Fantastic job! Thank you for the communication to keep me up-to-date. My car was not only done on time, it was done five days earlier than expected.
11/1/2014
Kimberly H. VERIFIED CUSTOMER
Vehicle Make : Acura
The whole experience was effortless and my vehicle looks like new. Thank you
10/19/2014
Marlene S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall, service was good. There were a couple of things that could have been better. The paint was damaged on the bumper and fender. The estimate didn't include painting the fender, and I was asked to pay more when I brought my car in. Ultimately, I wasn't charged extra, but I had to object to the oversight. Rear seatbelt didn't work upon return. Repair will take place in the morning. Button on dashboard was scratched upon return. That seems to have been polish out now.
10/8/2014
Taj A. VERIFIED CUSTOMER
Vehicle Make : BMW
In all my years as a consumer, then nearly twenty years as an agent and finally as a District Manager for Farmers, I have never had such an exceptional level of service. I couldn't be happier!
10/3/2014
Kathy T. VERIFIED CUSTOMER
Vehicle Make : Audi
I appreciated and enjoyed reading the text messages. The repairs were completed ahead of schedule. The car looks great. The interaction was courteous and professional.
10/1/2014
Linda H. VERIFIED CUSTOMER
Vehicle Make : Honda
Jimmy at Hermosa Beach provides excellent customer service. My car looks great and I was even able to pick it up early. I am definitely going to recommend Jim and Jack's to my friends and family.
9/12/2014
Jonelle S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Everyone was extremely friendly!
8/29/2014
Michael N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for the great customer service and speedy repairs. Thanks for the car detail as well.
8/28/2014
Julie F. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service and care. Easy to deal with. Efficient communication.
8/20/2014
Daniel C. VERIFIED CUSTOMER
Vehicle Make : BMW
Awesome service! My car looks terrific!
8/14/2014
Genie M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very unsatisfied. After receiving my car, I noticed that a box, containing a back up converter was missing -- this is a very expensive item. Why was the box touched at all? What has happened to my back-up converter? I immediately called Jimmy in Hermosa Beach -- he has not gotten back to me. I would like an answer, before I pursue this further. Genie M
7/31/2014
Karen S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely no complaints. Job well done with courteous service.
7/15/2014
Bob R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Starting from the beginning with Jimmy in Hermosa Beach who is a True Asset to Your Company, everything was Excellent throughout the Entire Process.
Between Jimmy and Jessie, who were the only People that kept Me informed, I can't quite say that about Kemper, Your Service was Exceptional.
Thank You Again for Your Wonderful Service and Very Helpful Staff.
I Wish I was as Fortunate in the Businesses that I deal with.
Thank You Again,
Sincerely,
Bob R
6/25/2014
Adrianne S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for keeping me up to date as the repair progress ed, and for the thorough tour of the shop.