The car took longer to fix than quoted, was more expensive than quoted, and the new mirror still had installation marks on it — it hadn’t been cleaned!
12/19/2017
Nancy R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Really appreciated the total experience of using your shop. Everyone was considerate and helpful. Quality of the work was excellent. Don was great!
10/28/2017
Keith H. VERIFIED CUSTOMER
Vehicle Make : Acura
Going through the stress and anguish of suffering through body damage to your automobile can be a very stressful time in your life ...especially if your car is brand new. Quality does a great job from start to finish. The help here is very friendly and professional. The owner of the business even gave me a ride to my car rental facility, a very nice personal touch of customer service. There work was quick and on time. The repair to the damage on the rear hatch/door and bumper area was simply amazing. Looks like it did the day it left the dealership!!
I would definitely recommend this body shop to anyone. Thanks Quality !!
5/8/2017
Valerie W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for the great team work!! It was a very positive experience
for an unfortunate accident. Valerie W
12/30/2016
Tat L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Can I drop my car to Quality after accident,so insurance estimator look at the damage?
12/7/2016
Florence J. VERIFIED CUSTOMER
Vehicle Make : Acura
Service was excellent! Jacqueline gave me the estimate very quickly, arranged to get the part, and got my repair scheduled as soon as possible. And on the day of the repair, I was out of there in less than an hour. Additionally, Jacqueline reduced the original estimate, explaining that they realized the part came painted already so less labor would be involved - a nice surprise. All in all, a great experience!
12/3/2016
Emily Z. VERIFIED CUSTOMER
Vehicle Make : Subaru
On time and met the insurance $ even though their estimate was more!
10/6/2016
Betty S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I especially appreciated the timely communications on the repair status of my truck. At my arrival all paperwork was completed; truck was parked at a convenient pick up location; and most importantly, the vehicle was detailed top to bottom. Thank you very much. Betty S
10/5/2016
Brittany W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the updates.
9/15/2016
Louise H. VERIFIED CUSTOMER
Vehicle Make : Honda
I think your customer service staff is excellent and I would highly recommend your company to anyone. Thanks again.
9/8/2016
Joysorlyn D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quality Body & Fender did such a great job on repairing my car in the past that when asked by my insurance where I wanted to take my car I answered Quality Body & Fender.
Everyone in the office was friendly, professional, and they kept me posted throughout the repair. I also have to say the people who work on the cars are also great. Please pass along my gratitude to them!
Thank you!
Joy Dixon
7/29/2016
Renee M. VERIFIED CUSTOMER
Vehicle Make : Honda
Staff professional and very efficient
7/24/2016
Jayne N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent and friendly service!
7/18/2016
Nancy H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
everyone was courteous and helpful.
6/29/2016
Ruth L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone is pleasant, easy going and helpful.
6/11/2016
Dorothy G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Only difficulty encountered was created by discrepancy between automated messaging system and reality of progress on repair. It might be a good idea to review the automatic messaging. Probably done to be responsive and keep in touch with customers, but it may be too canned to serve the purpose.
6/10/2016
Barbara O. VERIFIED CUSTOMER
Vehicle Make : BMW
The name says most of it. I would add "caring" too!
6/4/2016
Daniell G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Looks great, speedy service.
5/26/2016
Joanne Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Very courteous and friendly and helpful in explaining things,I would recommend them to my friends and family if tbey ever need repairs.
5/19/2016
Elizabeth K. VERIFIED CUSTOMER
Vehicle Make : Honda
My mother is 94 and I would have liked you to have discussed the option of repairing the nicks in the back bumper so that the entire car would have looked almost new. She could not imagine this option though she could have and most likely would have paid for the difference. But your work was very good and you put kind energy in reaching out to AAA. I am grateful.
Regards,
Eric Kueneman (son and power of attorney )