I got my car back earlier than estimated time frame. I love that they text me every day telling me the progress of my car.
11/4/2017
Sonia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went great, I especially appreciated Jennifer's updates on every step of the process. Her customer service skills are top notch!
10/25/2017
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Omar was great in assisting me
10/14/2017
Gerwin Indra. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thanks
10/14/2017
Gordon K. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Professional, courteous, responsive and authentic.
10/11/2017
Anthony P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job well done and a lot sooner than expected Your staff is exceptionally attentive and courteous
9/15/2017
Mark B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good service and fast
8/22/2017
R. Lee. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job, communication was excellent! Thank you, Lee & Leo LaPlante
8/15/2017
Patricia R. VERIFIED CUSTOMER
Vehicle Make : BMW
I would highly recommend Cooks Collision in Westlake Village. Their staff is very professional with a personal touch and they are very efficient. The work is excellent. I couldn't be happier with this place!!
8/15/2017
Marc K. VERIFIED CUSTOMER
Vehicle Make : Acura
Great communication throughout the process. Thank you.
8/15/2017
Eleanor J. VERIFIED CUSTOMER
Vehicle Make : BMW
Very professional, couldn't asked for a better treatment. Jennifer was awesome, she kept me abreast of what was going on and went the extra mile to ensure everything was done correctly and on time. In my book she's a 10
6/23/2017
Natalie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was more than satisfied. This was the best experience I have ever had with car repair. Jennifer was amazingly helpful and my car looked like new when I picked it up....and it was finished four days ahead of schedule. I will be recommending
Cooks to my friends. I couldn't be more pleased and impressed by the high level of professionalism and customer care.
4/12/2017
Malika B. VERIFIED CUSTOMER
Vehicle Make : Honda
Crystal and Jennifer were very friendly, helpful, and kept me informed. I also felt that Cooks worked to keep cost down.
4/11/2017
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
You guys are outstanding. Few businesses in any industry operate as efficiently and professionally as Cooks Collision. Jennifer was a pleasure to work with and provided me with updates during every step of the process. I never once had to call to ask how my car was coming along. Awesome.
And your work is every bit as good as your service. My car looks brand new. All the body panels are placed perfectly and the paint matches flawlessly.
Having worked in the car business for many years, I can almost always spot repair work. However, not in this case. Had I not been in the car when it was hit, I'd never know any workg was done.
5 Stars out of 5, only because 6 stars out of 5 isn't an option. I'll be spreading the word to friends and around the internet.
Thanks again!
4/1/2017
William F. VERIFIED CUSTOMER
Vehicle Make : Toyota
When we picked up our car it was running. We drove approximately ****-2 miles and stopped for dinner. 30 minutes we go back in the car to drive home and the battery was completely dead. We had to have the car jumped. When jumping the car my husband noticed the battery had not been properly reconnected. I assumed you took the battery out due to the repair. We attempted to contact Chris at the Westlake repair shop to discuss the matter with him and he has not returned our call. Very thankful that we had jumper cables with us and I was not out in the car alone/after dark needing to have the car jumped. Seems to be a simple detail that was missed but impacted our satisfaction with the process. Seems odd that you would be so proud of your "lite detail" that is provided but do not properly reinstall the battery an essential to keep the car going!
3/28/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything went very smoothly with no hassels. Repairs look great.
3/24/2017
Lezlie R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service and customer care.
3/1/2017
Frank D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Cooks Collision is a "CLASS" operation.
I wish I could have had such caring employees
during my business days. Keep up the good work.
2/23/2017
Aricia H. VERIFIED CUSTOMER
Vehicle Make : Volvo
Jennifer is super sweet and efficient. She was patient with me and I appreciate that very much. Omar was a big help also!
2/16/2017
Rebecca Z. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Cooks Collision delivered on all promises. That exceeded our expectations.