Mark O'Grady was very helpful from start to finish. Very Satisfied with the job!
Thank you
3/25/2016
Gabriela G. VERIFIED CUSTOMER
Vehicle Make : Honda
Super quick, friendly, and understanding. My car was totaled in an accident and yet I was never stressed when dealing with Mackins. Very happy that I went to them.
3/22/2016
Dale C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Communications seemed slow whenever it was news I may not have wanted to hear. On the first expected completion date, I had to call to find out late in the day the car would be several days later because of 'late part deliveries". Then it was delayed because of a family emergency by the 'technician assigned to my car" (are their not others that can pick up the slack as this inevitably happens in a company this size). On the subsequent expected completion date the car was still not ready when I called. So a 2 day delay for late parts and **** day for the emergency resulted in a week's delay. It's much better to hear about the delays as soon as they are known rather than after the fact.
WHen the car was actually ready, the call did not come until 40 minutes before closing time. Had I known it was going to be ready by the end of the day, I could have rearranged my day to pick up rather than waiting till the next day. Better communications from the shop to the front desk would have helped hear.
3/18/2016
Nick M. VERIFIED CUSTOMER
Vehicle Make : Dodge
You all had great customer service and are very easy to work with. I will defiantly recommend Mackins North Portland to everyone. Thank you!
3/10/2016
Coffee.amy Coffee,christopher. VERIFIED CUSTOMER
Vehicle Make : Scion
You guys were great, and Johnathan at N Denver was great to work with. Thanks!
3/10/2016
Emmett S. VERIFIED CUSTOMER
Vehicle Make : BMW
The team was very nice and professional.
3/10/2016
Melissa L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Took a long time to get the appointment, but once it rolled around everyone was fast and thorough. Cat looks great. Everyone was friendly. Pricing seemed fair
3/7/2016
Gayle M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Despite my car being totaled and the fact that Mackins got no business from my accident, the manager, Mark, went out of his way to help me with the process.
3/2/2016
Mary Hunt. VERIFIED CUSTOMER
Vehicle Make : Toyota
Killer timely updates, accommodated our travel and super clean car!!!
3/1/2016
Janet O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very efficient service, excellent work, and personable staff. Great experience
2/26/2016
Nina H. VERIFIED CUSTOMER
Vehicle Make : Honda
I love that you all provide text updates! It was nice knowing how my car was coming along. I did feel a little rushed when I initially dropped off my vehicle but I understand that it was a Friday and near the end of the day.
2/21/2016
James W. VERIFIED CUSTOMER
Vehicle Make : Toyota
My only bit of dissatisfaction was the prolonged wait. I don't know how much of that could have been helped, but from my perspective I found out twice that it would take me longer to get my truck back, and that kind of ****. If I were to offer a possible solution, maybe over-pitch it by a few days and then let them know it's ready "early" with a bit of a cushion thrown in? I don't know. I can't really tell you how to do your job when I'm completely unfamiliar with cars and that stuff.
2/20/2016
Vicki P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone did a great job.
2/20/2016
Marcy S. VERIFIED CUSTOMER
Vehicle Make : Ford
My car was beautifully repaired. In addition it is now much cleaner inside and out, something I really appreciate. I'm so happy to have my car back, and in like-new condition. Each of you was wonderful to deal with during the process. The work seems to be very high quality. I will definitely recommend your shop to others.
2/18/2016
Sarah H. VERIFIED CUSTOMER
Vehicle Make : Honda
My estimated three day job took eight days.
2/11/2016
Desiree S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for doing things like vacuuming the van and washing it before I picked it up. Also appreciate the small details like replacing the torn rubber by the back hatch.
2/7/2016
Kelly C. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone that I came in contact with was very helpful and pleasant. Thank you!
2/3/2016
Harrison.brenda Harrison,ray. VERIFIED CUSTOMER
Vehicle Make : Kia
We loved the work you did on our car bringing it back to the way it was before. Thanks for all your hard work and keeping us informed on the progress as well.
1/30/2016
Faith B. VERIFIED CUSTOMER
Vehicle Make : Dodge
My passenger door didn't work my check engine light was on and when I tried to work something out with the person to pick up the car on the later day it was no because he already submitted to the company but at the same time my car wasn't totally done so I didn't feel that good about that