Not one time while my vehicle was being repaired did I receive any updates/status of my repair process. I had to contact the insurance company to get updates/details. When I called your organization, the service representative was busy, with other customers you name it, and the other reps were not able to give me any information.
3/26/2024
Heidi S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service and communication!
3/21/2024
Sandra H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Repairs were completed well and my car looks great; however, I did have a problem getting my car back and not getting some callback calls and having to wait to hear when I would get my car
3/7/2024
Charles D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nice people but still waiting to finish the job.
2/24/2024
George M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
People were helpful and satisfactory service.
2/14/2024
Landie F. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very happy that Clinton Newell was able to source new parts for my repair instead of recycled or aftermarket parts as is often a stipulation of the insurer. His efforts to ensure that the repair was executed perfectly and not subject to the condition and availability of salvage parts indicates a commitment to customer satisfaction and to a reputation for excellence. I genuinely appreciate the level of effort and quality of workmanship I received.
2/3/2024
William R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent repair job.
12/13/2023
Don M. VERIFIED CUSTOMER
Vehicle Make : Ford
Met or in most cases exceeded my expectations. Truck repairs were completed on schedule. Status updates were given often. Colllision Center staff were always professional and polite.
12/7/2023
Willie R. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great customer service. Kept me informed on status of repair.
9/27/2023
Richard A. VERIFIED CUSTOMER
Vehicle Make : Ford
Sales person was very helpful
9/21/2023
James G. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Expect no less
9/6/2023
Kenny S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have several in incidents requiring body shop work over the years on a different variety of vehicles and have always found your shop easy to work with, fair priced, and completing work to expectations. I've always been treated well by friendly and knowledgeable staff who made experience terrific. Big shout out to Alan Woodall for all the help he gave me in getting my truck back into shape!
8/4/2023
Robert P. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair took longer than I expected and wasn’t clearly explained to me the process. There was a little confusion between the service ppl & the body ppl.
7/19/2023
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Ford
It took a bit longer than expected, but the repairs look good.
6/5/2023
Landon B. VERIFIED CUSTOMER
Vehicle Make : Ford
Aaron is the man! Great service throughout the entire repair process.
2/13/2023
Terrance A. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything is awesome ???? thanks
12/6/2022
****N. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service provided by Saul.
11/24/2022
Mark J. VERIFIED CUSTOMER
Vehicle Make : Ford
Did excellent work on a timely basis
2/18/2022
Richard P. VERIFIED CUSTOMER
Vehicle Make : Mazda
Josh and the rest of the team did a wonderful job with our repair. We have been beyond pleased with the quality of service we have received from Planet Ford and look forward to working with you again in the future!
2/18/2022
Danielle M. VERIFIED CUSTOMER
Vehicle Make : Ford
THANK YOU SO MUCH TO ALL!!! JOSH THANK YOU FOR GOING THE EXTRA MILE AND GETTING MY CAR BACK TO ME. LOOKS BETTER THAN WHEN I BOUGHT IT!!!