Prestigious Auto Body & Painting, Inc.

Car was not delivered in a timely fashion as promised.

Perfect execution

Jamie was very helpful and understanding, as we're the other people that I spoke with in the office. I appreciate your hard work and your professionalism!

Car looks great. Appreciated the daily updates.

Always good service and work

Great customer service. Staff was personable and made the experience easy to understand and pleasant. Thank you.

Everything started out fine. Josh was friendly and attentive. However, there were delays in the car being ready and miscommunication and confusion. For instance, the car wasn’t ready on the late afternoon of Friday 7/19/19 as Josh promised earlier in the day. I told Josh I planned to pick it up at 5:30. I was not informed that it wouldn’t be ready until I drove partway to Goleta from Carpinteria and called to say I’d be late due to heavy traffic. At this point, Laura told me to turn around and that it would be ready on Monday. She also told me that it could be ready as early as 7:30 AM and to let her know when we preferred to pick it up. I sent a text message on Saturday saying that my husband planned to come in at 7:30 AM Monday. She texted that she did not receive the message because she doesn’t check messages on Saturday. When my husband got there, the car still wasn’t ready. So he had to make an extra trip out later in the day and this disrupted his work schedule. Then, after he picked it up, Josh forgot to take a quality control photo and left a voicemail message on my phone asking if Doug could come back tomorrow to get one. I'm traveling in Northern California as of Sunday and I asked several times, both on the phone and by text, to please communicate with him directly. However, they continued to communicate directly with me.

The mirror is not working correctly. Guessing Mazda didn’t get to calibrate but in any case, want it fixed please.

Everyone on the office was great, very happy with Adam, Jose and the person with the broken foot

Your team is kind, thoughtful, understanding, and thorough.

Notification about repair progress was spotty. Repair itself is okay, not great.

Thank you

Great work and great service, thank you!

All of the representatives that I contacted at Prestigious were very helpful.

Give client some time to pick up car, was called 5 mins before closing and had to wait to pick up after weekend and miss event

Excellent service. Treated with kindness & respect. Excellent repair work as well!

Everyone I interacted with was extremely professional. The text updates were great. I thought it was very nice that Adam personally walked with me to Enterprise to make sure I picked up my rental car with no issues. Thank you for fixing my car!

Everyone at Prestigious was super nice and the car looks very good. But I hadn't noticed when I picked it up today that there is a strange panel gap on the new back door that makes the door appear not completely closed. Maybe it can be adjusted or calibrated?

I really appreciated the individualized care and attention to detail—thanks so much!!

Looks great.