Justin was amazing. He was thorough, great at communicating with me, my car was delivered sooner than anticipated and everything was perfect. Definitely a satisfied customer. Oh and thanks for the coffee! That was an unexpected treat.
7/19/2018
Vicke C. VERIFIED CUSTOMER
Vehicle Make : BMW
Justin was professional and thorough. He went above and beyond to keep me informed and even had my car done earlier than quoted. A great experience.
7/13/2018
Robert W. VERIFIED CUSTOMER
Vehicle Make : BMW
Great customer service and repair.
7/3/2018
Arthur S. VERIFIED CUSTOMER
Vehicle Make : Scion
Your service was terrific and your employees are outstanding. Travis was so thoughtful, polite and completely honest about anything I would ask him.. You are very fortunate to have him as an employee. And the young man that ran the shuttle for me to go home and then to come get me to get my car was one of the nicest young men I have ever seen. He was so polite and such a gentlemen. Again, you are very fortunate to have him as an employee
6/22/2018
Joy W. VERIFIED CUSTOMER
Vehicle Make : Ford
Staff was very helpful and courteous!!
6/20/2018
Youri B. VERIFIED CUSTOMER
Vehicle Make : Toyota
They are very responsive and update the repair process bith email and phome call. I also like thorough explanation. I only drove 2days so I don't know repair is well done but I am sure that they will handle right away which is more imporant.
6/19/2018
Ed G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dana was very helpful and kept me informed.
6/4/2018
John W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Extremely efficient, communicated in every aspect. Very kind and caring staff.
6/2/2018
W F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic job and service. Thanks.
5/25/2018
Karen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It amazes me how they can make a car look new again. Great service, great results, happy customer. Than you!
5/19/2018
Richard H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dana Zelenka, our estimator, was a wonderful contact. She responded to all my requests in a very timely and courteous manner. Her assistance helped me convince my “super senior father” that repairs were being accomplished as quickly as possible on a car which had received a significant amount of damage. You are privileged to have her as an employee.
5/19/2018
John C. VERIFIED CUSTOMER
Vehicle Make : Audi
Communications were timely and thorough. Very professional and friendly.
5/1/2018
Audry G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job!
4/19/2018
Michele E. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Dana went the extra mile for us and did an excellent job.
4/18/2018
Jason P. VERIFIED CUSTOMER
Vehicle Make : Ford
We have used Cooks for several vehicles. Always very happy with the outcome and the customer service
4/17/2018
Mark C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very helpful and considerate. It was an easy experience and went smoothly. Much appreciated.
4/16/2018
Leroy G. VERIFIED CUSTOMER
Vehicle Make : Acura
Cooks was very professional and Travis kept us informed of what was going on. Thank you, L. Gallardo
4/8/2018
Richard L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I liked receiving the text updates. They were very helpful.
3/31/2018
**** H. VERIFIED CUSTOMER
Vehicle Make : Ford
Truck looks great and is driving great! Thanks so much
3/31/2018
Mary B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent experience. Pleasant, organized, professional.
Thanks for turning an irritating situation into a pleasant one. Thanks for an awesome experience!!