This is the 3rd time I've had my car serviced at Cooks Collison in Berkeley, CA. Alan Nguyen is very helpful, professional, informative, pleasant, and friendly. I'm glad Alan is the State Farm claims adjustor at Cooks. He is very dedicated to his job and customers. Alan, I wish you the very best always. Warmly, Susanne (Gallo)
2/21/2018
Phyllis T. VERIFIED CUSTOMER
Vehicle Make : Subaru
I am so happy to have Cooks Collision to come to. You have done a
great job, as usual! Thank you!
2/15/2018
Adams.,christopher L. VERIFIED CUSTOMER
Vehicle Make : Audi
Andrea did a good job explaining everything, and the car got returned to our driveway while we were away with no problems.
2/10/2018
Alden C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the regular check ins!
2/2/2018
Louis D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Sandra’s service is outstanding
2/2/2018
Erika B. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone treated me well, took great care of my car and helped me communicate with insurance and rental car. All great!
2/1/2018
Valeri V. VERIFIED CUSTOMER
Vehicle Make : Honda
Fantastic service, would recommend Cook's Collision to anyone without hesitation. Matt was wonderful to work with; he made the whole experience efficient and explained the details of both my insurance and the repairs being done. Excellent overall.
1/29/2018
Anthony H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
All good
1/23/2018
Marc W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job.
1/16/2018
Shen J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good experience
1/12/2018
Pierce R. VERIFIED CUSTOMER
Vehicle Make : BMW
Matt and the team did an outstanding job in meeting my rather tight time requirements. I have always been satisfied with Cooks when we have had accidents in the past and will continue to recommend your services to my friends.
Thank You.
1/9/2018
Rebecca B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very impressed with Matt, my service advisor. He was punctual, informative and had a wonderful disposition. He exceeded my expectations on how well the repairs were completed and was pleasantly surprised when my car's repairs were finished quicker than promised. I have lived in the Oakland Hills for the past 30 years, have seen this particular Cooks location during that time, but never had a need for their services. If in the future I am asked to recommend an auto body shop with excellence or if I have another need for one myself, I won't hesitate to come to Cook's Auto Body again. You are #**** in my book! Thank you!
1/7/2018
Tenley M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Alan Nguyen did a great job of keeping me updated. He was clearly concerned for my vehicle and was always available to answer questions.
1/6/2018
Brenda S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Helpful staff and a very professional job.
1/3/2018
Tipkins H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The repair job is spot on, can’t tell that I had an accident.
Thanks for the drop offs and pick ups!
1/3/2018
Annalisa B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair was quick and I was kept updated through the whole process. Thanks!
12/27/2017
Cynthia O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Andrea was incredibly attentive and has excellent customer service skills.
12/14/2017
Kathryn D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Staff were very available, thorough and efficient, and the information provided about the estimate was clear, and daily updates on repairs was very helpful!
12/14/2017
Rashmita S. VERIFIED CUSTOMER
Vehicle Make : Buick
Matthew is an exceptional customer service professional. I appreciate all the efforts he expended in explaining the repair process. Additionally, I sincerely appreciated the speed with which the repair was completed. Thank you all. Melvin and Bill are also wonderful customer service representatives. Warm Regards, Rashmita Jani Sriram
12/9/2017
Bert F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great experience. Alan and everyone was courteous, quick to offer assistance, professional and kept me informed. Great company!