Aaron was a pleasure to work with; great communication, and always kept us updated on the progress. Our vehicle came back looking like new! Would definitely recommend.
9/9/2016
Robert L. VERIFIED CUSTOMER
Vehicle Make : Honda
Outstanding staff, I received my initial call and was impressed with there profesionalism and politness.I was greeted with smiles and and felt very comfortable/welcome from the start as I entered the door. The estimate was clearly explained, I loved the texts explaining the time line on how my van was coming along. A+ rating for thee work and the staff.
9/2/2016
Luis V. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service. I appreciated updates regarding the progress of my car's repair. That is a good resource.
8/30/2016
Saleena A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every single different person that I spoke to over the phone was very nice, friendly, and helpful. Thanks Cooks Collision! ?????
8/27/2016
Michael T. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything went smoothly. The only thing I have to complain about was the length it took. Other than that I was highly satisfied with your service.
8/24/2016
Claire F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent customer experience! I appreciated the daily text updates which is a great way to stay in touch with the progress. Staff was helpful, kind and very pleasant to work with. I will highly recommend your shop for any repair needs.
8/18/2016
Brian C. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent paint and body work. As good or better than new!
8/16/2016
Alejandra A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Aaron, Cel, Johnny and Nathan did an extraordinary job at making my vehicle look even better than it's original condition. Completely applaud their remarkable work!
8/16/2016
Edgar G. VERIFIED CUSTOMER
Vehicle Make : Audi
Great customer service from this shop. They kept m informed the whole time and did an amazing job with their work. Finished right in time from what they quoted. Highly recommended.
8/12/2016
Voltaire V. VERIFIED CUSTOMER
Vehicle Make : Porsche
I've experienced dealing with different repair facilities in the area. This is by far the most professional team I've ever dealt with. From the moment I contacted them initially on the phone, to the office reception staff, the estimator, the courtesy shuttle driver to the car rental company, and the periodic updates from Stephanie- what a pleasant experience. Thank you.
8/11/2016
George B. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very impressed with Cooks Collision of Fairfield, CA. The repairs (dent removal) were made to perfection. Stephanie Hahn, Estimator, was excellent to work with and kept me well informed of the progress of the repair. The job was completed within three days, an expedititious turnaround given the amount of work they had to do. I would not hesitate to recommend them to anyone needing a car repair.
8/6/2016
Samantha W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I'm a repeat customer. I am always satisfied with my experience, but this time I am beyond satisfied with the service I received. I didn't exist the work to be done so quickly and with such great customer service! Hopefully I don't need to return, but if I do, I know I can count on great service!
8/6/2016
David R. VERIFIED CUSTOMER
Vehicle Make : Nissan
very professional company with great employees.
Thank You
8/5/2016
Maria R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything was great I got my car sooner than I thought I was going to get it fixed so I am so happy with there's service and every one was really helpful and friendly
7/30/2016
Mario B. VERIFIED CUSTOMER
Vehicle Make : Ford
I can't thank you guys enough for all of your hard work, I appreciate the updates and the attention to detail. If anyone I know has an issue with their car you guys will definitely be the first ones I will suggest. Your professionalism and ability to go above and beyond for a customer truly is one of a kind.
7/29/2016
Gloria M. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was a really good service i love my car it's just like new again thanks to Cooks Collision
7/22/2016
Raul P. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good job, so far everything is working well.. Thank you :)
6/8/2016
Virginia B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Have had my car at Cooks several times. The reason I come back is for the people, the service, the quality of the work you do. I recommend you to friends and family too. You are the best.
5/21/2016
Tranquilino H. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was exceptional, I had updates sent to me at a very resonance pace. I would like to thank you for putting your customers satisfaction at the fore front of your business, this has been a perfect ending to an otherwise stressful situation.