The repairs to the damage area were good, the issue was with an extra item which was the driver side rear door trim that was coming off and you fixed it but when we were called to get the SUV the passenger side front door trim piece was loose and we were not notified so we could authorize the additional repairs. You did repair the front door section for free which we appreciate but you failed to check all the trim so we had to get another section repaired after we picked up the SUV. Also, your phone system is poor, we can't get the option to reach our estimator from the automated system, your texting system keep sending repeated messages causing us to try and reach our estimator for what was real and what was a repeat.
Thank you,
Bill M
4/3/2024
Laura M. VERIFIED CUSTOMER
Vehicle Make : Subaru
I can't know about the internal repair work (everything seems to be working fine) but the external repair was beautifully done! and your team is the best - so kind and available when I had questions. Really appreciate them. Thank you all.
3/29/2024
Robert H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Paint match was great and the car was ready when promised.
3/3/2024
Marjorie H. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I really appreciated all the updates for the Cadillac.
Nice to be kept informed.
3/3/2024
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everyone at Star Body works was so wonderful to work with. They answered all of my questions graciously even though some of my questions were probably silly but this was my first experience with a body shop and they all were so informative and patient. Thank You so much. I will definitely recommend Star Body Works to anyone needing car repairs.
2/20/2024
Dalia M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic service.
Great relief provided by Marco… especially.
And also Jon H.
And later Corey.
Great great team who took care of me and my car.
Happy new year
12/31/2023
Jessica T. VERIFIED CUSTOMER
Vehicle Make : Honda
Called me to keep me updated. Worked within my tough schedule. Friendly and respectful about all hurdles. Clear and accurate information. Great customer service all the way around. Thank you for all your help and making this process as painless as possible
V/R
Jessica T
12/16/2023
Telia F. VERIFIED CUSTOMER
Vehicle Make : Mazda
I moved my vehicle to another shop as i questioned what was on my estimate to the point of where my vehicle was going to be totalled based of your estimate. The estimate had items on it that should not have been on there that didn't even need replaced. It was clear between the Estimator and the adjustor that you did not want to work on my vehicle per what the adjustor told me.
12/15/2023
Jean K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Your service people were kind and the waiting room was comfortable during the wait periods. Work was done to my complete satisfaction. Delay in receiving parts from Tesla was inconvenience but not your fault. Thanks to all the service people who were so helpful.
12/4/2023
Marlene R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was fine. I sent you an e-mail right after my car was delivered. Please fine it and stop sending me more e-mails. It's really important that I am left alone. Thank you.
11/26/2023
Delanie T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Communication about when the car would be done would have been nice. I was told it was only going to take ****-2 more days and it ended up being a week, I had to reach out to find out when it was going to be done. So better communication would have been nice!
11/25/2023
Carol M. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything on the dashboard was switched around. For instance it was changed to a radio station, the information directly in front of me was changed, the battery was disconnected so that messed up the GPS mapping. I was able to correct it all but it would have been nice if everything had been put back the way it was originally. My suggestion is for you take a picture of the dashboard and return everything to exactly where it was. It would be a nice courtesy. Other than that the service and the work were excellent.
11/2/2023
Jerry G. VERIFIED CUSTOMER
Vehicle Make : Jeep
tHEY FIXED MY RIDE IN RECORD TIME.......
10/23/2023
John H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Nice job!
9/2/2023
Brandon L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
(Y)
8/18/2023
Ronald L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent, prompt service and great communication! Thank you!
8/5/2023
Sarah Z. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
awesome
7/29/2023
**** F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job by all. I appreciated Marco keeping me to
date on the repairs.
7/24/2023
Donna T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
It took an exceedingly long time to get an appointment. After I had another person take the car in for an estimate because I was unable to do so, no one from your office notified me that you still needed my signature, causing another delay! I don’t think I should have to drive a damaged car around for over three months before it’s fixed. The car rental agency adjoins Star body, and the insurance of the person who damaged my car covered repairs and rental. But Star didn’t give Enterprise the insurance contact information, so I ran into difficulty in getting a rental car. I also wish I had been told in advance not to go to a drive-through car wash, but that I would have to drive to Medford from Ashland to get a hand wash at Star. The car looks nice now, but it was all together, an unpleasant experience that exacerbated the disappointment of having a careless driver damage my car.