Rickey you and your staff are top notch. I all ed you for a service repair appointment, and you had my vehicle In and out in less than two hours. Quality will always be our first choice for repair. Thank you so very much. Happy Holidays to you all. Val and Tami Simpson
12/3/2014
Rebecca V. VERIFIED CUSTOMER
Vehicle Make : Mazda
I am mostly satisfied. Everything went smoothly except for picking up the car. I was going out of town and arranged for my girlfriend to pick it up. I spoke to someone on the phone and when I dropped it off but when she called to ask if someone could give her a ride to the shop they said she wasn't authorized to pick up the car.the woman on the phone also said she didn't know what my gf needed to do to be able to get the car and would call her back in 15 minutes but never called. This happened three times. Finally my gf spoke to a man who said I could just call them and give them her name. Anyway, it took an hour and a half for her to pick up the car, when I had made a point to make arrangements beforehand so there wouldn't be a problem. Aside from this, everyone was nice and helpful and the repair looks good.
11/25/2014
Jeannette N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks !
11/8/2014
Christophe D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Ricky provided excellent customer service
10/22/2014
Carol C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent customer service . Would have liked to be notified when our part arrived in shipping (we had to call to check in) but everything was fine in the end.
Many thanks to all- already submitted a positive review on yelp!
10/9/2014
David G. VERIFIED CUSTOMER
Vehicle Make : Acura
Ricky was great to work with
9/17/2014
Alix S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great customer service, friendly, knowledgeable staff in the office, expert repair & body work, done in timely fashion, came in inder estimate, convenient location. And I'm not easily impressed! :-)
9/4/2014
Cheryl And. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your Staff is amazing, they are always friendly, and professional. They always have the car repaired when they say. I love how clean my car comes back.
Thanks
8/30/2014
Jeff S. VERIFIED CUSTOMER
Vehicle Make : Toyota
****. Quality of your work terrific.
2. Appreciated the regular text updates.
3. Front office and paperwork easy.
4. Only shortcoming: no response to my textbooks
8/9/2014
Kashiim C. VERIFIED CUSTOMER
Vehicle Make : Saturn
The new part was an backward fit. It looked slightly broken even after repairs. I went out to see what was the reason, if it was old glue that was no problem, it pulle off easily for me but still the new part did not pop perfectly into place. I was referred to a window glass guy, he can probably conk glue it so that when I go through car wash the water does not seep in. I am grateful the part is functional and not as likely to pop off as the old part. The paint job, gorgeous. I am grateful, that is all.
8/8/2014
Edi M. VERIFIED CUSTOMER
Vehicle Make : Honda
Really fabulous customer service. I felt the staff cared about me and my car. I would definitely recommend!
8/3/2014
Tahar V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Their customer service was great and they made sure I had a ride to the rental car place and they gave me updates on my car...
7/17/2014
Reina R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had an extreme positive experience. The initial estimate was fast. Ben the adjuster was very thorough, professional, and knowledgable in the field. The front desk personnel, Jennifer I believe, was friendly and welcoming, professional as well. At that point I was comfortable to schedule for my car to be repaired beyond of what the insurance was covering. I was quickly called when the part arrived, brought the car, and picked it up 2 days later! With now an awesome rear bumper. It looks like a brand new car. I love the end result. Everyone in the office is communicative, makes sure you are being taken care of. Let me add that primarily I had just planned to get the adjustment quote as part of the insurance protocol. The plan was to take car right into the shop my family has used over a decade, **** & Sons in San Leandro. I got to say you guys are definitely better Quality. Thank you Quality Body & Fender Team I'm a happy, satisfied customer.
7/11/2014
John J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Tell them thanks for a great job
6/27/2014
Bill J. VERIFIED CUSTOMER
Vehicle Make : Honda
Friendly, professional service
6/27/2014
Arthur P. VERIFIED CUSTOMER
Vehicle Make : Honda
It is a pleasure doing business with professional people who know what they are doing, and get the job right the first time.
6/14/2014
Martin F. VERIFIED CUSTOMER
Vehicle Make : BMW
Job well done. Car was nice and clean repair was done like it was never there. And they did extra work so it would all match. I was sent to this other body shop by my insurance. And I knew I wanted the work done here. Not there. I drive a BMW and I just felt more confident at Quality Body & Fender. If I ever need repairs. Hope not. But, if I do. I'll return here. Thanks Everyone at Quality Body & Fender
6/10/2014
Jim M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate being offered options on different levels of repair work available, depending on my choice.
6/5/2014
Dan N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your shop is so clean!
6/3/2014
David M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service provided by Miguel Perez, from the minute I brought car in til I received key back to drive off!!