ICC had my car for 8 weeks and it still isn't right.
2/5/2016
Edward C. VERIFIED CUSTOMER
Vehicle Make : BMW
The work looks great. The amount of time to repair seemed much longer than needed.
1/6/2016
Anuphat P. VERIFIED CUSTOMER
Vehicle Make : Audi
Jose, did an awesome job and keeping me in the loop. I appreciated the work that ICC put in and I would definitely recommend this shop to all my friends and family
12/28/2015
Leslie P. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job. Great people. Great service.
12/24/2015
Mayra W. VERIFIED CUSTOMER
Vehicle Make : BMW
Outstanding job done by ICC. Ruben and Jose were extremely professional and had a tight turn. The follow up and execution was excellent. I would absolutely bring my car back in the future. Very pleased!
Thank you so much!
12/15/2015
Joanne F. VERIFIED CUSTOMER
Vehicle Make : BMW
2 times when I called to check on the progress of my repairs I was told "I will call you back in 20 minutes" and "I will call you call you back in 40 minutes". Both phone calls never called me back. I finally called Crevier BMW and asked to speak to your representative there and he found out the answer for me and called me back right away.
12/12/2015
Laura B. VERIFIED CUSTOMER
Vehicle Make : Toyota
thank you for doing a good job on my car, I really appreciate it .
12/12/2015
Colette O. VERIFIED CUSTOMER
Vehicle Make : BMW
Great care and precision seems to have been given in repairing the car and returning it, as close as possible, to the original factory condition. Since leasing this vehicle, this is very important.
Where ICC is lacking is communicating updates on repair progress. When without ones car for over 6 weeks, questions pop up which could be alleviated, through better communication from ICC. With so many forms of communication available, a quick update status to car owners seems feasible. An email would suffice for most people, with an explanation of what repairs have been completed; parts waiting to be received; next steps or process the vehicle will undergo before signed off on, and released to the owner.
Everyone has been professional and courteous throughout the process. To take ICC's service from great to outstanding, the missing communication piece might be the key to achieving "outstanding Customer Service."
12/10/2015
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : BMW
outstanding service... I really appreciated angels help and excellent work done on my car. I am a repeat customer because I appreciate the quality and excellent service
12/9/2015
Barbara N. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent work on my vehicle and Angel and his team were very responsive to my questions throughout the process.
12/9/2015
Michael F. VERIFIED CUSTOMER
Vehicle Make : BMW
Wonderful. Thanks
12/9/2015
Jonathon H. VERIFIED CUSTOMER
Vehicle Make : Audi
Yes. I was completely satisfied with the service provided by ICC. Angel and everyone else there were extremely courteous and did a great job in repairing and cleaning my car in a timely manner. Thank you all. Happy Holidays.
12/6/2015
Clark F. VERIFIED CUSTOMER
Vehicle Make : BMW
Being hit in an auto accident is never an enjoyable process but ICC and Jose Vergara made my unfortunate circumstance so much better because of their great customer service. Jose is a class act and treated me with such great respect, because of him I will refer all my friends and family to ICC. Thank you Jose and ICC! My 535 M looks GREAT AGAIN!!
12/3/2015
Gordon O. VERIFIED CUSTOMER
Vehicle Make : BMW
Well done by all! Thanks.
11/26/2015
Dereck W. VERIFIED CUSTOMER
Vehicle Make : BMW
Jose was great!!!
Great service and work!!
11/25/2015
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : BMW
My looks great!!! I'm thankful for the professional service and maintaince care!!!!
11/23/2015
Ciprian C. VERIFIED CUSTOMER
Vehicle Make : BMW
I chose ICC Collision center to take care of my vehicle having high hopes. After almost 4 months and 12000 I got my vehicle back.
Paint job- 7 out of 10 - it can be clearly seen that my car was partially painted; it supposed to be at least apply clear coat to entire vehicle.
outdoor cleanliness 5- out of 10
indoor cleanliness - 2- off 10 - totally unacceptable; the entire interior roof top full with dirty finger prints and spots; fingerprints on the inside of rear windshield; rear brake light dirty inside(was replaced)
rear center console broken, ashtray hinge broken, driver vent slider broken,
also the trunk cannot be open or close as intended to be.
all stone guards are damaged
dented roof top, scratch on the rear bumper, driver side and top side, on the center of the bumper.
after mentioning all this I was told that the shop is really busy and my vehicle can be taken care of only after Thanksgiving; again after 12000 spent.
totally unhappy !
11/21/2015
Lucia O. VERIFIED CUSTOMER
Vehicle Make : Honda
I just want to said thank you , for the excellent work and attention.
I'm been Jose customer for many years, and he always does his best to made his customers happy. You are very lucky to have him working for you!
Thank you very much.????
11/18/2015
**** M. VERIFIED CUSTOMER
Vehicle Make : BMW
The team handled my repair in a quick, efficieny and professional manner. In the event that I need help in the future, I would definitely be a return customer. Thanks!
11/6/2015
Vykhanh T. VERIFIED CUSTOMER
Vehicle Make : BMW
Jose was great. He took my car and kept me updated through the entire process. Highly recommend.