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Real Reviews from VERIFIED CUSTOMERS
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated the updates I received on the status of my car repairs and everyone was extremely accommodating, helpful, friendly and polite. I would be happy to recommend Jim and Jack’s.
1/16/2019
Ghadeer M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great people, honest service and my car looks brand new!!
1/12/2019
Ashley C. VERIFIED CUSTOMER
Vehicle Make : Audi
I really appreciate how communicative Javier was during the process, with thorough updates and pictures as our repair progressed. Thank you!
1/12/2019
Pamela L. VERIFIED CUSTOMER
Vehicle Make : Lexus
You guys are amazing. I always recommend you guys to anyone I know!
1/6/2019
**** R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not at all satisfied with repair. Upon arriving home about two miles from Jim & Jack's location, while backing into my garage I heard a noise when shifted into reverse coming from the rear axle I immediately Called Jessie to inform him of the problem. He said to drive the vehicle on the fwy and he'll get back with me tomorrow. Something is seriously wrong. I've driven the vehicle over 42000 miles and never had this problem before. Not even after the accident. I in addition i showed Jessie a dent in the rear bumper. He said he'll replace it with a new one. I'll notify AAA.
12/28/2018
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Audi
Jesse is absolutely fantastic! From the high level of professionalism, speed and diligent management of the entire process start to finish is/was far beyond my expectations. During my intake and pickup, the ladies at the front desk were precise, quick and courteous! Having the Enterprise access in-house is extremely convenient and thoughtful (thank you Cesar). For all future needs, Jim and Jack's is now my shop, credit due to Jesse and team. You guys are rock stars!
12/18/2018
Eric G. VERIFIED CUSTOMER
Vehicle Make : Tesla
Very friendly and professional. Great job communicating.
12/14/2018
Chris S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I experienced car trouble immediately following completed work. My car was running fine since I bought it in 2013. It is not coincidence. I appreciate management working with me to correct the situation.
12/13/2018
Kimberly L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Gus was the best do deal with my vehicle
12/9/2018
Jason G. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is an excellent place. I could not ask for better care and I’m super picky. They really go above and beyond and Jim and Jacks and I go nowhere else for my car repair.
12/8/2018
Shelly S. VERIFIED CUSTOMER
Vehicle Make : Tesla
Excellent service! Jerry Oliver’s kept me informed throughout the process — he and Manager Francisco went out of their way to to fit my repair work into the shop’s busy schedule. I also appreciate that the car was washed & cleaned, inside & out, prior to pickup. Thanks again!
12/6/2018
Leilani S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service was fast and easy. My car looks great AND not only was it washed, it was vacuumed and the dashboard 'dusted'!!! A+++++
11/30/2018
John A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Everyone was helpful and polite (Javier, Jonathan). Job was done in a little over 2 weeks, far earlier than another place I spoke to that would have taken 30 days. Repair looks good and car was extra clean when I picked it up. All around good setvice.
11/29/2018
Colette S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very satisfied. Thank you
11/29/2018
Darryl S. VERIFIED CUSTOMER
Vehicle Make : Nissan
They took care of everything and kept me informed.
11/28/2018
Tamara G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I will only take our vehicles to Jim and Jacks for repair as they are like a trusted family. They did an excellent job on my Tahoe. You wouldn't know it was ever damaged. Sincerely, Tammy
11/20/2018
Greg W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The kept me well informed on the status of my vehicle.
11/17/2018
Pat H. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I had to constantly call about the part being in and when they would get it. I could never speak to my rep he was always unavailable when I called. I waited for them to make the simple repair in the shop. When my car was ready I was never told I just happened to see that my car had been moved so I checked it out and the repair had been done. I had to inform the front desk my car was ready
11/14/2018
Brooke A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Stellar communication and service and the repair looks flawless. Very happy overall.
11/9/2018
Constance R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just need to return the car on Monday to fix the rear passenger side window but I was told it would only take an hour . Thank you for your help with this Connie Reed
11/3/2018