The staff at Cook's Collision were reassuring from the start. They took control of the situation and arranging the tow, and keeping us updated on their progress. We thank you very much.
Tarik and Nena Najdawi
9/6/2017
Jonathan G. VERIFIED CUSTOMER
Vehicle Make : Honda
Maha provided very good recommendations to make the process easier. Very pleased overall
9/5/2017
Raul C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding service, great staff and most important time of completion on target 100%!
I hope i never need repairs again but if i do I know where to go now.
Thank you.
8/24/2017
Rubi M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone at Cooks Collision was helpful and informative. They answered each of my questions with patience. I truly appreciate the service they provided.
Thank you Maha and Caroline.
8/24/2017
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Vehicle will have to be returned for areas missed during paint. In addition, vehicle was on day-by-day delays due to multiple parts not arriving on time; this is understandable, except when the first delay occurred I was informed that it was for the one and only part that was missing.
8/18/2017
John C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service
Kept us informed about how the repair was prgressing
Recommend most highly
8/10/2017
Aarti G. VERIFIED CUSTOMER
Vehicle Make : Acura
Incomplete repairs
Not timely
8/2/2017
Annette A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had great communication from everyone I encountered at cook's especially Alfonso. I got email updates every day about the status of my car. My car was ready ahead of schedule.
7/29/2017
Marco G. VERIFIED CUSTOMER
Vehicle Make : Buick
Yes" I want to say thank you! So much for your teams professionalism and superior service, I can't began to say how well I was treated by every one at Cooks Collision, Your body repair team did such a superior job on my Buick Enclave, Also Cherie Ochoa was very outstanding in keeping me informed and making everything so easy to understand and openness about any questions I had. Thank you again for an outstanding experience.
7/28/2017
Jeff M. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
We have already discussed the repair issues. I will be stopping by after July 30th for a followup.
Thanks
7/26/2017
Jim G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repair was fine. Updates are not accurate so are not helpful.
7/21/2017
Jimmie C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Everything was handled professionally by Sherie and Carolyn. This is a testament to the staff at cook's San Carlos. They even went out of their way to work with the insurance company agents on my behalf to sort out a messy rental car situation while my vehicle was getting repaired.
7/20/2017
Erik O. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great work, would recommend
7/15/2017
Jeff G. VERIFIED CUSTOMER
Vehicle Make : Toyota
It did not seem like the car was ready for pick up. The front license plate and the bracket were not installed and sitting on the floor of the car. A sticker was left on the inside of the windshield. A rubber piece of trim between the right front fender and the hood is peeling off.
6/29/2017
Jacqueline C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Communications regarding updates, additional repairs necessary and arrangements for picking up the vehicle were not satisfactory.
6/27/2017
Ronald H. VERIFIED CUSTOMER
Vehicle Make : Volvo
It was a delight to work with Maha, and despite several delays in completing the work, they appear to have been in the interest of ensuring that quality work was done.
I did say to Maha, and I will repeat it here, that the dual system of keeping me informed about the repair schedule -- as between Cooks and USAA -- was frequently contradictory and very frustrating. I would encourage your colleagues to find some way to align the updating messages.
6/24/2017
June V. VERIFIED CUSTOMER
Vehicle Make : Honda
Cherie, was wonderful! She was very sensitive and caring.She is definitely an asset employee for Cooks Collision in Redwood City. Please tell her for me that I will recommend Cooks Collision to anyone I meet or know who need auto damage repair.She is an A plus employee for sure! June V
6/22/2017
Allison S. VERIFIED CUSTOMER
Vehicle Make : Scion
Thanks Alfonso and the lovely lady at the front desk who talked me off a ledge after my accident. Great communication, care, compassion, and follow up!! I hope to not have to return but will 100% if needed. Best customer service!
6/20/2017
King L. VERIFIED CUSTOMER
Vehicle Make : Toyota
You either low **** estimate and pad it later, or you are poor with your estimate. It was just a paint job. There was no mechanical problems. With your reputation and experience, how can you claim you had to do some clear coat that was missed in the original estimate and charge more?