You do excellant work and a great job of keeping your clients informed about their vehicles progress. Thankyou!

Love that you clean the car inside and out!

Thank you Nikki!

Mike and his staff helped me through a bad experience and were so helpful that I will certainly be back if I should ever need body work again.

Please see my earlier e-mail - YOU ARE A CLASS ACT!!!! Carol M

very good job as always.

I feel that I can drop my car off and let you worry about dealing with repairs, insurance and car rental. I'm treated with courtesy and the atmosphere is pleasant. What more could I ask for?

As before when you worked on my vehicle, I was quite pleased with the detail process and the only question I had was quickly taken care of by Dan. I even bought another gift certificate as a gift. Thank You

My car looks absolutely beautiful! Tom was incredibly friendly and pleasant to work with. Hopefully I won't need any collision repairs in the future, but if I do I will definitely be back to your shop.