The car looks terrific - better than when I dropped it off. Communication throughout the entire process was great. Car was finished earlier than anticipated. I liked the email updates. Andrea made the whole process easier. Thank you.
It can be hard leaving the shop - if cars are parked on the Ashby side, then you have to reverse onto traffic in Claremont, which isn't so much fun.
12/7/2017
Lamont C. VERIFIED CUSTOMER
Vehicle Make : BMW
Andrea was amazing. I was able to squeeze in for an estimate appointment the same day I called. The day of the repair was easy to drop off, and the car was done a day early. Overall I couldn't have been happier with the service and support.
Thanks,
Lamont C
12/3/2017
Susanne G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Alan continues to be very helpful, professional, caring, and takes excellent care of me and my car. Melvin is very patient, caring, kind, and also takes excellent care of me and my car. Billy is super-friendly and always makes me smile. Andrea is also super-friendly and helpful. And Aaron, you are a fantastic manager! Thanks very much, Cooks' team! Warmly, Susanne (Gallo)
11/30/2017
Chehie S. VERIFIED CUSTOMER
Vehicle Make : Subaru
****and the front office staff were knowledgeable, friendly, funny and helpful. Doing business at Cooks was a pleasure.
11/30/2017
Susan B. VERIFIED CUSTOMER
Vehicle Make : Subaru
Alan Nguyen made a bad experience, collision, into a really good one. Alan was professional and kept me informed in all the stages of the repairs for my
Subaru. He made me feel like I was the only one he was taking care of and I
know that wasn't the case. You are busy! I know you don't rely on return
customers but I am good for word of mouth. Thank Alan for that.
11/30/2017
Silvia B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Alan did a fabulous job.
11/23/2017
Bradley K. VERIFIED CUSTOMER
Vehicle Make : Honda
I dropped my car off on Monday in a short week due to thanksgiving and you were able to complete the repair by Wednesday. It was truly amazing. I couldn’t have asked for a better Thanksgiving present! The work was also really amazing and super professional. My account manager Alan was also very professional and extremely friendly and helpful. He made sure that I was completely taken care of and it was very refreshing!
11/23/2017
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone with whom I spoke at Cooks was helpful, knowledgeable, and friendly.
My Estimator, Alan Nguyen, was so capable at his work and such a pleasure with whom to work that I felt confident and at ease in Cooks' service.
I would without hesitation recommend Cooks Collision.
11/21/2017
Mamie L. VERIFIED CUSTOMER
Vehicle Make : Honda
Your front office staff was cordial, professional and efficient in handling my car repair as well as rental. Seamless. Loved it.
Alan Nguyen gets at 10/10 for service and responsiveness. I loved the updates I received every couple of days, and the one to let me know I could pick up the car. Also you addressed a couple of minor things that were overlooked immediately and without giving me any grief at all. Stellar service. This is why I opted to have my car fixed at CC when State Farm said I could choose. I had a previous great experience with you. When one has had to deal with the administrative procedures for car accidents, it’s great that one of the headaches is not dealing with your firm.
Your staff as a whole are friendly and professional. Awesome.
Just a note: I wish you had a safer way for drop off and pick up - your facility is so small for the volume of business you get, and the ingress/egress paths are not easy. Clients are told that the meter maid was dinging people for parking on the sidewalk but there’s no easy solution. I would be nervous about that and backing into traffic on a very busy corner given that the reason your clients are there is because of prior collisions.
11/18/2017
Carol C. VERIFIED CUSTOMER
Vehicle Make : Acura
The team was very professional & fast!
11/15/2017
Emily H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for repairing my vehicle so quickly to get me back on the road. My car looks great. Thank you again to the staff and technicians. The service was excellent.
11/14/2017
Beth R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work. Prompt service and quick updates on status of vehicle.
11/14/2017
John G. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt did an excellent job of explaining all the various aspects of the repair process.
The work was on time and at a high standard.
11/12/2017
David W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very profession service and I was completely satisfied with Allan Nguyen and the whole team.
11/11/2017
Alexis D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Andrea was the best!
11/8/2017
Kathleen F. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Alan Nguyen is very personable and did a great job with my car repairs and kept me well informed. Happy to have my car back too!
Kathy Fujii-Oka
10/30/2017
Gary B. VERIFIED CUSTOMER
Vehicle Make : Honda
Matt always ensures complete satisfaction.
10/27/2017
Sasha P. VERIFIED CUSTOMER
Vehicle Make : BMW
Service couldn’t have been better. From scheduling, to the estimate and being kept up to speed on progress to my just like new car. You guys are great!
10/21/2017
Barbara P. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair was good. The inside car on drivers side was filthy. Cooks should place plastic over the seats and paper on the floor. Thick dust was all over the drives side on carpet, floor and seat. The seat was somewhat wiped down but thick particles were left on the rear of the drivers side seat. Floor mat and surrounding carpet was bad. Upon request they attempted to wipe it with a cloth but was not good. Cleaned the interior of the car myself which took some time. I understand how dust, etc. would get into the car, but it was bad. Again, seats and floorboard should be covered.
10/17/2017
Billy H. VERIFIED CUSTOMER
Vehicle Make : Honda
This was on Daughters car and according to her she is content. So if she is happy that is good. But, if she has any problems such as windshield leaks and so forth to get in contact with you.,,
Best regards,
Bill Harris