When Pan American called me to schedule, I didn't understand that they scheduled the estimate appointment in San Jose and not Los Gatos. I had requested the Los Gatos location but am not sure if I requested it through Farmers Ins or through Pan American. In any case I would suggest that your staff makes a point of clarifying the location to the customer. Otherwise service was great. Joseph at Los Gatos branch does a great job!
8/20/2015
Preston C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car looks beautiful! Everything went smoothly, very easy to work with. I appreciated the updates on the process and Crystal was very quick to respond to emails. I will definitely recommend Pan Am in the future.
2/18/2015
Prakash P. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent service and workmanship, George went through and explained the process, very professional and you kept me proactively informed of the progress and you exceeded expectation by delivering the car back one day ahead. It has been a very good experience. Thank you
PK Prakash
2/10/2015
Kristine G. VERIFIED CUSTOMER
Vehicle Make : Acura
I was completely happy with the work that was done. George was incredibly helpful and a huge asset to the company.
10/3/2014
Synthia W. VERIFIED CUSTOMER
Vehicle Make : Acura
AAA SERVICE!
9/15/2014
Di Z. VERIFIED CUSTOMER
Vehicle Make : Toyota
That was my first time repair my car in PAC, I drop my car to George in Los Gatos, he is a very responsible person, he explained everything to me very clearly. And during the reparation, PAC not only replaced visible damage part, but also repaired the invisible damage, and showed me the damage, that did make me feel safe to have PAC repair my car.
So I do like PAC, and I do want to thanks George, and I also thumb up for PAC on yelp.
Thanks :)
8/21/2014
Alain C. VERIFIED CUSTOMER
Vehicle Make : Audi
Timely and very friendly. The work was very well done
8/13/2014
Margaret W. VERIFIED CUSTOMER
Vehicle Make : Lexus
George is a very good person to have interacting with clients
Very happy but wish it had not happened in the 1st place!!!!
5/29/2014
Frank L. VERIFIED CUSTOMER
Vehicle Make : Lexus
First of all, Frank and I want t thank George Carsella at the Los Gatos Pan Ameican Collision Shop for getting everything ready for us when our car was towed to the Los Gatos facility. He assured us that our car (Lexus IS250) would be repaired as soon as possible aftr all the parts are ordered and delivered to the Pan American Body Shop at Burke Street.
Not only that, but he was trying hard to find a
rental car for us. He made many calls to get a Camry or us, but there was no Camry available. So, he found a Hertz Car Rental that had a Chevrolet that would be easy to operate.
We were not satisfied with the car, and on the following Monday George spoke to one of the sales persons at Hertz, who guaranteed that he had a Camry for us.
We found George to be a genuinely concered person who wanted to take care of us. His wife, Aimee, has taken care of us in the past, and she too was a wonderful person who gave us
excellent service.
With respect to PAN AMERICAN BODY SHOP AT BURK STREET, the entire staff there has been the best since the beginning. We recommend them to all of our friends. Their repair work is excellent.
Pearl Lee
4/17/2014
Aswanikumar R. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
They did a great job with the repair and really know how to satisfy a customer. I was really happy with the customer service provided and for being proactive.
11/21/2013
Chris B. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent
8/24/2013
Scott M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very professional and delivered the car clean and ahead of schedule.
8/13/2013
Theodore L. VERIFIED CUSTOMER
Vehicle Make : Infiniti
George is just awesome! Best I've ever dealt with in as far as any automotive personel I've ever worked with.
Coming back in to investigate noise emanating from new rear bumper.
Thanks!
Ted Lam
8/8/2013
Laura M. VERIFIED CUSTOMER
Vehicle Make : Lexus
George, at the los gatos place, was very nice and helpful. Answered all our questions knowledgeably. The repairs were done quickly and the car looks great.
5/17/2013
Leanna F. VERIFIED CUSTOMER
Vehicle Make : Nissan
George at the Los Gatos location provided excellent customer service.
5/3/2013
Paul H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job.
3/28/2013
Chandrase T. VERIFIED CUSTOMER
Vehicle Make : Honda
George was fantastic and he even offered to drive me to the shop to pickup my car.
Thanks.
3/22/2013
Jehan S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent services from everyone including hertz rental. Special thanks to George for s superb service #10 awesome service i would definitely recommend to my friends thx
3/21/2013
Gordon S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The automated messages were not in sync with reality on one occasion as the expected completion date went from 5 days to 8 days with a delayed explanation, only to actually hit the original promises completion date of 5 days. So, I was needlessly frustrated for about a day or two.
While they were understandably an attempt at being customer friendly, the messages lacking any real info, such as the saying my car was happy because it was being taken care of at p. a. was unnecessary.