Customer service for us excellent service was excellent too
5/1/2024
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Ford
When ever I called with a question or an update, employees were very nice about my concerns.
4/18/2024
Bonnie T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I feel the extent of the length of time was a bit much.
4/12/2024
Hilda H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service.
3/28/2024
Rhonda C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Could have used more communication!
2/25/2024
Teresa D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was happy with the service on my car, but more than that, the man that helped me throughout, and kept me informed was absolutely wonderful. His name is Mike. Unfortunately I do not know his last name. He was so friendly and helpful and was great with my grandchildren. They now think he’s their best friend. Mike is a real asset to your company and I hope that you realize that.
1/29/2024
John S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Prompt repair, regular and useful updates, the car looks lije new!!
1/27/2024
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Communication was terrible. When I could get them on the phone they were great, but I felt left in the dark. I left messages with expeditor multiple times and didn’t get a call back. I talked to receptionists about issue getting a call back and they were polite and understanding and said they would help make sure it was communicated that I needed a call back. Still didn’t get one. Additionally I asked service to be done on a leaking tire at drop off, they said they would put a note on file and get it taken care of, it did not. Please call me and I would be happy to share. Not sure how to remedy this now, but certainly felt like I provided opportunities during. One last thing: I started receiving emails for me to rate service at least two weeks before I was able to get my car back, why? Would after service is complete that I receive this request? ****-****-xxxx please call, let’s chat. I’ve been in customer service my whole life, so I will be professional about it.
1/25/2024
William H. VERIFIED CUSTOMER
Vehicle Make : Kia
Would like to have a more faster repair time.
1/14/2024
Heather R. VERIFIED CUSTOMER
Vehicle Make : Kia
It took 4 months before it was determined my car was totaled. That’s excessive to me. Mike was responsive & pleasant to speak with. He seems knowledgeable but I still feel this could’ve been faster
1/12/2024
Susie W. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service!!
12/22/2023
Urai J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Only issue is glove compartment hard to close.
12/17/2023
William Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car took 70 days to repair. I had to call for updates, as I was never informed on what was happening. The woman at the front desk was awesome every time though.
11/13/2023
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Mazda
The work on my card was above excellent. I am very pleased with the attention to the smallest detail. My car looks brand new and I am thankful to the Michael Jordan team, Thank you.
9/3/2023
Lisa M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Outstanding service
4/10/2023
Courtney P. VERIFIED CUSTOMER
Vehicle Make : Ford
The repair looks great, however, the trunk does not open and close as smooth as it used to. Also, communication could have been better with regards to the repair. A simple update via phone, text or email on a weekly basis would have been great.
2/21/2023
Shannon T. VERIFIED CUSTOMER
Vehicle Make : Subaru
incredible service. again. love this shop.
12/1/2022
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car looks perfect, and everything works properly. The service people were also friendly and very helpful.
Thanks!
11/19/2022
Kandice C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Rachel and Josh ARE THEE BEST!
9/8/2022
Rita M. VERIFIED CUSTOMER
Vehicle Make : Nissan
The receptionist was outstanding a breathe of fresh air very accommodating the staff is amazing very professional curtious